I have booked to stay at This Hotel knowing that I have become a well loyal guest I was expecting to receive a different quality of service, and I was wrong!!
During the booking process I booked a room with Burj View. During the check-in process I told the reception that I would like to have Burj view as I am staying for 3 nights (with 1 Jr. Suite and 1 Room). I was assured by the reception that I would get that view. We went to our suite and I was shocked to receive a pool view with slight Burj and Fountain view!
After checking out and paying a hefty 4k USD we wanted to try different Hotel, on the second day I received an email from the Hotel stating late charges from the Mini Bar with the amount of ~ 100 USD.
The hotel could have dealt with it by two ways, The Hotel could have easily ignored the Mini Bar charges as it is nothing compared to the Overpriced stay. The second option is to contact me directly and verify if we have consumed items from the Mini Bar. But they chose to take “courtesy” to charge me!
Thank you The Address! You have given me 2 unforgettable stays. One was with The Address Dubai Mall – The BEST stay ever and the last was with The Address Downtown – The Worst Stay EVER!
Loyal guests need appreciation of their loyalty, something you haven’t learned yet. I will never visit this chain again…
- Official Description (provided by the hotel):
- Temporarily Closed. The Address Downtown Dubai is the first hotel project and flagship property of The Address Hotels + Resorts that has set international benchmarks with its excellent hospitality and service standards. We are delighted to let you know that preliminary work is already under way to reopen the hotel in record time and to restore the project to its glory using the best in design, quality and technology. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com and Southall Travel so you can book your The Address Downtown Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Address Downtown Dubai Hotel Dubai
- Address Downtown Burj Dubai
- Address Downtown Burj Hotel Dubai