I am writing this review due to my complete dissatisfaction at the service i am receiving from the Atlantis Hotel and i havent even stayed yet!!!!!!!!!!!!!
I am due to stay at the Atlantis Hotel from 23rd July to 31st July. This will be my second stay afetr my visit for a week last summer. My complaint is the length of time people from the Atlantis take to get back to you when you e-mail them, thats if they get back to you at all. I cant tell you how many times in the last week i have e-mailed the hotel asking for somebody to call me in regards to amending my booking. I am still awaiting this call. This is not the first time this has happened as on many occasions i have e-mailed the Atlantis only to be called 3,4,5 days later. What makes things even worse is the fact i e-mailed the One and Only Hotel on the Palm yesterday to book the 101 restaurant and without a word of a lie i had an e-mail response within 3 minutes. I can honestly say that if i wasnt bringing my 14 year old daughter (with the promise of the water park at the Atlantis) i would cancel this booking in a flash. It is even more disappointing that i am a repeat booker. I am still awaiting my phone call from the Atlantis. Another gripe i have with the Atlantis is the fact they class anybody over 11 years of age as an adult and charge adult rates for this. Please let me explain. Originally i booked a twin room for myself and my partner. I then wanted to amend the booking to add my daughter onto this booking (this is the phone call i am still waiting for). Even though i will be in exactly the same room with exactly the same amounts of beds the Atlantis wants to charge me an extra £50 per night. Crazy. This is even though she will be eating and drinking at the hotel every day. Sorry to waffle on but i am extremely disappointed with the service/response i have thus far received and if it was not for my daughter insisting that she wants to stay at the Atlantis i would cancel this booking in a flash. I only hope the management at the Atlantis heed my request for a large room on a high floor with a Palm view or i can see me trying to explain to my daughter that maybe the Jumeirah beach might be a better option.
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai