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“Great hotel at a great location”
Review of Ibis Al Barsha

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Ibis Al Barsha
Ranked #226 of 546 Hotels in Dubai
Glasgow, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel at a great location”
Reviewed 28 October 2013

stayed here for 2 nights and was checked in by a trainee called fatima. The service was excellent and very efficient. The room was spotless and modern quiet and air conditioned too. Located a ₤3 taxi ride from mall of the emirates and with a free shuttle to jumeira beach tge hotel is good value. Its right next to the metro too. Apart from the fact there is no pool the hotel is good value. Would stay here again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank be5078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo R, Manager at Ibis Al Barsha, responded to this review, 29 October 2013
Dear Guest,

We are glad that you had enjoyed your recent stay with us and that you found our service and facilities to your satisfaction.

We are pleased to know that you would consider staying again and look forward to welcoming you back soon.

Kind regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (148)
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English first
Dubai, United Arab Emirates
Level 5 Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 27 October 2013

I booked this hotel for a visiting friend in July 2012 for 4 nights
very nice hotel, they treated us well. My friend had a pleasant stay here and for 3 nights I stayed with him as well. They offered really good price but no internet in room
they also asked extra for the breakfast

the location is kind of near main road but 5 minutes from a metro station but to walk to it you have to walk on sandy area all the way. There is a cafe near it and a sheesha lounge

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Syed Azeem S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo R, Manager at Ibis Al Barsha, responded to this review, 29 October 2013
Dear Guest,

Thank you for your review of your recent stay at Ibis Al Barsha.

We are glad that you found our hotel to your satisfaction and look forward to the pleasure of welcoming you back soon.

Kind regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2013

This was second time in Dubai and both times I stayed in the ibis. My first experience was at the Deria city centre ibis that was fantastic. This ibis was not. The first room we were given smelled terrible like sewerage. The second room was smelled better but not much. Our phone didn't work, the hair drier didn't work and the bathroom was not clean with mould in the grout. The worst thing was we were woken up by house keeping at 8:30am on our holiday 8:30am. When we complained the manager Mohammed, proceed to justify the early morning knock at our door as we didn't have the do not disturb sign. This is first hotel in the world that you need to to put a do not disturb sign at 8:30 am it unheard of!!!! This was our last stop of 9 countries, we are well travelled people and have stayed in many hotels. When we complained not only were we spoken to condescendingly no apology only justification. Also Mohammad kept askin what do you want me to do!!!!! We asked for a complementary transfer to the airport that was denied. He didn't do anything to make the customer happy, nothing!!! Very poor customer service!!!! I will be complaining to ibis directly!! The sad thing is that I will never stay with ibis again after this experience. The location was ok and breakfast was nice. Very disappointed!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Worldtravel1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo R, Manager at Ibis Al Barsha, responded to this review, 29 October 2013
Dear Guest,

Thank you for your comments following your stay at Ibis Al Barsha.

We are most concern to hear of the series of issues you had encountered during your stay. We apologize for the inconvenience caused, especially of having woken you up at such an early hour.

Rest assured we are reviewing our cleaning procedures for the convenience of all our guests. We have also taken note of your comments on our customer service skills and have addressed this with our team members.

We thank you once again for sharing your concerns with us and hope to be able to serve you again in future.

Kind regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dubai hotels

Hong Kong, China
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 October 2013

At the end of the day, an ibis is an ibis. Some people screw their noses up at the hotels but you know what you are going to get. For value and price, this hotel is fine. It's clean and (most) of the staff are friendly. If you just want to use it as a base, it's great. 10 dirham cab ride to the Mall of the Emirates (about $3 AUD/USD). Breakfast buffet quite good although when I was there it was Eid, so very busy. If breakfast isn't included in your room rate, grab a snack at the cafe at the front of the hotel or the Eco friendly shop next door. Bed was very comfy, shower was great - fantastic pressure and room was really quiet. No complaints but only book a hotel like this if you're after a bed for the night, there's nothing to do at the hotel per se. Good for short stopover.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juliette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo R, Manager at Ibis Al Barsha, responded to this review, 29 October 2013
Dear Guest,

Thank you for your comments following your stay at Ibis Al Barsha.

We value your honest feedback and are glad that you had a comfortable stay with us.
Looking forward to the pleasure of welcoming you back again in the near future.

Kind regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 October 2013

Checking the previous comments, and the manager's promises: nothing has changed: Front desk staff is rude, not recognizing "the customer", unwilling to help, providing false informations, just because they don't have fun to help, the management is not present, is invisible.
"Fake cocktails" in the bar - mojito with unalcoholic rum- but charging 32 AED as per menu.
In the bathroom is stinky even after cleaning (drain smells), the water does not drain in the shower. Reported, but nothing happened.
Only positive is the free wifi,( althaugh is very slow), and the breakfast aside from the same choice every day. I'm still staying in the hotel, the management knows my room number - hopefully.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bodroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo R, Manager at Ibis Al Barsha, responded to this review, 29 October 2013
Dear Guest,

We are most concerned to hear of the issues that you had encountered during your stay at our hotel. The level of service as you have described are certainly not the standards that we are used to here at Ibis Al Barsha.

Having had the opportunity to meet you personally and discuss these points during your stay, we have taken necessary actions to address these issues where required.

We thank you for your comments and hope to see you again soon.

Kind regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2013

it was my first time to visit dubai, but i reach easily to the hotel as it has a good location in sheikh zaid road and near to mall of emirates, even it has a small rooms and toilet but it was very good and comfortable for me and my family also i like their 15 minutes services which gurantee that they'll never be late for your requests more that 15 Min.
also we met a friendly staff whom offer help once you asked for it.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Osama_Helaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo R, Manager at Ibis Al Barsha, responded to this review, 29 October 2013
Dear Guest,

We are glad that you found our hotel to be comfortable and convenient during your recent visit.

Rest assured we will share your comments with our team who have contributed towards your satisfaction.
We thank you for your kind feedback and look forward to seeing you again soon.

Kind regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Al Barsha

Property: Ibis Al Barsha
Address: Al Barsha Sheikh Zayed Rd, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#8 Best Value Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Al Barsha 3*
Number of rooms: 480
Official Description (provided by the hotel):
Ibis Al Barsha Hotel Dubai, conveniently located along Sheikh Zayed Road within the business, shopping and entertainment areas of Dubai's new city centre, minutes from Sharaf DG Metro Station and Mall of the Emirates. Easily accessible from Dubai International Airport, Dubai Media City, Dubai Internet City, Dubai Knowledge Village and the Jebel Ali Free Zone, the hotel has everything you need for a pleasant stay including Free WIFI in the entire property, vending machines on each floor, 4 Food & Beverage outlets and mini fridge in all rooms. We have recently added tea and coffee amenities in the comfort of your room. Ibis Al Barsha is an ideal choice for leisure and business travelers. ... more   less 
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Also Known As:
Ibis Al Barsha Hotel Dubai

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