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“Love this hotel but needs a few improvements!”

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The Westin Dubai Mina Seyahi Beach Resort & Marina
Ranked #59 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 2 August 2011

I love this hotel and have visited many times. The food and the service is great. However I was disappointed this time in the state of the swimming pools. Lots if chipped tiles, I actually cut my foot on one. Dangerous for children also. Rooms are lovely and luxurious however they are starting to look slightly worn chipped furniture and staining on the carpets. Only slightly but for the standard of hotel I expected slightly better. Having said this I will return but would like to see these issues taken care of.

  • Stayed: May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Frankie17x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded 4 August 2011

Dear Frankie17x,
Thank you for your feedback and taking the time to post your comments.

I was pleased to learn you would return and that you enjoyed your stay. Rest assured we are currently in the process of maintaining our facilities and our preventative maintenance focuses on the continuous maintenance of our products.

During future visits to Dubai it would certainly be a pleasure to welcome you back and have you stay with us again.

Stewart S.
General Manager, Complex
The Westin Dubai Mina Seyahi Beach Resort & Marina
Le Méridien Mina Seyahi Beach Resort & Marina

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2,160 - 2,166 of 3,092 reviews

Reviewed 31 July 2011

We stayed here with our 10 month old son, and had the best experience ever. No hotel will ever be able to match this one. Our suite was prepped for a baby, with even socket covers in all the outlets, baby bath/toiletries, diaper genie, etc, etc. The rooms, food, beach were perfect.

  • Stayed: April 2011, travelled with family
    • Value
    • Sleep Quality
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2  Thank kyri63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2011

Great - nothing negative to say. Super comfortable rooms, awesome facilities and excellent staff!

  • Stayed: May 2011, travelled on business
    • Value
    • Sleep Quality
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1  Thank Feigum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded 4 August 2011

Dear Feigum,
Thank you for your feedback and taking the time to post your comments.

It was a pleasure to read you enjoyed your stay, and that our staff was particularly keen on ensuring your expectations were met.

Should you plan another trip to Dubai it would certainly be a pleasure to welcome you back and have you stay with us again.

Stewart S.
General Manager, Complex
The Westin Dubai Mina Seyahi Beach Resort & Marina
Le Méridien Mina Seyahi Beach Resort & Marina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2011

The room was HUGE with great views of the ocean and overlooked the Jumeriah Palm. We had a great view of the pool and entertainment outside on the lawn and private beach of the hotel. The daily buffet brunch was GREAT. It allowed us to taste many various ethnic foods that we might have been otherwise scared to try. The staff were very welcoming and went out of their way to help us understand what everything we ate was, and encouraged us to try new things. We also rented a car from the hotel, and this was very easy to use.

Room Tip: As for an ocean view room even if they offer you one that is not. Make sure you're at least on t...
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  • Stayed: March 2011, travelled as a couple
    • Value
    • Sleep Quality
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2  Thank gianninijrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded 4 August 2011

Dear gianninijrn,
Thank you for your feedback and taking the time to post your comments.

I was delighted to learn you found the accommodations comfortable and that our Food & Beverage facilities were great.

Should you plan another trip to Dubai it would certainly be a pleasure to welcome you back and have you stay with us again.

Stewart S.
General Manager, Complex
The Westin Dubai Mina Seyahi Beach Resort & Marina
Le Méridien Mina Seyahi Beach Resort & Marina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2011

I stayed at the Westin for a week with my 6 year old daughter and we had an absolutely amazing time! The food was excellent, especially since the chefs were able to cook steamed meat, steamed veg and generally care for any sort of an upset stomach. The hotel staff were super friendly, the water in the childrens pool was warm, the view from the room was breath taking and the room itself was.. well amazing. I am really pleased and will definitely come back again!

  • Stayed: October 2010, travelled with family
    • Value
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1  Thank mashurka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

We stayed here on a 4 night trip coming back from Thailand. What a great hotel. We were upgraded to an Executive room on the 8th floor, which has quite frankly an incredible amount of real estate and facilities. Two large double beds, a couple of chairs and a table, a very large flat screen TV, DVD player, nespresso machine, a well stocked minibar, dressing area and a bathroom with separate bath, shower and toilet. I've stayed in hotels which the bathroom size alone comprised the room.

The linen was a lovely and the room itself spotless, it came with free wifi although that isn't the case with all rooms. Why do hotels charge for wifi? Its just money grabbing, the rate of the room per night means that they needn't worry about the tiny cost of internet access.

The aircon, as you'd expect, was excellent and all controlled from a single keypad at the bedside. The service to the room was first class. We had a problem with the internet and coffee machine on the first day and no sooner had I put the phone down than a man was there to sort the problem out.

The hotel and facilities were great the pool(s) sorted us all out, a small 3 year old loved the kiddies pool, covered in shade all day, I loved the lap pool and there was a lazy swim to the pool bar pool that rounded things off nicely. The pool area service was great, lovely mojitos, and ice cold beer, delivered to your lounger.

The location was a little surreal in that it was surrounded by skyscrapers, but amazing nevertheless. And at the end of the day its what Dubai is all about. There was a metro station nearby and walkable but in July do remember the heat.

