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“Poor customer service”

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Grand Midwest Express Hotel Apartments
Ranked #488 of 546 Hotels in Dubai
Doha
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Poor customer service”
Reviewed 13 July 2014

Upon check in, there were 2 Filipinas at the Front Desk. I handed over my passport to the lady on my left (black jacket), and I told her I'm checking in. She just glanced at me and didnt say anything. She just looked at her colleague (wearing turquoise uniform). She didnt have the courtesy to tell me that her colleague beside her can assist me. I handed over my passport to the other Filipina who doesnt know how to smile, and took 25minutes to locate for my reservation and never apologized!! This Filipina is unfriendly, rude, grumpy and discriminating. I noticed that she only smiles to western guests and assists with their needs.

- poor quality of wifi connection. One Filipino guy (night shift) attended my call with regards to my complaint on the internet connection and never returned my call till I called him again. Seems that they know the problem with the wifi connection in the hotel and they never bother to help. I stayed for 7 days and was only able to connect on my 4th day with the assistance of their Indian IT staff who has been helpful.
- room wifi is chargeable. you need to stay in the lobby area to connect to a free wifi,
- i was charged a telephone call (Thank God its just AED 1 or 2). While I was away, someone from the housekeeping have used my telephone while they were cleaning my room
- poor quality of towels

Room Tip: higher floor
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  • Stayed March 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Bratinella98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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136 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2014 via mobile

Worst hotel experience.. Unhelpful staff. Dirty rooms. A lot of insects. No water heaters. Appliances do not work such as water kettle and cable tv...
Staff doesn't care about your concerns. They say they will fix it the next day ... And they never do. So obviously it's an overpriced hotel

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mahmoud D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscat, Oman
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 25 May 2014

This was a good option to stay. Not a busy area with plenty of parking space available. Good food options with them and outside as well. But they collected the whole stay bill in advance as well as charged my card, which they refunded later after some 21 days (so the currency conversion charges where deducted from the card).

Hotel is setup in a new building and has apartments only (I believe), on reasonable good rates during off-peak season.

Room Tip: Whether you choose a single/double/tripple room or an apartment of any configration, they will re-ar...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sohail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 5 Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 May 2014

Given the hotel options in Dubai, I think this was a good option. The room was quite good. But the staff was not very responsive on a couple of occasions.
They had an additional charge of 20 AEDs per night after I made the booking online. Also, breakfast wasn't included in the booking done online.
In terms of location, its good. There are a few restaurants downstairs which makes it convenient in case you call it an early night.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siddy0208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014

i love that place as well as staff rooms are very nice clean and quit specially i need to thanks reception muhammed who help me a lot i forget my paid out 200 but he remind me thankx muhammed. i will come again

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2014

Stayed from 16th to 19th of April. Hotel is a walking distance to the ibnbatuta Mall. The rooms are not too bad for the price. However, the staff are extremely rude. Have no courtesy at all and very sarcastic. Their services are terrible and have a lot hiding charges. They blatantly lie on your face. Total unprofessional. Not wealth it if you are a dignified person. You'll be disappointed.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amange K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 April 2014

I stayed here for 12 nights. Its was a great price if you purchase online. The units have a small full use kitchen which is a huge bonus. There is no pool any extras but was very clean and a great staff. 5 minutes to Dubai Marina and a big mall. Great location if you have a car.

Room Tip: Ask to see a couple of rooms because they have several different type for the same price. I did and...
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DBGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Midwest Express Hotel Apartments

Property: Grand Midwest Express Hotel Apartments
Address: Discovery Garden | Off Sheikh Zayed road, Dubai 125616, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #488 of 546 Hotels in Dubai
Price Range (Based on Average Rates): £
Number of rooms: 169
Official Description (provided by the hotel):
Grand Midwest Express ideally located in Discovery Garden next to Ibn Battuta Mall off Sheikh Zayed Road.Strategically located near Dubai Marina, Business Park, Mall of the Emirates, Dubai Internet and Media City, Emirates Golf Club and Jabal Ali FZ, Greens and Spring. Grand Midwest Express(Deluxe Hotel Apartment)is Modern and beautifully furnished hotel, consist of studios and 1 bedroom units. ... more   less 
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