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“Fantastic ....Atlantis”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #116 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 7 June 2014

Recommended to go for at least 2 Nights,.. well for us it was a family trip with two kids so we had only 1 night stay.. the check in is little time consuming but worth waiting to get to stay in the Brilliant Hotel We have got the Top 22 Floor and the view was Marvelous .. got a package on Half board so enjoyed the Dinner at Saffron... recommended to have a buffet dinner in Saffron.for Indians. very good choice of Menu and lots or other Cuisine..you can try in Saffron. Aqua venture is the best part every staff is so helpful and knowledgeable..that you feel safe while going in to the water. Lost chambers is very informative for children and is worth .. watching the huge aquarium ... MUST STAY..... If you are visiting to Dubai..

Room Tip: We have got the Top Floor and the View was Excellent .. else all the rooms are great with a small Ba...
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  • Stayed: June 2014, travelled with family
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1  Thank RAJAN K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 22 June 2014

Dear Guest,

Thank you very much for your review on TripAdvisor.

It is extremely rewarding to read that you had a wonderful experience during your stay with us.

With the vast array of activities, lush grounds, our own waterpark, aquarium and dolphin bay, not to forget over 20 restaurants and bars, I can only agree with your statement that it does require more time to see the overall Atlantis, The Palm. Moreover, you can be assured that we continually innovate on our products and services to ensure that we consistently meet the expectations of our guests.

Thank you for recommending us on TripAdvisor and we look forward to welcome you in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,281 - 9,287 of 17,728 reviews

Reviewed 6 June 2014

We have just returned from Atlantis, Dubai. We were worried about a lot of negative comments but must say they were unfounded.

On arrival at about 0945 we found no queues and no wait to check in. We had booked 2 rooms and were upgraded from deluxe to ocean view. One of our rooms was ready so we took our cases and got ready for the pool etc. The other room was ready early pm.

The rooms were spacious and the bathroom area more than ample. We had no complaints with our accommodation or servicing of the rooms.

The food was very good for mass production and we found no difficulty in booking restaurant tables in advance. A 5 minute queue most mornings for breakfast but their good organisation meant that we didn’t wait long.

No trouble in getting loungers which was surprising as it was half term.

The Kids Club was excellent but a god send during our last evening as our flight was 0300! The computers and the climbing wall scored well with our two grand-daughters.

The Lost Chambers was brilliant and very popular with old and very young watching the fishes swim by.

The water park was great and plenty to do on a very hot 42 degrees day!

All in all a brilliant holiday, the kids said we should have booked for a longer stay. They were so exhausted after a busy last day at the water park, they both fell asleep on take off and were still asleep on landing at Gatwick – just perfect.

Go again? - you bet.

Room Tip: we had 3rd floor which was great for getting about.
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  • Stayed: May 2014, travelled with family
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1  Thank Aholidayfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you very much for your review on TripAdvisor.

I am happy to read that you and your family had a memorable experience during your stay with us. Also, I truly appreciate all your positive comments regarding our hotel room, restaurants, The Lost Chambers aquarium and Aquaventure.

I am glad that you are planning to stay with us again and we look forward to welcome you back at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Great hotel with fantastic facilities & free access to the water park, it was heaven for us as our 8 & 6 year old made friends with other kids in the pool & just played all day long. Restaurants were great on half board & special mention for Saffron. Mathew & his team were outstanding nothing was to much trouble, Patricia & Cherry were fantastic & went out of their way to entertain the kids.
A special mention for Christian in the pool who was great at organising the activities to keep all of us entertained in the pool.

Room Tip: We found the west tower was better as the pool we liked was at the bottom of this tower.
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  • Stayed: June 2014, travelled with family
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1  Thank 909LouiseB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you for taking the time to share your experience at Atlantis, The Palm.

I am very happy to read your positive feedback on our colleagues, waterpark facilities and restaurants. In addition, it is rewarding to learn that Matthew, Patricia, Cherry and Christian have been exceptional in their service and we will be sure to share your appreciation with them.

We look forward to welcome you back at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

This hotel is like being in Disney land. Before this was built there is nothing in Dubai apart from shopping malls.
We had a club room , free food all day in club lounge and free pre dinner drinks between 6-8
Worth it's wait in gold as cheapest bottle of wine £50
Beach not up to much as man made but aqua park amazing

Room Tip: Always book a club room , so much free stuff you easily get your money back
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  • Stayed: May 2014, travelled with friends
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2  Thank CathLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you for taking the time to share your experience at Atlantis The Palm.

I am happy to read that you really enjoyed your stay with us and that you were able to enjoy the benefits of our Imperial Club.

The team looks forward on your return.


