Maybe I was very unlucky with the rate- over $600 AUD per night, but the hotel is definitely not in keeping with the tariff ( and comparible stays at I have experienced at other 5 star hotels in Dubai).
I found the decor dated and in poor taste (just my personal taste, but I expected more of a Westin branded property).
The executive lounge had a bad smell of stale food near the entrance each time I visited. The tables were sticky. The food served for the evening cocktails for lounge members at the outside restaurant was very poor- frankly almost inedible (I was travelling with children, so went there once for evening cocktails). One of the pieces served on a spoon on the dessert plate looked like a pancake type of Millefeuille, but turned out to be a stale savoury cheese with sweet mango on top. Really unpleasant, and Im not sure if it was a mistake or an experiment, but it didn't work either way.
I really don't like to pinpoint any particular staff, as I think they work hard under stressful circumstances, but a few looked stressed over my stay.
I was pleasantly surprised when my child's rollaway sheets were changed at turndown in the evening ( she had left a mark on the bed in the afternoon)- that was impressive. I was given fresh sheets though, even though I'd only slept a few hours(very late arrival), and hadn't left a card on the bed requesting them- not a complaint, but sheets were fine, and it wasn't necessary or requested ( Dubai needs to save water where it can!). I like environmental initiatives in hotels, but it's important they are not there just for fashion.
I couldn't find a hotel guide in my room, so had to call front desk to find air-con controls.
None of these issues were in any way major, but I thought the rate was over the top for what I got compared to my stays at the Grosvenor and other hotels. I actually chose the Westin even though it was more than I paid for my other stays because I thought it would be stylish and elegant. The hotel isn't those things, and I wouldn't have minded if I hadn't paid so much for my stay, but i actually paid less at the Grosvenor and got much more value for the rate. Now I know the Grosvenor is owned by the same group, I would think twice about staying there too though.
I rarely complain about services, but the rate I was paying led to me having fairly high expectations, and I left feeling very disappointed. I was also given a letter asking if my stay was going well, and if I would like anything for my stay, but it was pushed under my door as we were checking out, so it was fairly meaningless ( and actually again makes the hotel look a little unprofessional).
I had to book the hotel in a hurry at the last minute, so I followed a brand I trusted and quickly checked up with Trip-adviser, but I think the reviews I saw on there were misleading. I wrote to the manager Hector after, and he tried to call once, which was appreciated, but I missed the call, so I didn't get a chance to speak. I asked him if he could call back, but I guess he didn't get a chance. i don't think I'll stay in a Westin property again after this experience, even though the Westin Melbourne is one of my favourite hotels. I thought the name meant some sort of consistency, but obviously not.
- Official Description (provided by the hotel):
- Occupying a prime location on Jumeirah Beach, the Westin Dubai Mina Seyahi is a 5-star beach resort. It features spectacular 5 resort pools, a 1,200 m private beach, luxurious rooms and 8 restaurants. Panoramic views over the Arabian Gulf and the Palm Jumeirah can be enjoyed from most rooms and parts of the Westin Dubai Mina Seyahi Beach Resort. Rooms and suites include free Wi-Fi, a Nespresso machine, spacious seating area, and a marble bathroom with luxury bath amenities. Modern and classical design with high ceilings and grand mirrors are also featured in each unit. Guests can relax at the Heavenly Spa by Westin. There are also tennis courts, a fitness centre, and a water sports centre. At the Westin Mina Seyahi children can enjoy a kids pool, daily beach games, kids club and a Wild Wadi Waterpark nearby. Steakhouse, Thai and Italian cuisine are just some of the choices on offer, served formally or informally. Spanish, Asian and international dishes can also be savoured at the resort. Special menus for children are served in the restaurants. Westin Dubai is 5 minutes by car from Jumeirah Beach Walk and 20 minutes away from Burj Khalifa and Dubai Mall. Mina Seyahi is a great choice for travellers interested in beaches, family holiday, relaxation and food. ... more less
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- Also Known As:
- Westin Dubai Mina Seyahi Beach Resort And Marina
- Westin Dubai Mina Seyahi Beach Resort & Marina Hotel Dubai
- Dubai Westin