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“An epic in d making !!!”

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Sofitel Dubai The Palm Resort & Spa
Ranked #49 of 546 Hotels in Dubai
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“An epic in d making !!!”
Reviewed 13 August 2013 via mobile

An epic in d making !!!

Stayed at Newly opened (not completely operational) Sofitel On the Palm Island just recently with family. The magnitude of the property makes you stand and take note of it. The details being looked at when designing the Hotel is some thing to be appreciated of. But due to its non 100% operational status it was a bit disappointing start at Sofitel. The first impression by the first hotel staff we came in contact with was a not so memorable, considering the brand name and the hotel in it self, the Front Desk looked lost and confused at more than few occasions.
Rooms are beautifully designed, very spacious with eye for detail at interiors, the rain shower makes it a perfect way to end your exhausted day under the Dubai summer. The vertical gardens along the lobby corridors leading to the restaurants give the feeling as if u are in a old french colony that give you goose bumps when you walk past them.

Buffet Lunch at Manava was a mix bag. Food not so great but fair choices to indulge one self in. Desserts were a treat in it self but lacked variety. Cold counter looked very lame and had left over reused written all over it. Service was good, to name Rachel was very co-operative and interactive and made sure our dining experience went well. But over all the service was little slow considering the restaurant was crowded with diners.

The pool area was too small considering the massive hotel structure but the ever smiling under the hot Dubai sun and ready to help service staff at pool bar makes it up for a small but yet effective pool. Food choice a bit disappointing, Service appreciated Namely Cris, Ruby & Imran. Special thanks in particular to Imran for being very patient with us as we were already not in so great state of mind by the time we reached pool bar.

Big fan of steak's so we took to Porterhouse. Where a dull interior, not so comfortable chairs and smokey steak smelling restaurant welcomed us. The restaurant seemed very incomplete as if was the last to be planned and left with no budget to spend on !!! Service was average and at times confused, but the food that followed after the disappointing buildup to Porterhouse made-up for more than good.

Dinner at porterhouse started disappointingly... The waiter handling our table, sounded as if his job hanged by the thread if he failed to sell chateaubriand. He tried his level best to connivence us rather forcefully sell It. not a big fan of big meat cuts, thus we had a small conversation with a gentlemen announcing himself as the outlet manager and it sounded no surprise talking to him, our server who almost forced us to have chateaubriand was a byproduct of the rude and Autocratic style of managership !!!

We ordered Foie gras terrine and Caramelised sea scallops as starter and in main course Ribeye and Tenderloin accompanied by our choice of French style vegetable hot pot and Home cut fries

Terrine was a little disappointment to eat, but still scored 10 on 10 even before we ate it due to the extreme delicate touch to the plate. Very colourful and innovative yet so simple. Scallops were nice juicy and cooked well, with creamy butternut squash complementing it perfectly. The added beef cubes in the creamy squash Raghu is still making us wonder on a comment for that !!! 'Unique combination'

Both the steaks were cooked and seasoned very well, nice and juicy again. Home cut fries tasted good but after we dusted off the excess salt on it !!! Vegetable hot pot was a surprise tasting buttery and seasoned perfectly this time, value for money.

But the cake was taken by 'Ali' who somehow seemed to have noticed we did not enjoy our conversation with our server and then the manager, thus in his heavy african accent with lots of humour infused he approached us and enquired about our steak cooking satisfaction and our overall meal experience. Two mins of conversation with him surely ended our day with laughter and if we go by his closing line since the steaks were cooked perfectly : 'He can still be friends with the Chef who cooked it'

With 28 years of experience including 16 years in hospitality Sector I can with confident comment - 'Sofitel The Palm' is an epic in the making when fully operational !!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RumoriaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, 26 August 2013
Dear Guest,

Thank you for choosing Sofitel The Palm and posting your review on TripAdvisor following your recent stay with us.

It was rewarding to read that you enjoyed your stay and appreciated our fabulous design and our vertical gardens. I was pleased to see that our ambassadors have positively contributed towards this enjoyment. I will pass on your encouraging feedback to them as they are all working very hard to make every guest feel special.

I would like to thank for your constructive comments in regards to our F&B service as it is only by receiving such information that we are better able to see what improvements we can make to further satisfy any requirements that our guests may have.

I will together with my team look into improvement opportunities to enhance the experience for our future guest.

Once again, thank you for posting your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you again to Sofitel The Palm Dubai.

