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“Very good ibis”

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Ibis Mall Of The Emirates
Ranked #156 of 550 Hotels in Dubai
Certificate of Excellence
Sheffield, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very good ibis”
Reviewed 13 June 2014

I have never paid as much to stay in an Ibis hotel before but the price comes with the country as most accommodation in Dubai is pricey. However, we were pleasantly surprised with the hotel and the service we received - a million times better than Ibis hotels in the UK. The rooms although basic have all the amenities you will need whilst been very clean. The location of the hotel is great-a five minute walk from the Mall of Emirates and near the metro station. I would recommend getting the monorail/train from the airport to this hotel as it was very cheap and comfortable. The taxis are also on meters and very good value for money so don't be afraid to take one to the marina etc (it cost approx £4-5 from the hotel to a Marina bar). The hotel has a pool shared with the Novotel next door - this is on a high floor, has comfortable seating areas and provides towels. There is free wifi in the lobby so this area gets a bit crowded at times.

Room Tip: If you require a double bed ensure you state this when booking as we had two singles put together
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1AnnaSam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, 20 June 2014
Dear 1AnnaSam4,

Thank you for taking the time to tell us about your experience at the Ibis Dubai Mall of Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us.

Would like to apologize for not having a double room for you at your time of arrival, please accept our sincere apology for the inconvenience caused. Due to a high number of guests who either departed late or amended their bookings, we are unable to offer you a double room at the time of your arrival.

Happy to read the service offered by the staff made your stay a memorable one. Will certainly share your feedback with all of them and they will be delighted to see that their hard work has been noticed.

Thank you again for sharing your experience, and we look forward to welcoming you back again for another pleasant stay.

Best Regards.

Laszlo Jaszberenyi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
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English first
Dubai, United Arab Emirates
Level 6 Contributor
331 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 13 June 2014

worst reception personnel! if you want to stay at the ibis choose the one near World Trader Center, they offer better service, they have hand towels, shower cap and the reception employees smile at you when you arrive at 23:00. Wouldnt recommend this branch however i have very good experience with other Ibis hotels in Dubai.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels

Helpful?
Thank Ramy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, 20 June 2014
Dear RamyB,

Thank you for taking the time to share your experience on Trip advisor and for choosing to stay at Ibis Mall of Emirates Dubai.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

I would like to assure you that we take pride in developing our Team through a dedicated Training team and academy, however your comments clearly highlight where we need to develop. The concern department Manager has been apprised of your comments and training will be given in an effort to avoid reoccurrence of similar situations for the future.

Your feedback is very much appreciated and will definitely continue to inspire us to improve the kind of service we are expected to deliver.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Laszlo Jaszberenyi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manama, Bahrain
Level 4 Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 11 June 2014

Stayed for 3 nights. The hotel does exactly as an IBIS does, it's clean, simple and does the job. If you're planning on staying in the hotel during the day then maybe it's not the best but certainly for a tourist who is basically just sleeping at night and is out in the city from morning until night the IBIS would be a good choice.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terryant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, 20 June 2014
Dear terryant,

Thank you for taking the time to share your experience on Trip advisor and for choosing to stay at Ibis Mall of Emirates Dubai.

We are pleased to read you had a wonderful experience and are glad you found the hotel clan and decent and the hotel location convenient.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards,

Laszlo Jaszberenyi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
2 reviews
Reviewed 1 June 2014

Just that the restaurant didn't serve enough of my choice, rest all very good overall!

But, I am surprised that the survey is forcing me to write minimum 200 characters, otherwise I was happy with the first sentence that I wrote at top.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Ibis Hotels

Helpful?
Thank dbdsood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, 6 June 2014
Dear dbdsood,

Thank you for taking the time to share your experience on Trip advisor and for choosing to stay at Ibis Mall of Emirates Dubai.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your highlighted points have been taken onboard as constructive suggestions to improve the kind of service we are expected to deliver.

Thank you again for sharing your experience, we hope to have the pleasure of welcoming you again soon for another pleasant.

Sincerely,

Laszlo Jaszberenyi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2014

A lovely hotel and excellent facilities. great ladies on front desk, some of the males were not so hot. Got back to hotel on last night dying for a shower after a very hot humid day and discovered we had no towels! phoned Housekeeping and waited and waited! Hung up and started again. This time call rerouted to front desk. A young man said he'd deal with it immediately. 30mins later had to do the same again as no sign of towels. This time I was quite brusque to same young man. Yes it was being dealt with immediately. Only had to wait another 20 mins to get towels, oh, that's 50mins altogether, not good. So an otherwise pleasand stay spoiled on last night.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Sttrabane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, 6 June 2014
Dear Sttrabane,

Thank you for taking the time to share your experience on Trip advisor and for choosing to stay at Ibis Mall of Emirates Dubai.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to assure you that we take pride in developing our Team through a dedicated Training team and academy, however your comments clearly highlight where we need to develop. The concern department Manager has been apprised of your comments and training will be given in an effort to avoid reoccurrence of similar situations for the future.

Your feedback is very much appreciated and will definitely continue to inspire us to improve the kind of service we are expected to deliver.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Laszlo Jaszberenyi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Mall Of The Emirates

Property: Ibis Mall Of The Emirates
Address: 2A St | Al Barsha, Dubai 283825, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #156 of 550 Hotels in Dubai
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Mall Of The Emirates 2*
Number of rooms: 204
Official Description (provided by the hotel):
Ibis Mall of The Emirates, located on Sheikh Zayed Road, is within walking distance to the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madninat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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