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“Not good” 3 of 5 bubbles
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #91 of 545 Hotels in Dubai
Certificate of Excellence
Bratislava, Slovakia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not good”
3 of 5 bubbles Reviewed 25 April 2013

I dont see anything speacial about this place.
Too expensive, too much people. Internet wifi 20-30€ per day.
In some 3* Hotel I had it for free.
You have to wait for breakfast, for dinner, to be seated - and than going to restaurant for breakfast or dinner means they ask you 3 times on your roomnumber, your name.
You want to go out of hotel to the swimmingpool, they ask you to present yourself with roomcard.You continue to aquapark, they stop you again and you have to presentyourself again with roomnummer- roomcard... Too many rules.

Swimmingpool - full of people. Beach - emty-not nice. There is no view. You can hear just maschines from far away working, building new buildings...
At the end after check out, we could not shower and change our clothes because we came with luggage there- to the SPA. At the reception they told us everyday 7000guests are leaving- we should reserve the hour when we wanted to dress and shower. ( it was lie ! )
By the check in we were very surprised to pay something like 750€ depozit for minibar.
NO OTHER language - only english could be used.
We DIDNT understand to Indian english well. No one speaks german, spanish, russian, JUST ENGLISH.
I think there are another 5* hotels much more friendly much more cheaper...
NOT GOOD

  • Stayed April 2013, travelled as a couple
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Magdalena m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3,579)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 April 2013 via mobile

I was happy in my vacation because Atlantic restor made it different .. The water park was very fun and one off best thinks made me happy .. But the bath room no hot water at all when I asked the reception they tolde me the hotel water under the mantance and the hot water it will return after 1 hour the .... The room was ok but not very good ... Thank you Atlantic

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Twiste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentisbury, United Kingdom
1 review
5 of 5 bubbles Reviewed 24 April 2013

This is the first time we have stayed in Dubai and it certainly didn't disappoint. The hotel was great. an awesome creation that visually is just amazing. The service was excellent as was the attention to detail as all the staff managed to remember our names within a few days which is quite a feat when you think there are over 1500 rooms! The aquarium was magical. Our children spent time every day just looking at the impressive array of different fish. And the waterpark was the best we have ever been in. You could literally walk around the whole park without shoes in complete safety such is the cleanliness of the whole area. The Leap of Faith was great! Add to all this the weather in April and it certainly was a memorable holiday. One tip to bear in mind - we were on half board but had to continually sign for meals including breakfast. Make sure that the charges do not appear on your final bill! Otherwise a great experience.

Room Tip: Choose a room in the east tower and enjoy an amazing view of the Leap of Faith
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  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howell, Michigan
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 23 April 2013

A very memorable stay at the Atlantis over the New Year period; great for kids with plenty of choices for food and activities. The New Year party is excellent although very pricey - once in a lifetime, eh! As a regular visitor to Dubai for business, the Atlantis is a welcome change.

We took the full board option but were lucky enough to be in the Club section which has a separate breakfast area from the crowds. The club being situated a few floors up, it is a great place to relax and to enjoy the view over the Palm to the city beyond.

The water park is great but not quite as good as its' rival at the Jumeria. Still, great for spending a day with the kids.

Before we leave this part of the world, we'll certainly be visiting the Atlantis one last time.

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HackyMoto K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 23 April 2013

It's not just gold that glitters in Dubai. Atlantis, The Palm, very similar to its sister properties in the Bahamas and Sun City, has a little more oomph in Dubai.... probably to counter the surfeit of glittering, over-the-top hotels in Dubai.

It has all the trappings - the IMAX sized aquarium, the blow glass lobby sculpture, the impressive detailing in the infinite artifacts all over.... and a beach, water park, dolphins.... did I miss anything? Perhaps, as there is just so much to see.

The rooms are well appointed, spacious and comfortable. Great views on both sides of the building -the vast expanse of sea on one and the pool area with the palms on the other.

Impressive conference areas, a spa to relax those aching muscles brought on by Dubai shopping and Atlantis exploring!

The just one thing that didn't work for me - the sheer largeness makes you feel lost and the service begins to appear impersonal - would be unusual if it didn't in a Grand Central environment!!

In contrast, Burj El-Arab, though huge, is calming and peaceful in its opulence.

Room Tip: Odd numbered rooms in the East and West wings have sea views and even numbered rooms have pool views...
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  • Stayed April 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank PSIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southampton
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 23 April 2013

this was our 4th or 5th stay at atlantis..why is she reviewing it again you may ask?simply for the fact..its like a fine wine its getting better n better with age..yes its hectic..yes it lacks the elegance of its sister one and only the palm but for families who wants shhuushing ur kids in reception and worrying theyre splashing in the pool?its still a big fat fun palace but...new umbrellas have arrived on the beach..cabanas have been enhanced around the pool..slight tweaks here and there I believe are adding to the whole package,service and cleanliness are still second to none,imperial club staff are still some of the best weve met in Dubai..food statndard fantastic..rooms comfy and again slight overhaul from original opening style..all in all would I recc a family to go stay there?you bet I would...will we be back?never say never....x

Room Tip: always ask for a room away from the zero entry pool as when sundance/nissimi beach is on these rooms...
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  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dubaifairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantis, The Palm

Property: Atlantis, The Palm
Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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