When we arrived at 8PM, the Manager said they were giving us an complimentary upgrade!!! When we got to the 6th floor the staff who brought our luggage saw that the room was not serviced all day. So we waited till we got another room on the 4th floor. It turned out the tub would not drain. Had to wait till the next day to get it fixed. On the credit side the room suite was large with a good mattress in the bed room, a well equipped kitchen, a large living room, two TVs. A very effective AC. We found that the microwave was not working and when I complained the attendant came and found that the circuit breaker was tripped but quietly untripped it and maintained that it works well and that we did not know how to turn it on !!! On the last day we came back in the evening after a full day's outing and found our suite was not cleaned. When I complained the housekeeping came and made the excuse that they did not clean it since the room was locked and the door chain was on!!! When I asked him how can I put the chain when I was out the whole day he of course had no answer to an obvious excuse.
When we went to check out of the hotel the manager verbally told me that since my bill was prepaid through Expedia, it was clear and that I owed nothing. When I asked for a documentation showing that the balance was zero, he refused to give it in writing. He maintained that it would expose the discounted rate that Expedia paid the hotel and he was not allowed to do that. Big argument till he finally wrote a generic statement on a piece of paper that I owed them nothing. This is the first time I experienced such an unprofessional way of billing where they couldn't show the balance at check out. I just wanted to protect my self with late charges on my credit card, verbal assurances notwithstanding. Never hurts to be too careful.
Unrelated to the hotel but here is an interesting observation and maybe useful to a future traveler. The taxi from the airport to the hotel was 90 dirhams, It was a taxi reserved for ladies with a woman cab driver. I suppose its considered safe for women traveling alone or who are uncomfortable with a male cab driver. However going back from the hotel to the airport was only 60 dirhams. Now how did that happen? Do the taxis reserved for ladies charge a 50% premium?
- Official Description (provided by the hotel):
- Star Metro Al Barsha is a sparking new hotel apartment that brings a new dimension to the concept of hospitality. Designed especially around business life styles. 24 hrs in room dining, spacious apartments, fully equipped kitchenette, 24hrs in room entertainment (LCD TV), business centre, boardroom, high speed internet, in room safety box, covered parking, 24hrs lobby cafe, gymnasium, sauna, steam bath, housekeeping & laundry services, complimentary shuttle to beach and Mall of the Emirates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with LoveHolidays, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Star Metro Al Barsha reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Star Metro Al Barsha Hotel Dubai