I spent 4 nights at Atlantis, the palm in Dubai with my mum. We got home yesterday.
We both really enjoyed our stay and neither of us can wait to go back. We're definitely staying for at least a week next time (maybe 10 nights if possible).
The hotel oozes luxury and it was definitely worth the money, in my opinion.
We had a very good flight with Virgin Atlantic and arrived on time. We weren't due to check in till 14:00 but our room was ready early so we got to check in at around 10am.
Some guests stated in previous reviews that checking in took a long time, but in my opinion, this largely depends on the time of day and month of the year as there will be peak times when check in takes longer and people need to keep this in mind. You're also provided with info on the choice of restaurants you can eat in, dress codes, pre-booking tables and other useful info that I feel is important. A copy of your passport is taken, then you may wish to leave a cash deposit or card details for extras you consume during your stay and this takes time.
I don't understand why people can't just be a little patient and let staff do their job. If we simply checked in and had a finger pointing in a random direction of where our room was or which lift to take and didn't get given useful info, we'd be confused and upset. I personally wouldn't want to spend time chasing staff for info that could have been provided to me at check in.
Reception wanted debit/credit card details so they could take a deposit of £180 to pay for food & drink etc that my mum and I would order during our stay.
I didn't like the idea of doing that so I was then asked to leave a cash deposit of the same amount.
I managed to get reception to allow my mum and I to just pay for our bills as and when we ordered anything which was much better. It enabled us to keep an eye on what we spent and not have any surprises when we came to check out.
The hotel staff were all very friendly, respectful and polite. They honestly can't do enough for you and it made the whole holiday that little bit extra special.
The hotel is really gigantic but you don't need to go galavanting here, there and everywhere if you don't want to.
The hotel have buggy's like you see on golf courses and the hotel have staff that drive you around on them so you don't get lost or tired walking around. You're given a wrist band so staff know you're a hotel guest and not a visitor while on the buggy's.
There are signs everywhere and staff to help with anything you need.
My mum and I went to the adventure water park. There are lots of different water slides and rapids that all age groups can go on. It was great to see staff dotted around everywhere, even when you went under a bridge etc there was someone there. I even saw staff in the water to help if you needed it.
I wasn't brave enough to go on the really big slide but I went on the rapids and a few of the other slides. One of the slides takes you through part of the aquarium and you have your picture taken by a member of staff that you can buy if you wish.
My mum and I went to a Chinese restaurant for lunch on our first day and shared food as the portions were big enough that we didn't need our own food. We settled the bill straight away and did this throughout our stay.
We were on a half board basis and chose to have dinner as part of the package and ate lunch that we paid for.
We had 2 dinners at Saffron which serves an array of food from the Far East such as sushi, dim sum, Chinese food, along with food from Indian cuisine such as curries, daal, parata, potato curry and a whole load of other foods. There honestly is so much to choose from and too much to mention.
The food isn't bland and boring and they have show cooking aswell.
There are themed nights so be sure to ask what they are just in case you fancy going somewhere else for dinner. They had a sea food themed night in Saffron but my mum and I weren't super keen, so we ate in another restaurant we were allowed in called kelidaskope. We also ate our breakfast in this restaurant.
I counted 21 different types of cereal just out of curiosity and couldn't believe how many there were along with all the other different food on offer.
There were 7 different types of bread and even eggs that has been boiled for different amounts of times for you to choose from.
All the hot drinks and fresh juice are inc in the buffet breakfast but you have to pay extra for soft drinks.
All drinks for lunch and dinner are extra.
Prices start from around £4 per glass for soft drinks. Some people complained about having to pay extra for drinks but I believe this stops people from wasting and telling themselves that they've paid for it like they have their food so if they don't finish it, so what.
A lot of people waste food and drink, especially when on holiday. I think the Atlantis hotel have found a way to reduce this and at least if it still happens, it's at a cost to the holiday maker and not the hotel.
There are around 7 different restaurants to choose from on the half board basis and an advanced booking needs to be made for almost all of them to ensure you get a table.
