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“Good time overall”

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Park Hyatt Jeddah - Marina, Club & Spa
Ranked #5 of 166 Hotels in Jeddah
Certificate of Excellence
Jeddah, Saudi Arabia
Level 6 Contributor
145 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Good time overall”
Reviewed 14 October 2013 via mobile

The location is just Exquisite. So was food. The rooms are smaller than expected, but the space was solved well with the sliding wall between the living area and the toilet. I wished the door to the/window to the outdoor had a screen to stop insects from entering the room.
Make sure you specify a fountain view. Its the largest in the world according to Genies Book bar none, and its just about 150 m away.
There were issues making my reservation and requests as wanted.vale people were not at entrance. Had to park the car and had them bring my luggage at the front desk. The front desk had only one receptionist which delayed my checking in.
At the end All was fine.

Stayed October 2013, travelled as a couple
Helpful?
Thank ThegilaniAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Hyatt J, Manager at Park Hyatt Jeddah - Marina, Club & Spa, responded to this review, 20 October 2013
Dear Guest

Please accept our sincere apology for any inconvenience that you had during your stay; thank you for your constructive feedback, in order to help us to improve our service and make sure that the management is taking appropriate measures. In addition thank you for your wonderful remarks, which I have shared with our associates. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon.

Park Hyatt Jeddah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Jeddah, Saudi Arabia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 October 2013

had a dinner in Andalusia restaurant last week. restaurant I s very well located very near to sea shore. place is quite and nicely arranged. I liked the restaurant theme very much with its is Moroccan cuisine. food was tasty, staff were very welcoming and active.
liked very much a pineapple-ginger smoothies.
I'll repeat this experience again

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank abdsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Hyatt J, Manager at Park Hyatt Jeddah - Marina, Club & Spa, responded to this review, 22 March 2014
Dear valuable guest,

Thank you for your wonderful remarks, which I have shared with our associates. We are pleased to hear that great efforts have been made to accommodate your stay. We look forward to welcoming you back soon.

Best regards,
Park Hyatt Jeddah.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 October 2013

Stayed there for one night on business and it was one thing after the other. Stayed in a room with a connecting door. The guest in the connecting room had the tv on full blast as if he was in the same room, the noise was still there till the early hours of the morning. What's worse is that when I tried to call the operator to complain, no one answered...!!!! in the morning stepped into the shower and no shower gel or shampoo, asked for cloths pressing to be delivered at 8am 30 mins later no sign of it and had to chase. When I checked out I made it a point to complain and the person at reception said they 'they will deduct the charges'. I haven't heard from them yet. I do not see how they call this a 5 star hotel. The physical state of the property is great but it all stops there.

Room Tip: Don't take a room with a connecting door. The sound insulation is terrible.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheSaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Hyatt J, Manager at Park Hyatt Jeddah - Marina, Club & Spa, responded to this review, 8 October 2013
Dear Guest,

Please accept our sincere apologies for any inconvenience that you had during your stay. Thank you for your constructive feedback, as it helps us improve our service and ensure that management takes the appropriate action.

Kind Regards,
Park Hyatt Jeddah.
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Amman, Jordan
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 September 2013

The room I stayed in was extremely well designed. Hat off to whoever designed it. He/She thought of everything. In most 5 star hotels they just throw in the chair and foot stool and the desk, etc... just to qualify as a 5 star. Bat at the Park Hyatt they thought of everything in a practical useable way. To include the espresso machine. Even the closet had everything you need when getting dressed conveniently around. The hotel is located right on the beach with a spectacular view of the famous fountain. The service in the restaurants and lobby was excellent.

Room Tip: All rooms are nice. Stay away from the ones near the elevator
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KMubarak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Hyatt J, Manager at Park Hyatt Jeddah - Marina, Club & Spa, responded to this review, 17 September 2013
Dear Mubarak,

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Best regards,
Park Hyatt Jeddah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level 5 Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 September 2013

This hotel is the only one located directly on the beach. all other hotels are across the street at least.
the hotel is very splended, elegant and real five stars. it has a beautiful views on the red sea beach and King Fahad fountain (the tallest fountain in the world).
the rooms are beautiful, well designed and equipped.
I liked the terrace outside right on the sea in front of the fountain where you can have an unforgettable dinner with delicious shisha. wow I will go there again and again!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hussein M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Hyatt J, Manager at Park Hyatt Jeddah - Marina, Club & Spa, responded to this review, 5 September 2013
Dear Guest,

