Our experience of staying at the Atlantis was during Ramadan, therefore, not typical and not over crowded!
After having read some horror reviews on tripadvisor we were a little apprehensive. We needn't have worried - everything worked brilliantly for us! Check in was swift and efficient with our suitcases arriving in our room before us as we'd called in at the club lounge for drinks.
Clear information was given regarding opening times, meal vouchers etc at check in.
ALL staff we encountered were very polite, helpful and knowledgeable. Security was present in order to prevent day guests entering certain areas of the hotel - done in a discreet way and for the benefit of hotel guests.
Our room was spotless, large and well equipped. Bottled water in the room is complimentary - house keeping will provide as much as you need/want (small fridge in room). Plenty of toiletries provided and topped up daily also. Towels and bedding changed daily too. Nice little touches include slippers, bath robes, beach bag, fruit platter and chocolates.
The variety of food is endless! There is something for everyone, even the fussiest of eaters! You will not go hungry. You can expect a little queuing at times in the buffet restaurants but nothing major. Advisable to book if you don't want to queue!
We used the Imperial Club lounge for drinks and snacks. Alcohol was served between 8-10pm during Ramadan which suited us fine. Lovely cocktails, beers, wines and soft drinks served. We had particularly good service from NANDIKA (East tower) who remembered our drinks order and delivered prompt, friendly, discreet service. Thank you!
Taxi service to/from the airport is approx. 90 dirhams each way, takes approx. 30 mins.
We never had any problems at any time of the day getting a sunbed around the pool. Lots of shade and towels available too.
The waterpark is great fun, lots of rides, rivers, pools and sunbeds. We also done the Ray feeding - a brilliant experience with friendly staff.
The hotel is more a resort and it's busy. If you want small and select it's not for you. We had a fantastic stay and would love to go back. We would probably choose to visit during Ramadan again as we preferred it less busy. We enjoyed the location, the weather, the facilities, the food, the drinks, the service and the people :)
Our only 'negative' comment would be on the price of the drinks - expensive!
Enjoy your stay!
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai