Upon check in, there were 2 Filipinas at the Front Desk. I handed over my passport to the lady on my left (black jacket), and I told her I'm checking in. She just glanced at me and didnt say anything. She just looked at her colleague (wearing turquoise uniform). She didnt have the courtesy to tell me that her colleague beside her can assist me. I handed over my passport to the other Filipina who doesnt know how to smile, and took 25minutes to locate for my reservation and never apologized!! This Filipina is unfriendly, rude, grumpy and discriminating. I noticed that she only smiles to western guests and assists with their needs.
- poor quality of wifi connection. One Filipino guy (night shift) attended my call with regards to my complaint on the internet connection and never returned my call till I called him again. Seems that they know the problem with the wifi connection in the hotel and they never bother to help. I stayed for 7 days and was only able to connect on my 4th day with the assistance of their Indian IT staff who has been helpful.
- room wifi is chargeable. you need to stay in the lobby area to connect to a free wifi,
- i was charged a telephone call (Thank God its just AED 1 or 2). While I was away, someone from the housekeeping have used my telephone while they were cleaning my room
- poor quality of towels
- Official Description (provided by the hotel):
- Grand Midwest Express ideally located in Discovery Garden next to Ibn Battuta Mall off Sheikh Zayed Road.Strategically located near Dubai Marina, Business Park, Mall of the Emirates, Dubai Internet and Media City, Emirates Golf Club and Jabal Ali FZ, Greens and Spring. Grand Midwest Express(Deluxe Hotel Apartment)is Modern and beautifully furnished hotel, consist of studios and 1 bedroom units. ... more less
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