Facilities are great but the level of service is not 5-star worthy. The check-in takes a lot of time, breakfast is very limited and staff is working under a huge amount of pressure which is very clear to see since non of them are friendly or professional; during my entire stay -none of the staff members was able to hold the door for me when I was walking around with my plate; none of them greeted me when I walked out of the hotel;...
The imperial upgrade is not recommended since the snacks and drinks are comparable with a drive-in restaurant. Unfortunately the Nabu restaurant was also a huge disappointment; ridiculously high prizes for a low quality sushi restaurant!
I highly advise people to book a smaller hotel since this machine feels not like you are in Dubai. More
- Free Wifi
- Free Parking