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112
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Reviewed 25 October 2019 via mobile

The dukes is situated on the palm island with an infinity pool overlooking the Arabian sea.very nice pool area and very relaxing at night by the pool having cocktails.the breakfast definetly a five star and the staff is very polite and helpful.All the areas are spotless and also the rooms.I highly recommend this hotel for a wonderful stay.

Date of stay: October 2019
Trip type: Travelled with family
2  Thank elenagliatismel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded 26 October 2019

Dear elenag798,

Thank you for making Sofitel Dubai The Palm your resort of choice and for taking the time to share your feedback following your experience staying with us.

It gives us great pleasure to learn that you were truly impressed with the level of comfort as well as the standard of services provided by our dedicated team members.We have shared your comments with our teams, and they are all very pleased to receive such positive feedback.

Thank you for making Sofitel Dubai The Palm your resort of choice. We look forward to welcome you back soon!

Sincerely,
Ramsey El Saarany
Hotel Manager
Sofitel Dubai The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2019 via mobile

Very good hotel!
The hotel is beautiful, clean and very nice.
We have stayed in an apartment and we were very surprised of the size, design and how clean it was.
In general I would always recommend the hotel to others.

Date of stay: October 2019
Trip type: Travelled with family
2  Thank 601borisk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded 26 October 2019

Dear 601borisk,

Thank you for taking the time to share your feedback on TripAdvisor following your stay at Sofitel Dubai The Palm.

We are delighted to read your review and learn that you enjoyed your room and found it very comfy as well as the level of cleanliness; it gives us great pleasure to know that you enjoyed our facilities and the service provided by all our heartist.

We certainly look forward to welcoming you back.

Sincerely,
Ramsey El Saarany
Hotel Manager
Sofitel The Palm, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2019 via mobile

Absolutely brilliant hotel. Staff are fantastic other than receptionists at the porterhouse steak restaurant. It’s easy to see how just two members of staff can ruin all the good work by hundreds.
Look we will be back next year. It really is that good and probably eat at the many other restaurants available on site.

Date of stay: October 2019
Trip type: Travelled with family
2  Thank chrisbutler2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded 26 October 2019

Dear chrisbutler2016,

Thank you for the time to spend writing this lovely review. We are very pleased to learn that our products and services were up to your expectation, and that you had the relaxing time you were looking for.

Sofitel Dubai The Palm heartist are passionate about exceptional service and it is wonderful to hear that you enjoyed it.

Your review had been shared with the rest of the team as they are eager to hear from our valued guests. Thank you again for choosing our resort and for sharing your complimenting feedback with other travelers.

We certainly looking forward to welcome you back in the not too distant future for another great experience with us.

Sincerely,
Ramsey El Saarany
Hotel Manager
Sofitel Dubai The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2019

My wife and I enjoyed a fantastic break at the Sofitel during the 1st week of October. Our third stay in Dubai and each time it gets better and better. The hotel is set in fantastic grounds with great facilities and amazing service.
We stayed on a half board basis. Two restaurants to choose from for breakfast and 6 to choose from in the evening so on a 5 night stay we didn’t eat in the same place twice. All the staff are very courteous with a good level of English and will help with anything you ask. The sea in October is still like a bath so it’s refreshing to then go into one of the pools that are kept at 30 degrees. Plenty of loungers with great attended service.
The Spa was beautifully presented and compared to most things in Dubai reasonably priced. A free shuttle bus runs to both Malls and Atlantis numerous times a day.
We took a 2 hour boat trip from the pier on our beach where again we were well looked after and were given access to some amazing sights.
Just one word of caution that applies to the whole of Dubai. It is expensive especially for drinks so book as much as you can before you arrive. It will work out cheaper than upgrading when you get there.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank Jim4231
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded 26 October 2019

Dear Jim4231,


Thank you for making Sofitel The Palm,Dubai your resort of choice and for taking the time to post such a great review on TripAdvisor following your recent stay with us.

We are delighted that you enjoyed your vacation and experienced exemplary guest services. It is certainly a great reward to read such praising feedback from our valued guests.

We hope to have the opportunity to host you again in the near future to create more Magnifique journeys for you.

Sincerely,
Ramsey El Saarany
Hotel Manager
Sofitel Dubai The Palm

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Reviewed 25 October 2019

10 out of 10 for the Sofitel the palm in Dubai.
I could not fault anything at all. The service, food and accommodation was fantastic and would recommend this hotel. The staff couldn’t do enough for us and I will certainly return.

Date of stay: September 2019
Trip type: Travelled with friends
2  Thank Gill B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded 26 October 2019

Dear Gill B,

What a pleasure to read such lovely comments about your experience! We are delighted to know that you savored a wonderful experience; and that the personalized approach and attention to detail by our heartist ,made a positive impact on your overall impression.

Your compliments will most definitely further encourage our teams to extend their fullest efforts in delivering memorable experiences for all our guests in the future as well.

We certainly look forward to welcoming you back, and to continue ensuring you have many more Magnifique stays at Sofitel Dubai The Palm .

Sincerely,
Ramsey El Saaray
Hotel Manager
Sofitel Dubai The Palm

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