Yours sincerely,


C.Schnyder
General Manager
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Chesterfield, United Kingdom
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2013

We stayed at the hotel for 3 days, 3 nights, and it was fantastic. From the moment we arrived, we were welcomed by the staff and swiftly checked in. The staff could not be more helpful and this continued throughout our stay.

The room was amazing and the decor was gorgeous. The bed was the most comfortable that we have slept on and my wife thought the bath was the best ever. The hotel facilities were exceptional and even though the hotel is not finished and is not fully operational, this did not affect our stay in the slightest., so please do not let the negative comments put people off.

The food in the hotel was exceptional and although we could have eaten in one of four restaurants, we ate twice in the Hoong Loong Chinese Restaurant. The food was some of the best chinese food we have ever tasted, and that it is in comparison to food eaten in Hong Kong and Singapore. The restaurant manager (Maggie) and her staff were very professional and gave it that personal touch to all of its diners. We also saw on a daily basis the Director of Food and Beverages (Mr David Hirber), who was eager to know what our thoughts were on the restaurant quality.

We booked to stay at the hotel for our first Wedding Anniversary and the hotel very kindly made us a cake to celebrate this occasion and delivered it to our room.

We highly recommend the Sofitel and will definitely stay again on our next visit. The hotel is still not 100% operational, but to be honest, you would never know. The staff, the facilities and the food were of the highest standards.

The only one problem we found was that the taxi drivers did not know where the hotel was and consequently overcharged us for getting lost. (This is no fault of the hotel)

Overall thank you very much for making our stay so wonderful.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Topcat3836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, 13 August 2013
Dear Guest,

Thank you for giving us excellent feedback on Tripadvisor. I was extremely happy to read that you had a “Magnifique” experience staying with us and you enjoyed all of our facilities.

Thank you for recognizing our Hong Long Restaurant ambassadors who impressed you by their attention and professionalism. It is always with pride that I am able to personally recognize them for their efforts to exceed our guests expectations and provide a truly personalized service on all occasions.

We look forward to welcoming you back in Sofitel The Palm, Dubai.

Yours sincerely,

C.Schnyder
General Manager
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Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2013

I had come to try out the steak house at the newly opened hotel sofitel on thursday evening 8-8-2013 with my friend. I was truly blown away with the whole experience right from the time I entered the property as the location and decor is very delightful. The food is absolutely divine and the service staff was very efficient and friendly. I was amazed with the way the indian manager attended us and went out of his way to make us feel very comfortable and made some great recommendations to us. we had the scallops for starter and the porterhouse for main course. The meat was perfectly cooked so were the scallops just perfectly cooked and juicy. Overall the property is beautiful and especially the green walls which are very unique. I would for sure return again soon and recommend anyone who loves steaks must try this place.

  • Stayed August 2013, travelled with friends
    • Cleanliness
    • Service
Helpful?
5 Thank Harrianne212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, 13 August 2013
Dear Guest,

Thank you for your review regarding our brand-new Steak house on tripadvisor.
It is always a pleasure to read that you had a great experience and your comments are highly appreciated.

Our team work hard to ensure all of our guest requirements are accommodated and it is a delight to note that we managed to accomplish this during your dining experience.

It was our great pleasure to host you in Porterhouse and we are very much looking forward to having you back with us very soon.

Kind Regards,

C. Schnyder
General Manager
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Abu Dhabi, United Arab Emirates
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2013

We have stayed in the hotel for the first day of the EID holiday. We came from Abu Dhabi and wanted a little break over the holiday. The hotel is beautiful. You really feel like you are on vacation. The staff is friendly too, the constant "Bonjour" is a bit annoying but at least all staff members are nice and attentive. Since we are huge steak lovers, we went to Porterhouse for dinner. The food was amazing! I had the Irish beef and my husband the Porterhouse. The quality of meat was very good, so was the way of cooking. Loved the special mushrooms which you can order with yoru steak, they melt in your mouth and are so tasty!
Unfortunately our evening was spoiled a little by some of the staff. When you arrive, they come with a trolley to your table and offer to make fresh Bloody Marys. My husband ordered one and requested medium spicy and it wasn't spicy at all. Also, the waiter didn't seem to know much about the different tomato juices when we asked him. The service in general seemed a bit "off". We saw the manager walking around but he didn't approach us. He seemed to be somwhow rude and nervous with his staff and maybe that's why the service was unbalanced.
Nevertheless, the hotel is still in the opening phase and we will definitely be back for the food in Porterhouse!
The beach is beautiful too and we enjoyed the breakfast in the buffet restaurant a lot.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Antonia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, 26 August 2013
Dear guest,

Thank you for taking the time to share your great dining experience in our signature restaurant Porterhouse wich is well known for its Steaks & Grills and classic elegance.