Thank you for your wonderful remarks, which I have shared with our associates. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Kind regards,

Park Hyatt Jeddah Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
Level 6 Contributor
130 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 19 August 2013

Located on the Red Sea, this is a top quality hotel that compares favorably with the best five-stars anywhere in the world. The buffet service in the restaurant had a broad range of international foods, something to appeal to any visitor. Rooms are very comfortable and clean.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GDP321987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Hyatt J, Manager at Park Hyatt Jeddah - Marina, Club & Spa, responded to this review, 22 March 2014
Dear guest,

Thank you for your wonderful remarks, which I have shared with our associates. We are pleased to hear that great efforts have been made to accommodate your stay. We look forward to welcoming you back soon.

Best regards,
Park Hyatt Jeddah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beirut
Level 5 Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 August 2013

Stayed at this hotel fro a couple of days with the family, i am gonna start with the positives as they are just a fewpoints. the resort is nice, big outdoor space, nice architecture and layout. The rooms are spacious and the toilets are very nice. Food was good, the ifar buffet wasbgreat and the service ok. Room service was also goods, the operators were friendly, however we always missed something from the order whenever we ordered, there was no consistency at all ( sometimes bread basket is missng, sometimes the parmesan, or a set of cuttleries, or the wrong drink?..)

From the moment i was trying to make the reservation. I had trouble talking to somebody, operator wouldnt answer, same for rooms reservations, it took me several times to reach somebody.

Arrived to the hotel, there was one receptionist only,he did not have a clue about the package we booked, it included free breakfast, spa and internet. Went to our room the beds for the kids took ages to come around an hr, had to call many times for our luggage and cribs to come, keeping in mind, that it was hard to get hold of the operator still or the receptionist. We had to call and actually go to reception to follow up more than once.

Kids menu for room service ok, but the portions are huge for a kid, a kid cannot bite into the burger for ex.

To be fair there was a very friendly receptionist i the afternoon shift, i think his name was mohammed, he seemed to know what he is doing, he knew what the package was about, he was professional also.

There is no dnd switch for the room, so we sis receivecalls after 8pm, which was annoying while the kids are asleep, you have to keep ur phone open should you wish tomstop receiving calls atnight.

Housekeeping was ok, although you can see there is something wrong, they came to clean our roomin the morning after calling them also many times, and then at night we called and asked for a turn down service and to just refresh the room quickly, we came to find they were actually fully cleanning the room which took like 40 minuts! Maybe they did not understand the request, but it should have been communicated internally that the room was already cleaned.

There is a playground for the kids, it was not manned and it takes shi 15 min by foot from the lobby to reach. You can use the buggies to get there.

Too bad its a beautiful resort, but the it lacks service and consistency, we never saw a member of the management team suring our whole stay.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lynnouss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Hyatt J, Manager at Park Hyatt Jeddah - Marina, Club & Spa, responded to this review, 6 August 2013
Dear Guest,

Please accept our sincere apology for any inconvenience that you had during your stay. Thank you for your constructive feedback, in order to help us to improve our service and make sure that management is taking appropriate measures.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Jeddah - Marina, Club & Spa

Property: Park Hyatt Jeddah - Marina, Club & Spa
Address: P.O. Box 5863, Jeddah 21432, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jeddah
#2 Spa Hotel in Jeddah
#5 Luxury Hotel in Jeddah
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Park Hyatt Jeddah - Marina, Club & Spa 5*
Number of rooms: 142
Official Description (provided by the hotel):
Set among beautifully landscaped gardens on the Corniche of Jeddah, Park Hyatt Jeddah – Marina, Club and Spa is an innovative five-star sanctuary where contemporary luxury and exceptional service meets unrivalled views of the Red Sea and King Fahd fountain. The hotel enjoys a prime location in the very heart of the city, within the esteemed Al Hamra District at the Equestrian Club of Jeddah, and just minutes away from the central business district. ... more   less 
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Also Known As:
Park Hyatt Jeddah - Marina, Club And Spa
Park Hyatt Jeddah - Marina, Club Hotel Jeddah

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