A very unique experience for me and family. Throughout our stay, the hotel and apartment was kept exceptionally clean and pleasant. Our stay spanned a period of almost a week, but we were made to feel at home.
The management have succeeded in aligning their staff to the overall vision of the hotel chain; "The Art of Hospitality". Every single staff member, whether on day or night shift is full of smiles and would go the extra mile to make us feel welcomed.
Nevertheless, in the midst of our stay, we came across a difficult situation where we realised that the king bed provided was actually twins merged together. This almost spoiled our experience as we had a 3 year old daughter sleeping with us all the while and knowing that we had inconvenienced her by letting her to sleep in-between got us quite upset.
However, the front-office manager kindly explained the reason as the hotel was undergoing a project where all mattresses were being replaced, and offered to replace ours immediately along with providing an extra bed for the little one at no extra cost. His quick and effective action was key in bringing our satisfaction level back to its peak.
- Official Description (provided by the hotel):
- Facing the Dubai Creek & steps away from Deira City Centre, Flora Creek Deluxe Hotel offers luxury full service hotel operations and self catering facilities and is just 2km from Dubai Airport. These suites have separate living/dining areas as well as well-equipped kitchens,en-suite bathroom for each bedroom.Guests of the Flora Creek can enjoy the hotel's Serenity Spa & Wellness Centre,IDD facility and voice mail, high speed and wireless internet connectivity, in-room safety deposit box and satellite television as well as the on-site restaurant Olive Tree plus a coffee shop. Breakfast times are 7:00 to 11:00. ... more less
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