Just back after 2 fantastic weeks at the Atlantis. We were initially worried after all the negative reviews. DO NOT be put off. Staff are so attentative, speak perfect English, and treat you with genuine affection, they were great with the kids, we have a 5 yr old and a 6month old. The rooms were exceptionally clean, spacious and were stocked with lots of water and fruit when we used them. We arrived at 9.00am and were checked in with no fuss, given check in was 2.00pm. We were asked where we would like to have our room and within 1hr a cot arrived for the baby. We were in the East Tower on the 6th floor overlooking the Aquarium, which is lit up at night, you can also see the waterpark. No excessive noise as previously stated. You can hear people in the corridors if they are loud think its the same in most hotels. It is a busy hotel - they were fully occupied when we where there. Given that there are 1,500 rooms the public areas do get busy- we felt it added to the atmosphere!! Friday and Saturday are their weekend so anticipate this. There was never any issue getting sunbeds whatever the day and the queues for the breakfast buffets were only after 9.30am and this was due to the fact that you are personally greeted and seated not that there are no tables. Kaleidoscope was great and we ate their most mornings however Saffron had more variety- chocolate fountain!! and Haribo sweets to name a few. Saffron was also next to Club Rush, the kids club, which offers free internet service 9.00-12.00. We cannot comment on all the services as we never got round to using them, like the executive lounge and the kids club however we met many people who felt the executive lounge saved them money on food and drink and that the services offered- free internet service all day was well worth it. The pools and beach were great. We set up base camp most days at the royal pool. Next to the royal pool are a trampoline and tabel tennis for the kids. You can also get henna tatoos and hair braiding if you like. We were met every morning by pool side staff ready to get our loungers and towels ready. Alex from Kenya was particularly welcoming every morning and knew our boys names after the first day, he was knowledgable about hotel facilities and knew occupancy , activites and most importantly the weather details. The way some guest spoke to the staff was a disgrace these people can't do enough for you and a simple please and thank you are common decency!! The royal pool does loose the sun after 3.30pm however a quick buggy ride or walk to the zero entry pool and you have the sun until 6.00pm. The pool side bar at the zero entry pool has a happy hour between 4-6pm on a bogof basis and at the royal pool happy hour is 6-8pm on a half price basis. Both pools have a guy handing out free ice-lollies aroune 1-2pm ish which is nice. The beach is not half as bad as made out. Its clean , plenty of loungers and as with the pools have plenty of lifeguards. Unlike the Jumeria beach there isn't as much current but it certainly isn't stagnant. There are however jellyfish- they are blue which don't sting you. Take this from my personal experiance. They look awesome however you will get a slight electric buzz if you touch the tenticles, I mentioned my experiance to the lifeguard and within 2 mins there were people in there removing them!! My son loved them and the lifeguard spent time speaking about them and let him toutch them - He loved it. What can I say about the water park. It's excellant as good as Wild Wadi. 2 rides that were new to us Torrent and rapids. Like a much better lazy river and the kids who are too small for the big rides, you have to be 1.2mt tall for them, can go on these. Great! Splashers area for the kids is good, plenty of lifeguards and beds. Best of all on a Thursday the waterpark is open until midnight. Can be riding all the slides in the dark. There are fireworks at 11.30pm, free dolphin show at 9.00pm and there is a night carnival atmosphere, jugglers , stalls and fire eaters! Great. Opens at 8.00pm and separate lane to get in for hotel guests. Only down side is the price. You expect this in a 5 star resort so budget for this. We ate in the Saffron buffet at night. It cost us £150 with non-alcoholic drinks ,(2 adults and 1 child) It was amazing and the variety was superb. The pool bars are cheaper and the portions are good. Remember taxis are cheap. There are 3 big malls which are a short drive away , for 30dirhams you can go to Ibn Bhatutamall which is split into different sections themed into continents. Mall of the Emirates, which has ski dubia, food court and various restaurants, including the Butchers shop bar and grill- it's fab good steak at decent prices. This also has magic planet for kids, theme park come amusements. And for 50 dirham Dubia mall, which is the biggest and quietist. This is beside the worlds tallest tower. Go to TGI Fridays and have a meal on the balcony. You get a fair meal, a view of the tallest tower and a view of great water display that plays ever 20 mins at night - its stunnning. It also has a Waitrose!! All the malls have a good food court, cheap prices and not just your basic fast food. Too sum up we all had a ball and are looking to book for next year. We also came back with money to spare!!!
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai