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“Great hotel, poold, beach and breakfast!”
Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #101 of 546 Hotels in Dubai
Certificate of Excellence
Palmerston North, New Zealand
Level 4 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great hotel, poold, beach and breakfast!”
Reviewed 21 June 2014

We stayed here while attending a conference, and to be honest would probably not choose to pay our own way... Having said that, we had an extremely comfortable visit; the room was large with views out to sea and had everything we needed, service was excellent and we loved the pools, beach and especially the amazing breakfasts where we could choose from any number of ethnic dishes. If you want, and can afford, luxury in Dubai and to be away from the city, then you can't go wrong with the Atlantis.

Room Tip: All rooms have views, either of the sea or back to the marina, so it depends on your preference.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LucybNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, 30 June 2014
Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

I am happy to read that your stay with us was a wonderful one and that you had enjoyable experience at pool, beach and restaurants.

We look forward to welcome you in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (3,702)
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London, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 June 2014

We stayed at atlantis on 15th May for four days we felt that we had died and gone to heaven this place and the staff were just A1 in every aspect they just could not be any better if they tried we booked to go back as soon as we got home we had the choice of booking other 5 star and a higher star but we r returning because this hotel really goes the extra mile to exceed all expectations thank you for making our anniversary special next year we renew our vows and will be going back to atlantis for our celebration we are already getting excited from check in to leaving the whole team were truly amazing oozing hospitality keep up your fabulous work, thank you to you all at Atlantis see you again in May Sharon and David Rawley

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rawleymazda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, 29 June 2014
Dear Guest,

Thank you very much for sharing your feedback on TripAdvisor.

It gives me much pleasure to read that we have exceeded your expectations. In addition, it is rewarding to learn that the services rendered by our colleagues had made your stay to be a memorable one and we will be sure to share your appreciation with our colleagues.

I am glad that you are planning to stay with us again and we look forward to welcome you back at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 June 2014

well i think The Atlantis doesn't need any reviews , who so ever comes , comes for an experience , which can be matched by none. being only 2 Atlantis in world , one here in dubai and one in Bahamas , so this one is more closer to home and approachable , stayed for only 1 night after 4 nights of stay in a different hotel.
as soon as you enter the The Palm area you start getting goose bumps , on your body looking at the heaven they have created in sea. the entry through a tunnel to the lobby everything leaves you awestruck.we took a palm view room which was on 9th floor , 1500 plus rooms , is no joke , and added benefit was entry to the water park and lost chambers , and bieng a skywards member gave free wifi access too.
all day were busy in water park , and i feel 1 night is no justification to experience this kind of luxury.
mini bar in the room was so programmed that as soon as you pick an item even by mistake , just to look it gets charged to your room, ordered some in room stuff , which was good value for money and tasty . had ordered breakfast also in room which was filling , big room , with big bathroom , balcony , would want to stay more if the stay is paid for .:).
regret not doing the helicopter tour which we found late , while checking out . i think though expensive but worth it.
the sheer size reminds of Venetian .
well atlantis you dnt need us to review but its an honor to write a review after a stay .

Room Tip: ask for palm islands view
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ahuja02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, 29 June 2014
Dear Guest,

Thank you for taking the time to share your experience at Atlantis The Palm.

I happy to read that you were able to enjoy the benefits of Emirates Skywards promotion and I am really glad that you had a wonderful stay with us.

