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“Poor service at Breakfast”

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Mercure Jeddah Al Hamra
Ranked #19 of 181 Hotels in Jeddah
Reviewed 15 September 2013

Accomodation and in-room cleanliness is excellent.
Service for Breakfast is unaccepatable. The Chef could not cook soft fried eggs, after the second attempt I gave up asking. A hotel that cannot cook soft fried eggs but CAN provide excellent comfortable rooms is a mystery!!!!

  • Stayed: September 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Deso47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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130 - 136 of 178 reviews

A TripAdvisor Member
United Kingdom
26
Reviewed 15 September 2013

I had high hopes of this hotel as it is very new, but the organisation is not up to this groups normal standards. The hotel is on a side street so should be quiet, but some noisy machinery inside the building runs all night. There was no hot water during my 2 day stay and the restaurant service was extremely slow. The single waiter was trying to service both the restaurant and the coffee bar single handed. My room was not cleaned during the day, but two staff burst in at 22:30 pm announcing "we are going to clean your room"

  • Stayed: September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

I have three (3) small comments:
1) Bathroom lavatory space is small (see picture).
2) Water leaking from the glass bathtub to the bathroom floor.
3) New furniture but old renovated building.

Nice friendly front desk...

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank AbdulmohsiN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

I stayed here for one night business trip, the Hotel is new brand 4 Stars in Alhmra Dist. Near Jeddah Alhmra Cornish just one Min by car!
Reception tam was amazing, They told me that Booking.com Sales team contact their GM to insure my reservation & confirm my late checkout until 5:00pm free of charge! The price was reasonable if you compare it with the same 4 Stars Hotels in the district and all Jeddah famous districts!
Room was nice clean & comfortable, Free WIFI & speed internet , all items are available in the room like safe Box, Iron & Iron Board Flat screen, free secured indoor parking but limited spaces! There is outdoor parking also.

The only Negative point but not for me maybe somebody else:
1. The Hotel not on Main Street, it's on a by street from alhmra Main Road witches fine for me there is no view!
2. There is no Outdoor swimming pool only small indoor pool.

Room Tip: There is many kind of rooms you can choose any one fit with your requirement as big suit for big fam...
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  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thamer-Awliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile
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Stayed: October 2017, travelled on business
Thank Alexandre C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loai M, General Manager at Mercure Jeddah Al Hamra, responded to this reviewResponded 18 November 2017

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Reviewed 5 November 2017
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  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank YOUSIF1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loai M, General Manager at Mercure Jeddah Al Hamra, responded to this reviewResponded 9 November 2017
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Reviewed 1 November 2017 via mobile
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Stayed: November 2017, travelled as a couple
Thank Khalid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loai M, General Manager at Mercure Jeddah Al Hamra, responded to this reviewResponded 9 November 2017
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Additional Information about Mercure Jeddah Al Hamra

Address: Alexandria Street | Al Ruwais District, Jeddah 21572, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 181 Hotels in Jeddah
Price Range: £66 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Jeddah Al Hamra 3*
Number of rooms: 149
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