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Address Downtown
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Reviews (1,370)
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440 - 445 of 1,370 reviews
Reviewed 23 July 2014

This is our 4th stay at this hotel, and we never regret picking this over others.

Initially booked an Executive Suite, but due to some problems with the room, we got upgraded to the Spa Suite with the fountain view. The room was excellent, and the terrace was simply stunning - large and with the perfect view of Burj Khalifa, the lake, and Dubai Mall. The Jacuzzi was also enjoyed.

We opted for airport pickup and it was a seamless and comfortable experience. Check-in was quick, and the lounge was extremely beneficial. A special thanks to all the lounge staff, as well as the management.

Overall service was top-drawer, from the housekeeping to the restaurants and the pool staff. Their breakfast buffet is one of the best we have experienced.

Dubai Mall is only a 2 minute walk from the hotel lobby, and if you intend to make use of Dubai Mall and nearby attractions, then this is the hotel to stay at.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Service
Thank Sybaritus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline-Jane H, General Manager at Address Downtown, responded to this reviewResponded 27 July 2014

Dear Guest

Thank you very much indeed for your patronage; it is truly an honor for us to be your hotel of choice in Dubai.

We apologize for any inconvenience caused upon arrival however it is wonderful to learn that the team was able to address the situation in a professional and efficient manner. We were pleased to hear that you had a fabulous stay and thoroughly enjoyed our very special and unique Spa suite with the wonderful views of the Dancing Fountains and Burj Khalifa.

We look forward to welcoming you back again soon.

Kind regards,
Caroline-Jane Houston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

This is by far the best location in Dubai....! You can just hop into the Dubai Mall.
If you ever desired to stay in Burj Kalifa but couldn't then this is the place for you.
Infact you rather stay here and stare at the beauty of Burj Kalifa every moment.
Every day seeing the fountain show from top is amazing experience. The food was of the best standards and wide variety of cuisine. Even at the breakfast. Well kept and serviced rooms.
Metro can be a long walk.

Room Tip: Higher floors facing the fountain and Burj Kalifa
  • Stayed: May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank rahulshetty432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline-Jane H, General Manager at Address Downtown, responded to this reviewResponded 27 July 2014

Dear Guest

Thank you for reviewing and recommending the Address Downtown on trip advisor. It is wonderful to know that you thoroughly enjoyed our location and surroundings which along with our food offerings and beautiful guest rooms have made your stay with us a very special one.
We look very much forward to welcoming you back soon.

Kind regards,
Caroline-Jane Houston.

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Reviewed 21 July 2014

This is one of the best hotels I have stayed in. The rooms are very clean and comfortable the staff go out of their way to make your stay enjoyable. It is in the best location right next to the Dubai Mall opposite The Burj Khalifa. We had a room overlooking the fountains. It was just beautiful sitting on the balcony to watch the fountains show. The breakfast is the best breakfast I have encountered anywhere in the world. So much variety. We have stayed there twice and will always return to this hotel when we are in Dubai.

Room Tip: Choose a room with a fountains view.
  • Stayed: August 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Sue2135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline-Jane H, General Manager at Address Downtown, responded to this reviewResponded 27 July 2014

Dear Guest

Thank you for your continuous support – it is our great pleasure to welcome you back time and again.

We were delighted to read that you had a wonderful time watching the beautiful fountain show from your balcony and that the team went out of their way to ensure you had the most enjoyable stay at The Address Downtown. We would also like to thank you for recognizing our sumptuous breakfast as the best in the world!

We look very much forward to welcoming you back again soon.
Kind regards,
Caroline-Jane Houston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

Enjoyed my weeks stay at the Address Downtown Dubai on our way home from Mauritius.
My only complaint was children left unattended by parents resulting in children running the corridors late at night using it as their playground.
I enjoyed the view of the dancing fountains something I would return for the accommodation was excellent.
The price of drinks in the hotels are way over the top we all expect to pay a premium for drinks in top hotels but the prices in Dubai are in danger of putting guests off from stopping in Dubai,I'm a non drinker and had been told about the high prices but was really shocked to discover a cheap bottle of rose wine would cost £79.00 in the hotel.
If Dubai is where your heading then the Address Downtown is a lovely location and well worth considering.

Room Tip: Ask not to be put on the same floor as children
  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Ele100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline-Jane H, General Manager at Address Downtown, responded to this reviewResponded 27 July 2014

Dear Guest

Thank you for your review following your stay at The Address Downtown. We were happy to read that you enjoyed your weeks stay with us however we have also noted areas for improvement that we will definitely address internally – thank you once again for sharing such invaluable feedback.

We hope to welcome you back in a near future.

Kind regards,
Caroline-Jane Houston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

I spent 3 nights at the hotel it was an amazing experience specially after the advise & support from one of the reception/ front desk the "Super Tushar" he gave a fabulous room with fountain view and many other insight services. Search for this guy.

Stayed: July 2014
3  Thank Ahmed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline-Jane H, General Manager at Address Downtown, responded to this reviewResponded 27 July 2014

Dear Guest

Thank you for your wonderful review on your recent stay at The Address Downtown Dubai. We are delighted to hear that you had an amazing experience and that Tushar was able to make your stay extra special.

We look forward to welcoming you back soon to The Address Downtown.

Kind regards,
Caroline-Jane Houston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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