Great hotel which misses the top rating because of too many little things.
We came to spent New Year’s Eve and booked 7 rooms facing burj Kalifa. Although we booked 2 months in advance we spent 1 hour waiting for the formalities to be done. Two of us were “upgraded” to a two room apartment which happened to be crapy, not facing the firework and barely maintained. After we complained they moved us back to the original rooms but not before January 1st.
Apart from that, the hotel is amazing, the service is really nice, the spa is really cool and the pool area is very pleasant. Too bad little details (which aren’t important but which are annoying when there are too many of them) prevent this hotel from reaching our top 10 list. I believe it lakes a true manager with some palace experience. The rooms are amazing but not perfectly serviced. Sometimes they do not renew the amenities, or forget to prepare the room for the night. We had a bulb broken for the entire 4 days. On the other hand it’s an elegant hotel without the (sometimes vulgar) crowd one may find in other Dubai hotels such as the Jumeirah.
One advice: be aware that the serviced apartments are under the Islamic law; no mini bar and alcohol through the room service!
- Official Description (provided by the hotel):
- Temporarily Closed. The Address Downtown Dubai is the first hotel project and flagship property of The Address Hotels + Resorts that has set international benchmarks with its excellent hospitality and service standards. We are delighted to let you know that preliminary work is already under way to reopen the hotel in record time and to restore the project to its glory using the best in design, quality and technology. ... more less
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- Also Known As:
- The Address Downtown Dubai Hotel Dubai
- Address Downtown Burj Dubai
- Address Downtown Burj Hotel Dubai