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Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #118 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 22 February 2014 via mobile

just go its amazing. great service beautiful hotel and waterpark. club room beautiful but just ask for a city view not an oceN viiew which is a little bland. would definately revisit!shame we only found the spa on the ladt day thrres just too much yo see and do.

Stayed: February 2014, travelled as a couple
2  Thank Lynda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 27 February 2014

Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

I am happy to read that your stay with us was a wonderful one and that you enjoyed the Imperial Club lounge.

With the vast array of activities, lush grounds, our own waterpark, aquarium and dolphin bay, not to forget over 20 restaurants and bars, I can only agree with your statement that it does require more time to see the overall Atlantis, The Palm. Moreover, you can be assured that we continually innovate on our products and services to ensure that we consistently meet the expectations of our guests.

Thank you for recommending us on TripAdvisor and we look forward to welcome you in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,727 - 9,733 of 17,765 reviews

Reviewed 22 February 2014

2 adults and 2 teenagers and this hotel seems to cater for all types of family groups and couples. Originally was going to book 2 delux rooms, but glad we went for 2 bedroom executive club suite. Booked directly with hotel as there was a 20% off offer with Emirates skywards rewards (skywards rewards also gives you discount for other things at the hotel and also you get Emirates points as well).

The club suites give you additional extras over and above standard rooms, which you should factor in as a saving if you were to go for the standard room and then end up paying extra for.

The staff were friendly and extremely helpful. Facilities were good and rooms were serviced 3 times a day.

Sun loungers both at the pool and the water park were hard to come by - people getting up early and putting towels on them and then not using them until later in the day (I personally think this practice should be banned by all hotels, use them or loose them I say)

There is a bus service to various malls in the area but taxi's are cheap & convenient to use.

Other than buffet restaurants at the hotel you will need to book a table in advance especially if you want a table before 10pm. The food was great all be it a bit pricey. You could consider going half board but it is cheaper to get a taxi and go to the Dubai mall where there are a wide variety of restaurants or fast food chains if you prefer

Check in and out went well (separate facility if you have a suite, which was a nice touch). Read some of the negative comments about this hotel, but my families stay was a excellent experience.

Room Tip: Go for a suite or better, it is worth the extra cost
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  • Stayed: February 2014, travelled with family
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1  Thank Raidon22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

We had a fantastic stay in the Presidential Suite at the Atlantis in Dubai. Some of the amenities included Water Park: 'Aquaventure', and dolphin experiences. It was phenomenal. The best thing of all was the two butlers: Hind and Bonx that were at our service twenty four seven. They ensured that everything was booked and organised for all our experiences and everything we did. We did not have to queue for entrance for breakfast or the aquarium, to name a few. Additionally they ensured we always had transportation around the Resort (via golf buggies), and they'd serve us canapes every evening when we'd return to the Suite. Bonx was great, aiding us in booking the dolphin experience, dinner and anything we wanted to do. He even showed us other Suites which we may want to stay in during our next visit. Hind was outstanding, going above and beyond everything necessary, paying attention to detail and helping wherever she could. She was great with the young children, watching them, taking them to the aquarium, and kids club. She'd cater to our every need, by even speaking to the chefs at breakfast for anything we wanted, and wasn't served, such as strawberries (which were not served at the chocolate fountain counter). Hind even accompanied us out of the hotel and in Dubai, where she helped immensely in getting taxi's or showing us where to go on the Metro. Her knowledge of Dubai was a great advantage as she showed us exactly where the best places were, and took us wherever, whenever.
There was a truly exceptional spa, which had the same amenities but separate for men and women. The staff at the spa were very helpful. However in order to use the spa, one must be sixteen or over which was rather disappointing, especially for my fifteen year old, who turned sixteen in a few weeks. The personal trainer was brilliant, being very knowledgeable.
The reason for only being rated four out five stars would be the awful beach, which was a colossal disappointment and a let down, considering the high standard quality of everything else. I would go as far as saying it did not even qualify as a beach. I would highly recommend this hotel as long as you are not looking for a beach holiday. This could have been the greatest holidays ever for the family!!!

