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“Resonable”

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Pullman Al Hamra Hotel
Ranked #93 of 160 Hotels in Jeddah
Beirut, Lebanon
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Resonable”
Reviewed 16 May 2014

I believe that this hotel is good for business trips. More improvement work is required on the levels of rooms, food and mainly the service. Rooms should be better equipped with most of a guest needs.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mtarabay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hicham E, Guest Experience Manager at Pullman Al Hamra Hotel, responded to this review, 27 May 2014
Dear Valuable Guest,
Thank you for your feedback received following your recent stay at Alhamra Pullman Jeddah.
Your comments have been reviewed with the Executive House Keeping ,Food and Beverage Manager and corrective measures have been implemented to avoid a similar situation occurring in the future.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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278 reviews from our community

Traveller rating
    23
    53
    83
    62
    57
See reviews for
13
15
32
208
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Besançon
1 review
Reviewed 11 May 2014

The hotel is pretty nice overall ( very nice location, lovely swimming pool, awesome fitness center ) but could use a renovation. Old carpeting, old beds, it's a trip back to the 90's :S. The Breakfast buffet is very good.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Nicolas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hicham E, Guest Experience Manager at Pullman Al Hamra Hotel, responded to this review, 29 May 2014
Dear Sir,
Thank you for taking the time to tell us about your experience at the Pullman Jeddah Alhamra. At Pullman, therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeddah, Saudi Arabia
1 review
Reviewed 3 April 2014

Some rooms has not kettle for tea, and very deficult to bring hot water for tea or caffé . the sport chanels has been stopped, so no chance to see the UEFA Championship. The room has not enough cupboards to put your cloths in

Najeeb

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saadun N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hicham E, Guest Experience Manager at Pullman Al Hamra Hotel, responded to this review, 24 May 2014
Dear Sir,
Thank you for taking the time to tell us about your experience at the Pullman Jeddah Alhamra. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Concerning the Chanels TV we've had an issue for the time you stayed in our Hotel .
Now all Bein Chanels from HD1 to HD 15 is availbaile.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Jeddah hotels

Leicester, United Kingdom
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 March 2014

The hotel has a nice lobby and welcoming staff.
Location is ok.
Rooms seriously need upgrading. Beds were not comfortable.
Breakfast was not at all fresh.
Car parking was useful and the hotel is well located to get about.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hafsa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hicham E, Guest Experience Manager at Pullman Al Hamra Hotel, responded to this review, 30 March 2014
Dear Hafsa,

Thank you for taking the time to tell us about your experience at the Pullman Jeddah Alhamra.
At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Hicham EL
h0824-dm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Al Hamra Hotel

Property: Pullman Al Hamra Hotel
Address: Palestine Street, Jeddah 21462, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Jeddah
#46 Luxury Hotel in Jeddah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Al Hamra Hotel 5*
Number of rooms: 253
Official Description (provided by the hotel):
Enjoy an ideal location in the heart of the business, administrative and diplomatic district, close to the city center and the sea, with 253 spacious rooms including 26 suites or 25 apartments. Sample the exquisite delights of our Mediterranean or Italian restaurants. 5 meeting rooms and 2 reception rooms host up to 350 people. Relax or work out in our fitness center, sauna, Jacuzzi, steam room, and swimming pool. Water sports, a private beach and diving center are just 20 minutes away by car. ... more   less 
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Also Known As:
Sofitel Alhamra Jeddah Hotel Jeddah
Sofitel Jeddah
Jeddah Sofitel
Accor Alhamra Jeddah

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