I used the gym which was first class, all the equipment looked brand new and the staff were very helpful. The changing facilities at the gym were excellent too.

Having kid with us was quite limiting on the restaurant front as we ate early every night in the Blue Orange Restaurant which was very very good for the style of food be served. The staff both cooking and serving were more friendly than I've encountere before. Bobby & Ayon on the pasta were firm favourites of my daughter. If you get a chance and you see the Head Chef, Fabrice he makes a one mean crepe. Riyon on the serving side was very helpful, although that is not to say the others weren't very attentive.

The hotel had a few more restaurants and bars that looked great although I wasn't able to experience them first had. The menu for the Hunters Grill looked pretty good though.

It has to be said that July is very hot in Dubai which explains the great rate that we got, an average of 47C is hotter than I've ever experienced, but by the pool it didn't seem quite so unbearable and it wouldn't put me off going again at that time. Most of the sight seeing we did had the benefit of aircon so the Burj Khalifa, Ski Dubai etc weren't a problem. The wander around the Souks in the old town wasn't quite so easy though, but all bearable.

One tip is make sure you have a map and some knowledge of where you are going. The taxi's weren't the best. The first ride we took to the Dubai Mall the guy tried to charge us double the meter after taking us into the car park and claiming that he needed extra for the car parking fees, an interesting conversation ensued. The second guy then didn't know where the Gold souk was. Although the fares aren't silly money in any event.

All in all I would recommend the hotel and Dubai itself for that matter.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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Thank JonQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded 4 August 2011

Dear JonQ,
Thank you for your feedback and taking the time to post your comments.

It was great to read that you enjoyed the hotel and the services we offer. I was particularly pleased to read our team was responsive in sorting out the challenges you encountered. Whilst the entire team ensured your expectations were met, I was delighted to read Bobby, Ayon, Fabrice and Riyon went the extra mile in accommodating you and your family.

Should you plan another trip to Dubai it would certainly be a pleasure to welcome you back and have you stay with us again.

Stewart S.
General Manager, Complex
The Westin Dubai Mina Seyahi Beach Resort & Marina
Le Méridien Mina Seyahi Beach Resort & Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2011

Westin Dubai presents itself as an attractive and scenic option for any nature loving person or for someone close to it (considering Dubai has more man made creations than natural ones). The service is great, but the pricing is on the higher side than usual, even by Westin standards. Probably leveraging the position advantage or due to other reasons, money worth is the only drawback. Pleasant place for vegetarians,though the food is not tasty to be honest. If you are in Dubai, and wish to spend a peaceful getaway with family, Westin Dubai is the place, you need to take care of the expenses part though

Room Tip: Westin Dubai positions itself as a privilege facility, book early, and you might get an upgrade.
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  • Stayed: March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Abhijith_Jayanthi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded 4 August 2011

Dear Abhijith_J,
Thank you for your feedback and taking the time to post your comments.

It was a pleasure to welcome you during your visit. I understand your concerns and will ensure your review is shared with the team in our continuous effort to maintain our products and services at their highest levels.

Should you plan another trip to Dubai it would certainly be a pleasure to welcome you back and have you stay with us again.

Stewart S.
General Manager, Complex
The Westin Dubai Mina Seyahi Beach Resort & Marina
Le Méridien Mina Seyahi Beach Resort & Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Dubai Mina Seyahi Beach Resort & Marina

Address: Al Sufouh Road | Jumeirah Beach, Dubai 213084, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Dubai
#20 On the Beach Hotel in Dubai
#30 Family Hotel in Dubai
#42 Business Hotel in Dubai
#44 Spa Hotel in Dubai
#55 Luxury Hotel in Dubai
Price Range: £219 - £650 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Dubai Mina Seyahi Beach Resort & Marina 5*
Number of rooms: 294
Official Description (provided by the hotel):
Occupying a prime location on Jumeirah Beach, the Westin Dubai Mina Seyahi is a 5-star beach resort. It features spectacular 5 resort pools, a 1,200 m private beach, luxurious rooms and 8 restaurants. Panoramic views over the Arabian Gulf and the Palm Jumeirah can be enjoyed from most rooms and parts of the Westin Dubai Mina Seyahi Beach Resort. Rooms and suites include free Wi-Fi, a Nespresso machine, spacious seating area, and a marble bathroom with luxury bath amenities. Modern and classical design with high ceilings and grand mirrors are also featured in each unit. Guests can relax at the Heavenly Spa by Westin. There are also tennis courts, a fitness centre, and a water sports centre. At the Westin Mina Seyahi children can enjoy a kids pool, daily beach games, kids club and a Wild Wadi Waterpark nearby. Steakhouse, Thai and Italian cuisine are just some of the choices on offer, served formally or informally. Spanish, Asian and international dishes can also be savoured at the resort. Special menus for children are served in the restaurants. Westin Dubai is 5 minutes by car from Jumeirah Beach Walk and 20 minutes away from Burj Khalifa and Dubai Mall. Mina Seyahi is a great choice for travellers interested in beaches, family holiday, relaxation and food. ... more   less 
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Also Known As:
Westin Dubai Mina Seyahi Beach Resort And Marina
Westin Dubai Mina Seyahi Beach Resort & Marina Hotel Dubai
Dubai Westin

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