I look forward to welcoming you back at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carnforth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2014

I don't usually do reviews, however this hotel & staff are exceptional. My son & I have just come back from a 5 night stay at the Atlantis & we we're treat like royalty from the minute we arrived. The staff are an absolute credit to this hotel, extremely hard working & just a pleasure, especially the staff in the Imperial club lounge in the East tower.
My only gripe was the other holiday makers, I think some of them left their manners at home along with their ability to take care of their children. I'm all for things being relaxed as you are on holiday but basic child care was at times non existent with children running into people & using the bedroom corridor like a runway at midnight despite at least 8 of the rooms all having their do not disturb signs lit! I saw the staff ignored & treat like dirt by some people, it was very uncomfortable to see, the staff are all so polite & willing to help with everything to make your holiday special they didn't deserve that kind of treatment.
This was our 2nd visit to the Atlantis & I would recommend it to everyone, the Imperial Club rooms are a must, just a great place with top notch staff :-)

Room Tip: Imperial Club is amazing, lovely rooms, fantastic lounge & staff.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lynn1615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, 29 June 2014
Dear Guest,

Thank you for taking the time to share your experience at Atlantis, The Palm.

I am very happy to read your positive feedback on your stay with us and that you enjoyed your Imperial Club benefits.

Thank you once again for your feedback and we hope that we will have the pleasure of welcoming you back at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 June 2014

My sister and I stayed at here for 10 days from beginning of June. The hotel is just amazing very grand everything you would expect. Rooms are clean and spacious, everyone is so polite always asking if you need anything. We were treated like princesses. I cannot fault them on anything. The waterpark was amazing the chambers is very cool. The restaurants are really good there is a variety of food for everyone. Breakfast I would say is majority of the same things every day however there is still a variety of things to eat so you would definitely not go hungry! We swam with the dolphins which was a lovely experience. There is wifi in all restaurants and pretty much everywhere else in the hotel.


Would definitely visit again! Dubai is a lovely place to go. Thanks Atlantis!!

Room Tip: All rooms have amazing views!
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Munuse S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, 29 June 2014
Dear Guest,

Thank you very much for your review on TripAdvisor.

It is extremely rewarding to read that you had a wonderful experience during your stay with us. Your kind words on our facilities, restaurants, cleanliness of our hotel room and the services rendered by our colleagues are highly appreciated.

Thank you for recommending us on TripAdvisor and we look forward to welcome you back at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level 5 Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 June 2014 via mobile

This hotel is 5 star, the service is impeccable everywhere you go. There is no shortage of staff. The rooms are spotless and very luxurious. We stayed here to go to the waterpark and the kids enjoyed that but I wouldn't stay here again. You are very isolated and therefore a prisoner in a way. 23 Dirham for a bottle of water (small) at the water park? Breakfast is 150 Dirham (50 aud per person) for buffet? It was hard to not spend too much there. You need to Monorail or taxi out of there and it is a long way from the malls, Khalifa Tower and the Burj hotel. I would stay in a less expensive hotel nearer to these places. Having said that though, the service from check in to leaving was amazing.

Stayed June 2014, travelled with family
Helpful?
Thank Monica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, 29 June 2014
Dear Guest,

Thank you for sharing your feedback on TripAdvisor.

I am grateful that you and your family had a wonderful stay with us.

I am honoured and delighted to read all your positive comments with regards to the cleanliness of our room, Aquaventure and services rendered by our colleagues. I will not miss to share your positive comments with the whole team to encourage them to continually exceed the expectations of our guests.

In regards to our pricing, we wish to assure you that we are on par with other 5 star properties in Dubai. Moreover, we do have various promotions all year round; more details are available on our website.

Thank you once again and we look forward to welcome you back at Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 June 2014 via mobile

20 out of 10 ....words cannot rate this resort enough, amazing location, architecture, rooms, fixture, fittings and staff....All make this pure unindulterated pleasure ....can't wait to return one day

Stayed April 2014, travelled as a couple
Helpful?
2 Thank SIMON H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, 29 June 2014
Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

I am grateful to read that you had a wonderful stay with us. I also appreciate your positive comments about the services rendered by our colleagues, resort facilities and hotel interior and exterior decor.

Thank you once again for your feedback and we hope to welcome you again in Atlantis, The Palm.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atlantis, The Palm

Property: Atlantis, The Palm
Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#30 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#64 Spa Hotel in Dubai
#93 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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