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“Positive feedback”

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Holiday Inn Express Dubai Jumeirah
Ranked #251 of 550 Hotels in Dubai
Frankfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Positive feedback”
Reviewed 16 February 2014

Hello,
we stayed at Holiday Inn Express Jumeirah for one week at the end of January 2014 and had a nice stay there. Our room was clean and comfortable. Breakfast buffet was very good as well, despite of the fact that there were not much variations. But this is not a five star hotel. We were allowed to park our rental car in the garage under the hotel. Staff was friendly. We had a room at the north side, which was very quiet.
All in all, it was a good mix of a budget hotel that was able to offer a good level of comfort.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chrislyb_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
New Delhi, India
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 February 2014

We visited Holiday Inn Express for 3 days of our stay for our anniversary and our awful experience began with the check in itself. We were made to wait for more than an hour by the lady at the front desk informing us that our room would be ready in 15 to 20 mins. She went off for lunch after this conversation and did not return for a very long time. In the meanwhile, we noted that all other guests who had arrived well after us had been checked in by the other staff at the front desk who had chosen to ignore us for all this while, even though we reminded him on more than two occasions that we were waiting to be checked in.

The housekeeping service was also quite sloppy and poor as we had to repeatedly had to ask for towels in our room - We called the housekeeping, went upto the front desk and then again called the front desk after a few hours of no response. In addition to this, on one of the days, the thank you cookies were thrown on the floor near the door as if it was meant to be eaten by animals!!

Also watch out for strange looking women in the hotel in the evening....I guess the lesser said is better...!!!

All in all ... terrible experience and extremely poor staff!!!

Stayed February 2014, travelled as a couple
Helpful?
2 Thank aamadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this review, 24 February 2014
Dear aamadan,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

We are pleased to see you spoke with our Customer Care department and they have been of assistacne.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dubai hotels

Vadodara, India
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 February 2014

It's a nice,clean hotel in prime area but on a silent road, rooms are good , breakfast is good,
Service is good
We are enjoying our holidays in this hotel,
The sea view.from the room is nice,
Ambience in lobby can be improved further.

Room Tip: Mention in your booking request, type of room you required
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ajittipnis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this review, 23 February 2014
Dear Ajittipnis,

Thank you for taking the time to provide feedback on your stay. We are truly pleased to see you enjoyed your time at the hotel. We are also glad to see the high scores for Cleanliness, Rooms, Service, and Sleep Quality. We hope to have the honor of having you as our guest again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambodia
Level 6 Contributor
181 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 7 February 2014 via mobile

Stayed at the holiday inn express (first time to stay at this IHG brand). Room was decent and clean. Bed comfy enough. Shower and toilet clean. In-room safe, water and tea/coffee making facilities. Good for an overnight transit stop.

A walk to shops and restaurants though and no bus stop or subway close by - and you have to take the taxi everywhere if you are on holiday.

Stayed February 2014, travelled on business
Helpful?
Thank edfaigmane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level 4 Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 February 2014

Good quality hotel, good size rooms. Good service from staff who were very attentive and did all they could to help. Breakfast was of a good standard and the staff were helpful.
Would stay there again. A nice hotel well placed for the beach and shopping centres at a readonable price.

Room Tip: An open area all round this hotel front rooms face the main road but noise is minimal
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this review, 6 February 2014
Dear Roger R,
Thank you for your kind feedback.
It was a real pleasure having you as our guest, delivering warm hospitality service to our guests is our main goal and it is truly rewarding for us to read that we have achieved it.
We sincerely hope that we will have the opportunity to welcome you back in the near future.

Regard's
Liz Muthui-Guest Relation's
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 30 January 2014

It was first experience in Holiday Inn Express in Dubai. For short stay it was good, well maintained. The only challenge I felt was Food Menu, Too limited options of Indian Food especially UAE is one of the largest Indian Travelers Destination.

