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Lotus Downtown Metro Hotel Apartments
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Reviews (120)
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All reviewsal ghurair shopping mallfree airportconvenient locationapartment hotelone bedroom apartmentfront desk staffrooms are bigminute walkbreakfast buffetunionfurniturelaundrysofataxismr
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26 - 31 of 120 reviews
Reviewed 13 June 2014

The Hotel apartment is in good and central location to start a visit to various parts of the city. A taxi service at the door step of the hotel available but not with a normal metered cost ,it seems negotiable. I hate the daily confrontation at the door with so called taxi drivers who asks you ( pressure you) where to go . It is who suppose to ask them rather.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Chanyalew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this reviewResponded 2 November 2014

Dear Mr Chanyalew,

Thank you for sharing your comments. I am glad that you had a pleasant stay.
.
We have noted your positive feedback about our fantastic location.While I regret to know that you were extremely dissatisfied on Taxi services . (Meter Taxi)

My team and I take pride in helping our guests enjoy well deserved time off for relaxing and recharging.

We look forward to welcome you back in the very near future.

Thanks and Regards,
Malini Somaiah
Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

We arrived around midnight to discover we had been upgraded to a massive two bedroom apartment. Liked the decorative touches to reflect the location, but there were a couple of little glitches like lamp and phone in main bedroom not working. Very clean but rooms (especially carpet) a bit dated and would benefit from refreshing.

Even though we booked through hotel website months in advance, was never made aware before arriving that there was complimentary(?) airport pickup, which would have been useful as we missed the last metro and had to catch a taxi. Next day enquired of transport manager how to get to Wafi shopping centre by metro and was actively persuaded to take a 40 dirham hotel taxi ride as the metro went nowhere near it - then discovered Dubai Healthcare station was less than 5 mins walk away. Some reception staff also need refresher training in customer service but others were great.

Convenient location and generally nice property so would recommend and stay again myself, just persist and check again if you really want to go somewhere by metro rather than (especially hotel) taxi.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this reviewResponded 12 June 2014

Dear Ms Linda

Greetings from Lotus Downtown Metro Apartment Dubai!!
Thank you for taking your time to write a reply and for the observations.

We regret to learn that your experience at the hotel was not a memorable one . Our sincere
apologies for not having met your expectations.

We have taken note of all the issues put forward by you. your comments have been passed to the respective department for the necessary actions.


Once again apologies for the inconvenience caused to you during your stay at our hotel
.
We look forward to welcoming you back and assuring you of our best service at all times

Kind Regards,
Malini somaiah,
Front Office Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

This has to be one of the most dreadful hotel stays that I've ever experienced. We selected this hotel because of the proximity to the airport; next time I'll chance the traffic and stay downtown Dubai.

For starters, the hotel is in a dodgy area which can be very off putting for visitors. Secondly, the receptionists were rude and disrespectful, even the management. After being insulted by the staff, we entered a room that was filthy, it smelled of mildew and urine. We had to BUY washing detergent and cleaning supplies just to make the room tolerable for the night. We cleaned and washed the shower curtain because it hadn't be cleaned in years and smell the entire apartment. The floors and carpets were dirty.

It was a dreadful stay.

If you're wanting to stay near the airport, LOOK ELSEWHERE. You will be miserable here. It's filthy.

Room Tip: Try a different hotel
  • Stayed: March 2014, travelled with friends
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1  Thank ReginiaCordell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this reviewResponded 2 November 2014

Dear Dr Regina,

First and for most i would like to apologize for the inconvenience caused to you with regards to the Front Office and House keeping services.

It is only through candid, constructive feedback that we can strive to better our product and refine our services.

We have taken note of all the issues put forward by you your comments have been passed to the respective department for the necessary action.

Your valued comments will be discussed with our team members in order to come up with a permanent solution to those inconveniences for which we sincerely apologize.

Please be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated.

We are happy to note that our hotel rooms are refurbish and upgraded.

We look forward to be of continued service and hope to welcome you back in the very near future.


Yours sincerely,
Malini Somaiah
Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

I thank all those involved in this hotel, I've had a wonderful room hotel and all specifications
But the only disadvantage in online communication problems and frequent interruptions.

Special guest of the hotel
khaled bassam

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bassam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this reviewResponded 2 November 2014

Dear Mr Bassam,
Thank you for choosing to stay at the Lotus Downtown Metro Hotel Apartment and for taking the time to post a review here in TripAdvisor to share your positive and constructive feed back .
All the points you have mentioned have been noted and shared to all our colleagues here .
It is our pleasure that you found our services and facilities went above your expectation.

On another note please rest assured that your comments about Online communication and Frequent interruptions have been shared to all concerned for our further review and consideration
.
We look forward to welcome you back very soon.

Kind Regards,
Malini Somaiah.
Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Hotel require renovations to the Rooms and apartments. Air-conditioning is not working well. Furniture's are old and heavily used. Hotel photo on the web was very nice but truly we were surprised with Apartment state.
The hotel can great advantage of the location and provide better furniture's and air-conditioning.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Al Suhaibani H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this reviewResponded 6 June 2014

Dear Mr Al Suhaibani,

Thank you for sharing your review with the TripAdvisor Community.

We regret to learn that your experience at the hotel was not a memorable one . Our guest observations area paramount to us .

We thank you for all your comments and i would like to assure you that anything brought to our notice is treated with care and attention it deserves.

We hope to have the pleasure of welcoming you again in the future.

Kind Regards,
Malini Somaiah
Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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