Please rest assured that I have reviewed your comments with our management especially those relating to shortcomings in service that you have experienced, for which I sincerely apologise.

Once again, thank you for posting your feedback .
We hope to have the opportunity to welcome you again at Sofitel The Palm.

Yours sincerely,

C. Schnyder
General Manager
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Rugeley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2013

We have just returned fro a week long stay at the hotel, the staff could not do enough for you. from the moment we arrived to the moment we left they all attended to our every need.

The Restaurant was good except everything was either Arabic or Asian, for my wife and I we enjoyed sampling food we had not tried before, but for my children it was to spicy, they ended up easing bread and processed turkey all week.

The rooms were fantastic and the main pool area! The main problem I had with it is that it was advertised as a great place to take Children. in fact it could not have been a worse place to take your Children, The kids pool was not operational, the kids club was an embarrassment as all they did was make a paper pirate hat, so we ended up going to the Atlantis most Day's.

If we were on our own this would have been fantastic but for my 10 year old and 4 year old it was only made memorable by the trips to Atlantis. Be aware if traveling soon there will be a lot of bored children!
In closing when checking Facebook my 10 year old daughter had seen a post from her friend who was in a caravan in Weston Super Mare, and said to me Daddy I wish we was there instead of here!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 511ashleyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, 27 August 2013
Dear Guest,

Thank you for taking the time to post your review on TripAdvisor following your stay at Sofitel The Palm, Dubai.

I was pleased to read that you enjoyed your stay with us and that you appreciated the friendly and professional service provided by all our ambassadors.

We always strive to ensure that every guest has an enjoyable time and I was of course concerned to see that you found the Kids Club and the children's food choices unsatisfactory. You will be pleased to learn that your comments have been discussed in depth with our management for immediate implementation of corrective measures in the opening phase of this new property.


Once again, thank you for posting your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you again at Sofitel The Palm, Dubai.

Kind Regards,

C. Schnyder
General Manager
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Lyon, France
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 August 2013

We (2 adults, 2 children) have just returned from a 7 night stay at Sofitel the Palm our first visit to Dubai and the UAE.
We reserved two luxury spacious sea-view rooms and these offered a magnificent bathroom suite complete with a rain shower, the most comfortable of king-sized double beds and a balcony overlooking the Persian Gulf.
The TV in one of the rooms did not function at all (no satellite signal) but this was no hardship as we were not in Dubai to spend our days watching TV.
The rooms were checked twice daily by the ever-efficient housekeeping staff with fresh stocks of bottled water regularly maintained as the tap-water was not recommended for consumption.
Only two of the restaurants were operational in our week's stay – Manava providing International style buffets and Porterhouse specialising in steaks where we were given a reduction of 150 AED (30 €) per person on our bill as we were booked into the hotel on a HB basis.
Manava offered a varied breakfast spread ranging from small glasses of wheat grass juice to french pastries, fried eggs to masalas with rice. The restaurant staff were superb and couldn't have been more helpful – if I had requested a fresh Loch Fyne kipper I'm sure this would have been delivered to my table.
The evening buffets in the Manava were again extremely varied and in particular the desserts were exceptional with all tastes being considered.
Fruit juices and water were always freely available but it was a little disappointing to not be able to accompany these meals with some wine as the hotel alcohol licence was still pending.
We also had the privilege to enjoy two superb suppers in the Porterhouse restaurant where we indulged in an exceptional plum tomato juice cocktail freshly mixed next to our table, mouth-watering scallops and the most incredible medium / well-done steaks which were grilled to perfection. The attention to detail in these suppers was outstanding and the hotel staff even provided a wonderful cheese-cake birthday gateau as one of our suppers coincided with our son's 17th birthday. For us to eat in the Porterhouse restaurant cost approx. 300 AED (60 €) per person which was not unreasonable although this was without alcohol as we were not able to accompany the scallops with a crisp white wine or the steak itself with a full-bodied red.
The pool-side staff were wonderful and on each visit we were quickly directed to a most comfortable sun-lounger in the shade and provided with fresh beach towels. This was quickly followed by the arrival of a cold cloth to freshen-up and safety was never an issue as one day we counted 4 lifeguards present for approx. 15 lazy bathers simply cooling off in the lagoon.
The stone-floored changing rooms and shower facilities were meticulously clean and luxuriously maintained with hand-cloths and hand-cream freely available.
The staff in the gym (and the facilities) were also exceptional and on each visit we were treated like Princes of the UAE.
Although we preferred a beach location to a city residence for our visit to Dubai, the hotel was somewhat isolated on the outside hanging branch of the Palm so taxis (reasonably cheap) were always necessary for us to visit the shopping malls, Dubai ski and the Aquaventure Park only a few mins up the road at the Hotel Atlantis.
No-one bathed in the Persian Gulf for the duration of our stay in Dubai apart from a brave, unknowing soul although he was quickly summoned to the water's edge for a dressing-down by one of the beach lifeguards. Apart from the presence of jellyfish I also later discovered that the seas around Dubai are home to around seven species of sea-snake (not all poisonous) which was a real pity as the water was both turquoise and inviting especially with daily temps of 40°C under the scorching Arabian sun.
So would we return to Sofitel the Palm in Dubai..??
For sure but only when the hotel was with alcohol licence and fully operational. Additionally I think it would be advised to avoid the hotter months of the year and the month-long Ramadan cycle where restaurants and cafes remain closed and the consumption of food and water are generally forbidden during the hours of daylight.
We left Dubai with many fond memories and a big thanks to everyone in the Hotel for making our stay so enjoyable. What was abundantly clear to us during our stay was the open culture they are trying to encourage at Sofitel the Palm which can only bear more fruit in the future.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jellyfish60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, 6 August 2013
Dear Guest,