Room Tip: The view is PHENOMENAL from this Suite.
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  • Stayed: February 2014, travelled with family
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Thank Shehzad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

We spent a week at this hotel last month. It was a sudden decision as we couldn't find a holiday at Abu Dhabi with the family for the new year, my husband felt cheated as it was also for his birthday. We read up everything and researched the hotels, combed through everything written on Tripadvisor. We liked this hotel as it is well known, away from the busy city and the water park. We pre-arranged for pick up with the hotel, the driver was there waiting, very helpful and pleasant. He pointed out the famous landmarks and when we saw our hotel in the distance, stood out all on its own, we knew we had made the right choice. The hotel is grand but also casual in many ways. The receptionist was helpful and very friendly, we were there very early as we took the night flight but she got us a room right away. We paid for the deluxe palm view and we were very pleased with our room. We had half board as it was mentioned many times how costly the food is at the hotel, we were dreading the nightly buffets like what you would normally get with half board. We were really surprised the choices we had, apart from the buffets which were very well presented, great varieties and all looked so temptingly tasty. We also ate at other restaurants where we were served and treated like other paying customers. I would advise booking a table wherever you go, to avoid the wait and be shown to your table straight away. The water park is fantastic and the surroundings are landscaped with trees and flowers, just like wandering in a garden. The staff always had smiles on their faces and eager to help, thank you for making our stay so wonderful. The only complain we have was the internet which was quite expensive but very slow and unreliable. We have expected free Wi-Fi in a beautiful high end hotel like The Palm.

Room Tip: Higher floor to get good views
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  • Stayed: January 2014, travelled as a couple
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1  Thank Berkshire_UKSheila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

This hotel is the best hotel I have ever stayed in! I stayed here for 4 nights in February with my husband and my 17 month old son.
We got checked in very quickly and shown to our room by a lovely member of staff. We stayed here with half board and the food is AMAZING!! There are a number of restaurants in the hotel but we ate at Kaleidoscope a few times which was an all you can eat buffet with food from all over the world! You could have Chinese, Thai, beef and Yorkshire pudding, Italian, sushi....everything!! The desserts where out of this world too with a huge selection to choose from!

We were lucky enough to book a dolphin encounter which hotel guests get a discount for. It was fantastic and my little my boy loved it too.
We also got free entry into the waterpark as we were hotel guests and the beach there was lovely and relaxing!

All in all it was a fantastic holiday and I can't wait to go back!!!

Stayed: February 2014, travelled with family
1  Thank daniella00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 27 February 2014

Dear Guest,

Thank you very much for sharing your feedback on TripAdvisor.

It gives me much pleasure to read that we have exceeded your expectations. I wish to thank you for your detailed review as it gives me the opportunity to congratulate the teams who provided you with an exemplary service.

Thank you for recommending Atlantis, The Palm and I look forward to welcoming you and your family in a not too distant future.

Best regards,

Serge Zaalof
President and Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2014

We stayed at the Atlantis twice in 2013. March and July both times we had a fantastic time. The first time I went with just my wife and we felt so guilty not having our four daughters with us that we rebooked and travelled back in July with them.

The weather is March was lovely and not too hot. However in July it was very hot and so we made use of a cabana by the pool everyday. These include iceboxes, water, fruit and an assistant to take care of all your needs. The service was first class.

The food was fantastic in the all the restaurants but is very expensive, in fact we found it cheaper to get room service. We also joined the Imperial Club and we recomend this to anybody not on half board. It includes breakfast and an afternoon buffet with alcoholic and soft drinks included too. The afternoon buffet was yummy and on a few days we did not bother with an afternoon meal.

The water park and dolphins are a must, our daughters ranged in age from 9 to 22 and they all had a wonderful time.

I would highly recommend that you spend at least one week at this hotel and I am sure you will want to come back again.

We now have another baby daughter due in May and can not wait to take her to the Atlantis when she is a about one. I will review again then for baby facilities.

  • Stayed: July 2013, travelled with family
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Thank andrewRclarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 5 March 2014

Dear Guest,

It is truly a pleasure to read that Atlantis, The Palm continues to be your preferred holiday destination.I wish to thank you for your detailed review as it gives me the opportunity to congratulate the teams who provided you with an exemplary service.

Thank you for your loyalty and look forward to welcome you again in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

Have just returned from holiday at the Atlantis. The staff are brilliant and the hotel immaculate. We arrived at 9am and they booked us into a room straight away. The water park and aquarium are first class. Always got shown to a bed at pool by the great staff even though the hotel was full. I did not find it that busy. Rooms are great and if you go with Virgin visit their lounge and see the rep. Very helpful and you get free WIFI there. Thanks Virgin otherwise it's 16 pound a day. Beer is expensive at 10 pound but what do you expect. Overall it's a brilliant place. Will be back for sure.

Stayed: February 2014, travelled with family
Thank Coatses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 5 March 2014

Dear Guest,

Thank you very much for your review on TripAdvisor.

It is extremely rewarding to read that you had a wonderful experience during your stay with us. Your kind words on our facilities and colleagues are highly appreciated.

Thank you once again and we look forward to welcome you back at Atlantis, The Palm.


Best regard,

Serge Zaalof
President and Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#33 On the Beach Hotel in Dubai
#40 Family Hotel in Dubai
#42 Romantic Hotel in Dubai
#74 Spa Hotel in Dubai
#105 Luxury Hotel in Dubai
Price Range: £224 - £1,716 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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