Best regards,

Serge Zaalof
President and Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

We stayed at The Atlantis for 5 days at end of May 14. Arrived at 9pm and had no problem with check in (guessing we'd missed the busy period that some complain about on here). We found the room spacious enough for 2 adults, 1 teenager and 1 child. Bathroom was lovely and a really good size (separate loo with bidet, walkin shower big enough for 2, bath & sink in main bathroom). Small safe in the large closet plus iron, ironing board and hairdryer. Mini bar well stocked although we didn't use.
We have spent all of our recent holidays at a beautiful italian lake campsite so being in a hotel like this was great change - no cooking or washing up for me, bliss! Rooms were cleaned well and restocked with complimentary water & fruit each day. Lifts were sometimes busy (i.e. maybe 40 second wait for one instead of it coming instantanly but this no biggy for us). It takes a good couple of days to find you feet in a hotel this size but with each new part we found we were pleasantly surprised. The two hotel pools were great and we liked using them in the afternoon after a morning in the waterpark. We didn't have any issues with loungers by hotel pool - there were plenty (but at waterpark there didn't seem to be many free loungers if you arrived after 11.00/11.30). There's a small pirate play area close to the Zero entry pool, also some table tennis tables (with bats). Zero entry pool has a net for water volleyball plus basket ball net. Beach was clean and pretty quiet when we visited in early evening or passed by at other times in througout the day.
The waterpark is great and kids loved it. Those staying at hotel can bypass queues as the buggy drops you off at a side entrance and you just have to show your room key and you get a your wristband and go straight in.
We had a half board package so used to breakfast in either Kaliedescope or Saffron. Both are buffets and offer a really wide selection to cater for all tastes. They are both huge so do expect them to be a bit noisy with the amount of guests that are seated (think at least 120 maybe more) however staff very efficient at seating you/clearing plates etc. My youngest loved the large chocolate fountain in Saffron (that was on at breakfast as well as the evening!) We also ate at the Burger Joint (ok, nothing special and not a proper restaurant - just fast food joint), Rondo Locatelli - great food/service, Nasimi beach also great food/service and fab location on beach (both of these restaurants need booking day before as they get busy)
Shuttle buses outside front of hotel to the various malls good. Word of warning though try to go on one that is provided by Atlantis as it goes direct to mall (this is asterixed on the board where you wait for buses so you can tell which is which). We made mistake of going to the 'Outlet mall' whose bus is provided by the mall and not Atlantis therefore it did the rounds of many other hotels in Dubai and took ages (about 1 hr10mins) and don't forget that the weekend in Dubai is Friday and Saturday so malls will be considerably busier these days.
I guess that those (few) people who have said this hotel is not worthy of 5 stars probably have the experience of having stayed in other 5 star hotels so have something to compare the Atlantis to however this was our first stay in a 5 star hotel and we thouhgt it was superb. From everything down to the friendly, helpful staff, hotel cleanliness, restuarants, pools, shops, room - we loved it all and hope to return one day.

  • Stayed: May 2014, travelled with family
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7  Thank PaulaPants1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you very much for sharing your feedback on TripAdvisor.

It gives me much pleasure to read that we have exceeded your expectations. I wish to thank you for your detailed review as it gives me the opportunity to congratulate the colleagues who provided you with an exemplary service.

Thank you for recommending Atlantis, The Palm and I look forward to welcoming you in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014 via mobile

We spent last July with the family and were upgraded to a deluxe two bedroom suite. The waterpark was amazing and the children didn't want to leave. Since we were coming from the Burj Al Arab we didn't have high expectations but everything was wonderful. We will be coming back.

Stayed: July 2013, travelled with family
Thank PANKAJ A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you for taking the time to share your experience at Atlantis The Palm.

I am honoured and delighted to read all your positive comments, especially with regards to our hotel room, and waterpark facilities.

Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests.

The whole team looks forward for your next visit.


Best regards,

Serge Zaalof
President and Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

The hotel was very busy. But here was always room at the poolside and the swimming pools were never empty. Specially swimming with Dolphins. I think this is the right page to post about Swimming with Dolphins. I really wanna share my experience about it. It was wonderful.

Room Tip: Higher floor rooms are better.
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  • Stayed: August 2013, travelled with family
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Thank Rizwan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you for sharing your feedback on TripAdvisor.

I am very pleased to read that you thoroughly enjoyed your Dolphin Bay experience. Please be assured that your feedback will be shared with our team for them to continue to deliver amazing experiences to our guests.

Once again, thank you very much for your feedback and we look forward to welcome you at Atlantis, The Palm in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#32 On the Beach Hotel in Dubai
#40 Family Hotel in Dubai
#42 Romantic Hotel in Dubai
#74 Spa Hotel in Dubai
#104 Luxury Hotel in Dubai
Price Range: £228 - £1,732 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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