The convenience shop in the lobby is bit expensive but I can understand why they charge extra.

Proximity to nearby malls is good.

Housekeeping, Reception and other staff are very friendly.

Overall a good stay for few nights if you are not too foodie.

Room Tip: Rooms Facing The Shore does not have any sea-view as it is a dockyard.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hemantjn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this review, 6 February 2014
Dear Hemantjn,

Thank you for choosing to stay with us, we are indeed grateful to receive your kind comments.
We have noted your comments about the variety of food as our guest’s feedback help us increase the quality of our service.
We look forward to welcoming you again at Holiday Inn Express, Jumeirah.

Regard's
Liz Muthui-Guest Relation's
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whanganui, New Zealand
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 January 2014

We arrived at the hotel very early - 8am after an overnight flight from New Zealand. Of course, our room wasn't ready but the staff offered tea or coffee from the breakfast area at no cost, and securely stored our luggage until the room was ready. We wandered down the road to the Public Beach and when we got back an hour later, we were able to get to our room.
The window overlooked the dry docks - but it was interesting looking out - and who spends 90% of their time looking out of a window anyway? We watched 400 - 500 workers leave the docks on bicycles one lunchtime. Goodness knows where they disappeared to!
The Security guard was terrific and managed to conjure taxis up out of thin air. The desk staff were obliging and friendly, and the dining room staff very competent.
We were only there two nights, and asked for an early breakfast as we had to be at the airport at 6am. Yoghurt, muesli bar, bread roll and a piece of fruit were supplied. More than sufficient! We did try the bar - not a warm, welcoming place. TV blaring some music that wasn't conducive to quiet conversation.
Air conditioning only turned down to 23*C but as the temperature outside was in the 30's, this was acceptable.
A good budget hotel

Room Tip: Ask for a room overlooking the docks. The layout of the hotel on the upper floors is quite odd and y...
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jo-Ella M, Guest Relations Manager at Holiday Inn Express Dubai Jumeirah, responded to this review, 6 February 2014
Dear Joy B,
Thank you for your feedback on your recent stay with Holiday Inn Express, Jumeirah. I was pleased to see that you were satisfied with many aspects of our hotel. The issue on the high volume of TV at the bar has been addressed and the required changes have been made.We look forward to welcoming you again on your next visit to Dubai .
Regard's
Liz Muthui-Guest Relation's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Dubai Jumeirah

Property: Holiday Inn Express Dubai Jumeirah
Address: Corner Of Jumeirah Road and 60 Road | Al Mina, Jumeirah, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #251 of 550 Hotels in Dubai
Price Range (Based on Average Rates): £
Hotel Class:2 star — Holiday Inn Express Dubai Jumeirah 2*
Number of rooms: 193
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Jumeirah. The Hotel is located in the fashionable Jumeirah area close to the major business district of Dubai, incorporating the Burj Dubai, Dubai International Financial Centre, Business Bay and Dubai World Trade Centre.The Hotel offers convenience for business and leisure travelers with easy access to the Dubai-Abu Dhabi highway (Sheikh Zayed Road) and being close Dubai Creek Dubai Museum and traditional spice and Gold Souks are easily accessible, Dubai Mall (the largest mall in the world), the Mall of the Emirates, the rapidly developing Dubai Marina and the Palm Jumeirah . Holiday Inn Express Jumeirah is in close proximity to the bus station that leads you directly to Dubai Gold Souk and Dubai Creek. Holiday Inn Express Jumeirah features 193 contemporary style bedrooms individually air conditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work station, mini fridge, safe box, satellite T.V. and underground car-park facilities. Holiday Inn Express Jumeirah is committed to offer guests the best product combining convenience of location with the quality and value for which Holiday Inn Express brand is famous for around the world. ... more   less 
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Also Known As:
Holiday Inn Express Dubai Jumeirah Hotel Dubai
Holiday Inn Dubai

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