Firstly let me say that not everyone will agree with this review because I am sure that the majority of guests will find the hotel absolutely fantastic.
My wife & I have just returned from a 10 day holiday at the Atlantis, which we chose primarily because we got a terrific deal on a Palm View Deluxe room with free half board.
We almost always fly to Dubai on Emirates as the flights are invariably on time, comfortable & convenient, for us, from Manchester.
On arrival at Dubai I would seriously consider a visit to the Duty Free (nr the baggage carousels) to stock up on spirits if you enjoy a pre-dinner cocktail as the drinks at the Atlantis are VERY expensive, although if you are a Skywards member (Emirates airline loyalty card) you can register the card at the hotel and receive a 15% discount on all drinks & snacks etc. plus free Wi-Fi which normally costs a ridiculous £20 per day.
To give you an example of how expensive the Atlantis is, we ordered a carafe of house red wine at dinner which gave us one & a half glasses each and cost AED 150 ( £25). Far cheaper to buy a bottle of spirits & mixers at the airport & enjoy a couple of drinks on the room balcony.
A metered taxi - which you will find outside the arrivals hall - to the Atlantis will cost around AED90 ( £15) , but will be around AED70 (£12) on the return journey as there is a standing initial meter charge on all taxis departing from the airport.
We had heard some horror stories about long queues at the hotel check-in but we arrive around 10pm local time & it was quiet. However, we did have a delay at check-in (not the hotel's fault) as the travel agents had booked us in "room only" instead of "half board".
The hotel resolved this problem by quickly reserving us a table at dinner & then emailed the travel agent the following morning to sort things out.
The hotel is beautiful, the public rooms - particularly the lobby - is stunning and everywhere is spotlessly clean.
We were allocated a room on the 21st floor overlooking the Palm island and the Dubai Marina towers in the distance.
The room was quit large with a King bed, marble bathroom, separate toilet & shower and plenty of wardrobe space. There are also tea/coffee making facilities which are replenished daily. Beware of the fridge - if you touch anything in the minibar it will raise a charge on your room bill. However, there is a separate section of the fridge where you can store your own things.
The room itself was nice, with a decent sized balcony, but was a little dated and drab in comparison with the public rooms. We have stayed at the Grosvenor House , The Address Downtown & Al Qasr hotels in Dubai, all of which have rooms which are far more luxurious.
The big attraction at the Atlantis is the nautical theme, with huge aquarium walls throughout the hotel which are home to 65000 different species of fish. Adjoining the hotel is their own Water Park, with lazy river, water rapids, slides & kids water features.
However, the water park & hotel is also open to non-guests which means that the hotel is often very busy, particularly at weekends (Thurs & Fri in UAE). I cannot recommend this hotel if you want a relaxing holiday as there are lots of visitors milling around in the hotel, although they are not allowed in the hotel grounds and certain areas of the hotel itself. In addition the hotel is a popular venue for young families and the pool areas can be busy.
The hotel has a large number of restaurants - some of which are available to those guests on half board , which operates on a voucher system allocated on arrival.
We ate mainly in the Italian (Ronda Locatelli) & French (Le Brasserie) restaurants which have a set menu - choice of approx. 6 starters, mains & desserts - for half board guests. The food & service in these 2 restaurants was excellent.
We did also try the buffet restaurant (Kaleidoscope) one evening, but we were unimpressed by the quality of the food and the buffet resembled a bun fight with guests jostling for service.
There are 2 "fine quality" restaurants - Nobu & Ossiano - which are not included in the half board deal and we heard of guests paying in excess of £100 per head for a meal with wine.
We were staying at the hotel during Ramadan which meant that 2 or 3 of the poolside restaurants - which are normally available to half board guests for lunch - were temporarily closed. We did take lunch at the hotel a couple of time at the Fast Food restaurants (The Burger Joint & Asia Republic) which were ok.
The staff throughout the Atlantis are very friendly and eager to please. They are obviously well trained, efficient and naturally helpful.
It may seem a bit churlish to rate the hotel as average as the hotel is a lovely resort in its own right, but we found it far too busy for our own preference and it is also too remote from the rest of Dubai ( a taxi ride to reach any other attraction).
I am certain that families will find the Atlantis a fabulous hotel - and in some respects I would agree - but sadly it is just not right for us.
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Holiday Gems, TravelUp, Travelbag, Southall Travel, Odigeo, Expedia, Hotels.com, Ebookers, HotelQuickly, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai