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“amazed at first time but...”

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Holiday Inn Jeddah Al Salam
Ranked #22 of 160 Hotels in Jeddah
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“amazed at first time but...”
Reviewed 21 June 2014

stayed here with my wife after our umra at april 2014 before our flight at the next evening.
the outside bulding and lobby premises make us amazed but when we went out the lift at our floor all suddenly changed. the interior and carpets look like old skool chinese ghost story. a little bit creepy. when we enter our room the story just continue. the only best thing is their awesome bed and various food at restaurant

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roostian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 25 June 2014
Dear Roostian,

Thanks for sharing your stay and pleased to inform that we are working on upgrading our premises and by end of 2014 we will have another 2 floors renovated, however i suggest the next stay to book at our beautiful superior newly renovated rooms

Thanks
Management
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329 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 June 2014 via mobile

... to spend 10 mn to clean-up AC system air flow grid and thus pulse a clean fresh air in the rooms ! Small actions can have huge effects ...
it´s an old hotel but calm (at least on east side rooms) and globally restful in business context. Considering situation, I would not recommend for hollidays. friendly staff at the lobby and at restaurant ...

Stayed June 2014, travelled on business
Helpful?
Thank Pescande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 18 June 2014
Dear Pescande,
Thanks for sharing your experience during the recent stay with us, we will take immediate action to avoid any unpleasant stay with Holiday inn Jeddah Al Salam

Regards,
Management
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Taipei, Taiwan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2014

I just arrived hotel 5 days ago and found they already changed the new elevators which makes me feel more safe & they also changed the new sofas in the lobby which more confortable & their staff also very kindness to the visitors.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dontung1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 1 June 2014
Thank you for your valued comments. We are indeed delighted to receive your good feed back with regard to staying at al salam holiday inn Jeddah . Again, thank you very much. If we can be of any further assistance, please do not hesitate to contact us anytime besides we are looking forward to the pleasure of welcoming you at holiday inn Jeddah - Best regards
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Jeddah
1 review
Reviewed 24 May 2014 via mobile

This hotel has wonderful staff who would do anything in order to help you. Service is very nice from reception to restaurant. I love to stay in this hotel. I feel as if I am at home. The hotel condition is improving gradually but slowly. Need to speed up the process

Stayed April 2014, travelled on business
Helpful?
Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 28 May 2014
Dear Tony,
I would like on behalf of Holiday Inn Jeddah Al Salam employees and management to thank you very much for the valued recognition
Looking forward to welcoming you soon

Regards
Ahmed
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Dubai, United Arab Emirates
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 May 2014

I stayed at this hotel for 2 nights during a recent business trip. From the time I arrived at the hotel and finally till I left, I could not help wondering how this property could have been approved as a Holiday Inn.

Its an old run down property with stinking carpets, stained rooms and service leaves a lot desired. I stayed on the 6th floor where the rooms were spacious, bed clean and comfortable but the upholstery and bathrooms needed urgent upgrading.

Please stay only if you cant manage to get into any other property.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeoDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 17 May 2014
Dear Mr. Leo,
Thanks for your valued comments and and very sorry for any inconvenienced caused during the recent stay, this is to inform that we are in process in upgrading the hotel facilities and we have completed one floor and we started with the rest of the floors

Regards,
Management
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Travellers are raving about these Jeddah hotels

Toronto
Level Contributor
170 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 13 May 2014

We stayed here for one night after arriving in Jeddah and having to take a flight out the next day to Madina. I chose the Holiday Inn beyond my better judgement since it was a great points value, and I'm not usually that hard to please.

The lobby was very clean, spacious and tastefully decorated. Check-in was very quick and customer service was top notch. This is actually what made me give them a 3*. Everyone went above and beyond to make sure our needs were met. The man at the front desk acknowledged that I was a gold member, and even offered me a complimentary upgrade to an executive suite at no charge. A good way to keep your members happy ;)

The room was VERY OUTDATED. That usually doesn't bother me too much if it's very clean, but this place was WORN OUT! Holes in the walls, holes even in the bathroom walls (I was scared to shower in the tub), and felt dirty. I'd be scared to know what a standard room looks like. Bathroom was well stocked with several amenities (sewing kit, comb, shoe horn, and all the standard items too), plus a comfortable pair of slippers. On a positive note the beds were very comfortable. I like my mattress fairly firm, and this was perfect (the pillows too were great). We actually stayed at the Intercontinental in Madina after this, and I found the Holiday Inn's beds more comfortable.

We had breakfast the next morning in the restaurant since they extended a 20% discount to us upon check-in. Plus, kids were free, so it made it quite affordable. Selection was quite good with your standard breakfast items, plus some unusual ones like chicken curry. Not bad for the price.

This place is definitely in need of an overhaul. For the points value it's decent, but if I had to pay out of pocket for this place I could never recommend it. The Holiday Inn needs to step up its game, otherwise, it's rank on tripadvisor is only going to keep dropping further.

Great service, but dated and worn out rooms. Honestly, I'd have to say look elsewhere until they do a reno.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TOtravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 17 May 2014
Dear Totravlr,
Thanks for your comments and sharing the pleasant experience, we will definitely look to all the highlighted points in order to keep upgrading and enhance our hotel facilities

Regards,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 May 2014

This Holiday Inn is in progress up grading. I stay there three times, with stil no recognation :).
I notice hard ware wise there are some improvement including the elevators, which are now better and new.

Facilities are fine, including lobby area, sauna and spa area. When I check in, I ask for room on 2nd floor, but it has been declined, due to my room rates is very cheap. Regardless I am on Platinum tier, which no one can buy this eligibility, unless stays for certain period in a year.

He put me instead at 7 floor which is exactly nineties Holiday Inn room style, and even provide me in Twin Bed, even I ask for queen or king size bed.

On second day, I met Customer Care person, admitting want to meet again to resolve my issue. I am in rush to leave for a meeting, and he is busy with mobile phone at the main door.

Overall, product wise are functioning eventhough room given to me is old.

Lobby Bar and house keeping team member are top in service delivery.

The Front Desk the time I check in is a hard one already, I met him also on check out, with no apology.

Internet connection is fine, but strictly only for 2 devices. Any one? I need at least 3 access at the same time.

It is more disability to resolve on the spot unhappy in house client, like me.

They do not know how elegant Intercontinental Makkah treat me, as well as Crowne Plaza Madinah treat me as IHG Platinum Ambassador.

I still can not accept the understanding declining providing room on 2nd floor because you pay less for the room rates. Is this my mistake?

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hanafi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 11 May 2014
Dear Mr. Hanafi, thanks for sharing your experience and very sorry for the incident happened in your last stay, i will be very happy to let us know your next booking in order to do the necessary arrangement's which you are looking for
Pls find my email ahmed.zain@hijeddah.com

Regards
Ahmed Zaindein
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Additional Information about Holiday Inn Jeddah Al Salam

Property: Holiday Inn Jeddah Al Salam
Address: King Khaled Street, Makkah Road | PO Box 6582, Jeddah 21452, Saudi Arabia
Phone Number:
Region: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Jeddah
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Jeddah Al Salam 3.5*
Number of rooms: 355
Official Description (provided by the hotel):
Located on the commercial center of Jeddah. Five minutes to the Red Sea and the financial area. 40 kms to the international airport and 2 kms to the city center. The nearest hotel in Jeddah to the Holy city of Makkah and 5 kms to the beautiful resorts of the Red Sea. 355 rooms and suites; 11 floor high rise building. ... more   less 
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Also Known As:
Holiday Inn Jeddah Al Salam Hotel Jeddah
Jeddah Holiday Inn

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