We booked two rooms for the family at this lovely hotel. Our first experience was the check in which was terrible, they couldn't find our reservation, kept the whole family waiting while they were in the back sorting it out! I would have preferred if they relaxed us first rather than keep the whole family hanging around in the lobby. Then she wanted a massive deposit (after keeping us waiting for over an hour and this was at mid night!!) knowing our experience was getting stressful when we had booked a quality branded hotel for a relaxing family break!! After this was all sorted it all seem to go very smoothly, a great setting, great rooms and a very helpful and friendly place. Would consider returning again however I would recommend Sofitel to improve their check in experience it's very unwelcoming!!
- Official Description (provided by the hotel):
- Discover why SOFITEL DUBAI THE PALM LUXURY APARTMENTS is such a superb destination for family vacations in Dubai. Adults and children alike will be thrilled by the relaxed Polynesian island theme of this luxury 5-star resort on Palm Jumeirah island. Families can vacation in a beach-side suite or villa with Gulf views. Serviced apartments suit longer stays, with kitchens, lounges and up to 3 bedrooms. Babysitting can be arranged if you fancy a night in downtown Dubai, a monorail or taxi.Amura Kids Club guarantees hours of fun for children of all ages, keeping them happy, active and safe while you indulge in well-deserved relaxation. Two of the swimming pools are exclusively for kids, who will love the slides and waterfalls. Seven restaurants and bars offer refined cuisine from around the world so there's something for every taste.Don't miss the popular Friday brunch at family-friendly Manava, which offers heaped buffets for breakfast, lunch and dinner throughout the week. ... more less
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- Also Known As:
- The Palm Shoreline Apartments Hotel Dubai