I have been a regular visitor to this hotel whenever I visit Dubai. However, during my recent visit last week I was shocked to find a complete turnaround. The people at the reception are very rude. Earlier the bell boy used to carry your luggage to the room. Now one has to carry one's own luggage apart from locating the room. The rooms are not clean and the TV is not functioning. The water from the shower is just a few drops. The hotel has completely turned around in being one specializing for African visitors. I happened to walk into the hotel late at night and the reception area was like a scene from a football match which had just ended. There were various people rushing around the area shouting at each other. It took me some time to reach the reception to collect my room key. Although the hotel is located in a prominent area within walking distance to the train, taxi and other commercial areas, yet, it has ruined it's reputation by the service which is been provided.
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