We stayed in that hotel for a week and were very disapointed by the service and the staff. I have never come accross to such and unfriendly staff. We didn't have the pick up at the airport on time, our flight arrived at 1.35 am and the pick up has been booked and confirmed! After several calls we finally got a driver. Then we were ask to make the payment before entering the room, despite the fact thzt our reservation was garanteed by a credit card which has actually been charged, even the children were not allowed to go in to the room after a 24 hours trip! The room and bathrooms were poorly cleaned, we had to ask for towels and shower gel EVERY DAY! A day before our departure we were informed that we had an additional 20% of the entire room rate to pay!!
It is the first time that I'm staying in a hotel and the staff does not show any concern about the stay of their guest, I don't remember a single good morning or good bye during our entire stay.
- Official Description (provided by the hotel):
- Xclusive Hotel Apartments, located in Bur Dubai's Golden Sands area, the Xclusive Hotel Apartments is a short walk from the city centre. It has a gym and an outdoor pool. The air-conditioned apartments at the Xclusive Hotel Apartments have modern furnishings with Arab influences. Each unit has a balcony, a fully equipped kitchen and a seating area with LCD TVs and DVD players. A continental breakfast is served in the room with an additional charge. Hotel Apartments also has its own health club featuring a gym with cardiovascular equipment. Guests can also take advantage of special discounts and offers on city tours, excursions and desert safaris. The Xclusive Hotel is centrally located for many of the city's international businesses, banks and shopping malls. It is 12 km from Dubai International Airport and within easy reach of Dubai's beaches. Bur Dubai is a great choice for travellers interested in deserts, sightseeing and business. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, LoveHolidays, Agoda, Ctrip TA, Hotels.com, Expedia, Travel Republic (UK), Asiatravel.com Holdings, Southall Travel, getaroom.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Xclusive Hotel Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Xclusive Hotel Dubai