We really appreciate your nice review and comments about your stay at Sofitel The Palm Dubai.
It sounds like you had a very nice time, and got to enjoy all that our hotel and Dubai had to offer. On the other hand, we apologize for the inconvenience you experience with the TV. We already checked the conexion in order to prevent future problems.

Thank you for taking the time to review our hotel and we hope to have the opportunity to host you again in the near future.

Sincerely,

C.Schnyder
General Manager
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Dubai, United Arab Emirates
Level 5 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 July 2013

Even though the hotel has only had its soft opening and wasn't fully operational, we had an wonderful two nights in our sublime junior suite. The facilities were acceptable and the dining choices weren't varied but the efforts of the staff made for everything this hotel is yet to provide. We would like to thank the staff on the front desk, the lifeguards at the beach and the personal training staff at the gym. All of the above went well beyond the call of duty to ensure we had a wonderful experience. I cannot wait to return in a couple of months once the hotel is fully functional.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank nounouchine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, 31 July 2013
Dear Guest,

Thank you for your recent review following your stay at Sofitel The Palm, Dubai. I very much appreciate your valuable comments and I am delighted to know that you enjoyed our great greenwall and personalized service and that you had an excellent overall experience.

We will be excited to welcome you back to Sofitel The Palm, Dubai soon and create one more “Magnifique” experience for you.


Yours sincerely,

C. Schnyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Dubai The Palm Resort & Spa

Property: Sofitel Dubai The Palm Resort & Spa
Address: East Crescent Road | The Palm Jumeirah, Dubai 55558, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Dubai
#37 Spa Hotel in Dubai
#45 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Dubai The Palm Resort & Spa 5*
Number of rooms: 543
Official Description (provided by the hotel):
Discover why SOFITEL DUBAI THE PALM LUXURY APARTMENTS is such a superb destination for family vacations in Dubai. Adults and children alike will be thrilled by the relaxed Polynesian island theme of this luxury 5-star resort on Palm Jumeirah island. Families can vacation in a beach-side suite or villa with Gulf views. Serviced apartments suit longer stays, with kitchens, lounges and up to 3 bedrooms. Babysitting can be arranged if you fancy a night in downtown Dubai, a monorail or taxi.Amura Kids Club guarantees hours of fun for children of all ages, keeping them happy, active and safe while you indulge in well-deserved relaxation. Two of the swimming pools are exclusively for kids, who will love the slides and waterfalls. Seven restaurants and bars offer refined cuisine from around the world so there's something for every taste.Don't miss the popular Friday brunch at family-friendly Manava, which offers heaped buffets for breakfast, lunch and dinner throughout the week. ... more   less 
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Also Known As:
The Palm Shoreline Apartments Hotel Dubai

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