My mum and I didn't eat in Roastang, but my mum did buy a crepe from there one lunch. Roastang is a French restaurant. There's another restaurant called TBJ (The Burger Joint) which you can eat in for lunch or dinner. It's a little bit like a diner and is great for families, anyone fussy or if you want to grab something on the go.
For those of you who don't want to look at beautiful buildings, don't choose the pool/ beach view. I'm a city girl and I loved the view. I took pictures. I think the pool below my room was for children only but there are other pools.
Our room was cleaned everyday and we had fresh clean sheets daily too. We had free complimentary bottles of water and these were topped up everyday even if we didn't finish the ones already in our room.
The mini bar was locked but you get a small fridge next to the mini bar which was quite handy for storing the water and small drinks you may wish to purchase.
My mum and I went on the dolphin experience and for us, this was the highlight of our holiday.
Atlantis guests get a discount.
There's so much to see and do in the hotel. Some parts aren't accessible to non-guests. You just let staff know you're a guest and possibly show them your room key (swipe card) which has your name printed on it and you'll be allowed where ever you want.
I only left the hotel once during my 4 night stay and this was to visit Dubai Mall. I thought Selfridges in London and Harrods were huge. I spent over 7hrs at Dubai Mall and still didn't cover everything. It wasn't a shopping holiday so I just bought one designer item but if you want to get out of the hotel for a day, then the mall is worth a visit.
From Debenhams and Bloomingdales to waitrose and M&S, there's something for everyone. There's a kids zone, prayer rooms, cinema, ice rink and much more.
If I thought shopping was over whelming, it was nothing compared to the amount of different food there is on offer. They even have fish & chips.
Inside the mall there are red taxis like the golf course buggy's I mentioned earlier and you can be taken around if you don't want to be worn out walking.
Once again, the mall staff are friendly, polite, helpful and happy to go above and beyond for you.
A free bus from the hotel takes you to Dubai mall from 10am and leaves every hr. there are other free buses from the hotel that you can take to other parts of Dubai.
I went to the old souk and did some haggling for fridge magnets, scarfs and other "nick-nacks" that I bought for friends and family.
In terms of money, my mum and I took £1,000 with us. I changed up £304 and pence which gave me 1,600 in Dubai currency and I put £700 on a Thomas cook cash passport card. The cash was used to pay for food and drink in the hotel, wi-fi and for 2 taxis. we also tipped staff using the cash. To tip your house keeper (if you wish), you write their name and your room number on an envelope which we found in a draw in our room, and hand the envelope containing the cash to reception who will make sure the staff get the money. I used the card to pay for everything else.
I downloaded the travelex app on my iphone and used it to convert prices so I could check the difference and see how much things cost.
The hotel has wi-fi but it isn't free. It's 99 Dirams per 24hrs and is for just checking emails, sending emails and going on fb etc or you can pay 150 Dirams per 24hrs and it's for watching music videos, skype etc. I was told the wi-fi is for up to 3 people in the same party to use so at least the cost can be split.
Internet in Dubai if you're on tmobile and have an iphone was very expensive.
3MB was £20
10MB was £40
20MB was £75
If you're not planning on venturing outside then you could pay for the hotel wi-fi as this is unlimited rather than being given a limit of what you can use.
For dining at Saffron and Kelidaskope, the dress code is casual. I doubt jeans and trainers will be allowed. Even small children were dressed very smart and fancy. I didn't see anyone wearing jeans, trainers or caps etc but for breakfast things were much more relaxed.
Dubai use the same plug sockets as us in the UK so there's no need to take adapters with you.
I went to the beach once. There's a sheesha area plus areas you can reserve in advance where you have proper beds with a sheet covering you from the sun plus tables, chairs and hammocks.
The sun beds have a sliding roof so even if you're not under an umbrella, you're still protected from the sun if that's what you want.
Someone in a little van comes round selling ice creams, cold drinks and takes food orders for you, plus staff are always tidying up and clearing away anything left on the beach so it's constantly kept neat and tidy at all times.
I hope everyone who visits Dubai and has the pleasure of staying at the Atlantis has an excellent time and enjoys their stay just as much as my mum and I did.
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai