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“Excellent Hotel at affordable price”
Review of City Seasons Hotel

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City Seasons Hotel
Ranked #211 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 26 December 2013

This is an excellent hotel. Very professionally managed. Housekeeping is outstanding and unintrusive. Great ambience and an ocean of calm in the middle of buzzling Dubai. Close to Airport and metro. Good value for money

Room Tip: Opt for a room above 6 th floor
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  • Stayed: December 2013, travelled on business
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Thank Swamy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 November 2013

Spent 1 night here as a stopover in Dubai organised through Emirates Airlines which also included transfers. Location isn't anything very scenic however it is only a 5-10 min drive to Airport and a few mins walk to the large Deira shopping mall & metro.
On a arrival the hotel looked very neat & tidy. We had organised for a 24 hour check-in through Emirates & we arrived at about 7.30am. The room was not ready but we only had to wait about 15mins which was fine.
The room was very large, modern & comfortable on the 5th floor. Free Wifi worked well & I also had swim up on the rooftop pool. Pity there was no views of Dubai to be had from up there. Breakfast was more than suitable & plentiful. I would stay here again if I wanted something nice not far from the airport.

  • Stayed: November 2013, travelled as a couple
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Thank ozpix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

Room: size and bed is good
Wifi: good and average speed
Food: don't think about it, it's better to fasten than eat there.
Staff: they need to improve their communication skills and don't chat with customer like investigation.

Stayed: October 2013, travelled as a couple
1  Thank Rami T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HameedALAWI, General Manager at City Seasons Hotel, responded to this reviewResponded 10 November 2013

Dear Guest,
Thank you for taking the time to review your stay at the hotel. We truly value the opinions of our customers and we apologize that we did not meet your full expectations.”
Glad to know that room & wifi were good. However, certainly will improve on staff communication & food.
Look forward to seeing you again & give us another opportunity to live up to our guest expectations.

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Reviewed 2 November 2013

We chose this hotel as the tariff was reasonable (compared to many others in Dubai). It was good that it was fairly close to the airport but on the downside, was a long way (through heavy traffic) to Dubai's attractions. However, there was a shopping plaza within walking distance with the usual shops & food court etc.
Dubai is a convenient rest stop between australia & Europe but we didnt find much of interest here. It's all artificial and pretty much a very big building site. Food at this hotel was pretty sub standard and made us realise how spoilt we are in Australia. This hotel allows a 24 hr book in which was great as we arrived very early in the morning and were able to occupy our room & leave early next morning.

Stayed: October 2013, travelled as a couple
Thank Ookie23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HameedALAWI, General Manager at City Seasons Hotel, responded to this reviewResponded 10 November 2013

Dear Guest,
Thank you very much for your review.
We strive to excel but in your case we failed in terms of food. We are improving our cuisine.
Also we glad you find our hotel services reasonable and look forward to seeing you in the near future.

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Reviewed 30 October 2013

We had to stay in Dubai for a stopover, we chose this hotel and it was a good decision. The room was spacious and clean. We were on the second floor so there was good wifi connection as well. There are no airport shuttles though so you will have to take a cab. To get from the airport to the hotel it's about $10. To go back to the airport is was very cheap--like $3. The airport is close to the mall- only a 5 minute walk..and the mall was very nice! The hairdryer did not work and I requested one, they came 45 minutes later--by then I was already asleep. I would come back here..but only if it was a stopover again.. probably are cooler places to stay in Dubai close to where everything is happening.

  • Stayed: October 2013, travelled as a couple
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4  Thank Sidra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HameedALAWI, General Manager at City Seasons Hotel, responded to this reviewResponded 10 November 2013

Dear Guest,
Appreciated your review and thank you very much.
We are glad that our services were up to the expectations...However, the hair dryer is replaced and we apologies for it.
Thank you & look forward for another opportunity to stay with us again.

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Reviewed 21 October 2013

Just returned home after 4 nights at this hotel, after all my years of travelling I have never given a hotel one star, but this one deserves it, arrived after a 7 hour flight to have our first nights sleep ruined by the family next door, after several complaints to reception and an assurance from them of a move to a quieter room for the remaimder of our stay we tried to get some sleep.

Arriving back at the hotel the following day it soon became apparent our room transfer had not taken place, we found the reception staff both rude and un apologetic to our d the reception staff rude and un helpfull with their only contribution was to tell us to go and look on the internet, the list of failings at this hotel are endless, and so to sum up do not waste your hard earned money at a hotel were you want to relax and have a good nights sleep, and were the staff do not care about their guests

Room Tip: Request a quiet room if possible
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  • Stayed: October 2013, travelled as a couple
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9  Thank victor3129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HameedALAWI, General Manager at City Seasons Hotel, responded to this reviewResponded 10 November 2013

Dear Guest,

Thank you for taking the time to provide us with your feedback regarding your recent stay at the City Seasons Hotel. I am sorry that your stay was a disappointment.

It is very unusual for these things to happen. The City Seasons Hotel is committed to being consistent in providing good service.

I am sorry that you were handled in an unprofessional manner. The promise of room change was not honored & the noise from the family next door.. my apologies. I will certainly raise these points with the respective departments.

Thank you once again for your feedback.

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Reviewed 13 October 2013

We stayed here as it was close to the airport, but after a day moved into a more luxurious hotel. The room/suite itself was good, but the wifi didn't stretch as far so had to keep going to the lobby for a connection.

The lunch buffet was decent, but the breakfast wasn't suited to our European/Australian palette and would have been better off waiting and eating elsewhere.

The staff were friendly - and think we'd stay again if on a stop over, as its close to the City Centre Shopping precinct.

Room Tip: Probably better to pick a room closer to the ground floor re wifi. We were on level 9.
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  • Stayed: October 2013, travelled as a couple
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    • Cleanliness
    • Service
Thank gerrycircus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HameedALAWI, General Manager at City Seasons Hotel, responded to this reviewResponded 10 November 2013

Dear Guest,

Thank you very much for your review & comments.

Apologies for your disappointment on the WIFI signal & the breakfast. I will certainly be taking these points seriously and upgrade them.

once again, thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about City Seasons Hotel

Address: Al Maktoum Rd | Airport Road, Dubai 182002, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #211 of 556 Hotels in Dubai
Price Range: £49 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Seasons Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
The City Seasons Hotel Dubai is a 4* deluxe hotel with 180 rooms, situated close to Deira City Centre Shopping and Entertainment Complex, minutes from the Dubai Metro, Dubai International Airport and the city’s main business and leisure centres. The City Seasons Hotel Dubai is situated close to Deira City Centre shopping mall and just minutes from the Dubai Metro, Dubai International Airport and the city's business and leisure districts. Dining and Entertainment With three great restaurants you don't need to venture far from the hotel for breakfast lunch or dinner. ... more   less 
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