We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Exellent” 5 of 5 bubbles
Review of Sofitel Dubai Jumeirah Beach

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Sofitel Dubai Jumeirah Beach
Ranked #55 of 545 Hotels in Dubai
Certificate of Excellence
Tehran, Iran
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Exellent”
5 of 5 bubbles Reviewed 19 February 2014

We are staying from 16th instant on, and I would like to state our VERY SPECIAL THANKS to Mohammad in the main reception for his understanding and helpfulness to accommodate us within only 2 hours in our room at 10.30 (after an overnight flight),
We enjoyed French Brasserie complimentary drinks before accommodation as well.
We had experienced Dubai with Luxury-hotels so far,but the most permissible point is the fact that this hotel is affordable with most satisfactory services and facilities,including but not limited to very well trained staff.
We are staying in a superior room, but we might try other types of the room ( deluxe ,club)which seem to be worth their prices.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Firouzeh2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 2 March 2014
Dear Guest:

Thank you very much for recommending us! We are excited to read your excellent feedback and your special thanks to our staff members, especially to Mohammad. We go to great lengths to ensure that we employ first and foremost people with great passion, friendliness and warmth. I am pleased that this was apparent to you. I will be sharing your nice comments with Mohammad and the team, as these serves as an encouragement and a reward for a ‘job well-done’. We do find that most of our guests staying in our suites really enjoy the added values of this room type. Please do visit us again to enjoy our hospitality and one of our added value room types, either club luxury room or one of our suites.

Sincerely,

Gabor Bors
Director of Operations
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

5,222 reviews from our community

Traveller rating
    3,474
    1,214
    355
    103
    76
See reviews for
902
2,548
301
560
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,069)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Athens, Greece
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 19 February 2014 via mobile

The room has not been prepared arriving there after 4 o. Clock in the afternoon the room was like we left ut in the morning. The rooms are ver noisy from the works around the different sites and the hotel has no beach access. The pool is ver small and with no view at all.

Stayed February 2014, travelled on business
Helpful?
5 Thank Dimitrios K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 2 March 2014
Dear Guest:

Thank you very much for taking the time to write your constructive feedback on Tripadvisor. We felt concerned to read about your rare uncomfortable experiences. Please accept our honest apologies. As I would like personally to follow up on these rare incidents please send me an email (customer.service@sofiteljbr.ae) so as to discuss further your unfortunate experiences. As far as the construction works are concerned, please kindly note that “The Beach” is now open with direct access from Sofitel Dubai Jumeirah Beach. We look forward to hearing from you soon and to welcoming you back.

Sincerely,

Gabor Bors
Director of Operations
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 19 February 2014

We had to wait to be checked-in and when we checked-in we were put in a dirty room. It took them 30 minutes to change the room. The service was slow but the hotel was beautiful. The concierge also recommended some poor choices in restaurants whilst there was excellent cuisines in the JBR Area.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Sofitel.com

Helpful?
1 Thank Farouk R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 2 March 2014
Dear Guest:

Thank you very much for taking the time to write your valuable review on Tripadvisor. Whilst we were happy to read that you found our hotel as beautiful, we felt concerned to read about your front office and concierge experiences. Please accept our sincere apologies for the inconvenience caused, rest assured that further emphasizes on training in the check in process will be given so as to avoid re-occurrence. I very much hope that we can yet encourage you to stay with us again and to better serve you in the future. I would be pleased to personally arrange your next accommodation needs.

Sincerely,

Gabor Bors
Director of Operations
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

If you are looking for the best views in JBR this hotel is definitely for you! I agree that there are nicer and flashier hotels in Dubai but nothing beats the sea view at Sofitel. I just hope the constructions is going to be over soon because back in December it was rather disturbing.

Room Tip: The higher the better and ask for a sea front room, you will not regret it
See more room tips
  • Stayed December 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lawyergirllondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 27 February 2014
Dear Guest:

Thank you for posting a review on Tripadvisor following your visit to Sofitel Dubai Jumeirah Beach. We were glad to read that you enjoyed your stay at our hotel and you really liked the sea view from your room. Please be informed that the constructions are finished in front of our hotel and “The Beach” project is offering even more choices of entertainment to our guests. It would be our pleasure to welcome you back to our hotel soon and let you discover the new surroundings.

Sincerely,

Gabor Bors
Director of Operations
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

Spent 2 days at Sofitel, Dubai. nice location in the Jumeriah beach. food, rooms and service was excellent. A place one can relax after a tiring travel. The overall ambiance of the hotel keeps you live.

  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rohan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 27 February 2014
Dear Guest:

Thank you for your comment and for rating us as “Good Hotel”. We appreciate your feedback and we are happy to know that you had such a wonderful time during your stay at Sofitel Dubai Jumeirah Beach. It was a pleasure to read that you enjoyed your room, our location, you had excellent food experiences and our team members provided excellent service to you. We do pride ourselves on our high level of service and we are very dedicated in making each and every guest stay as special as possible. I have passed your kind comments to all the team. We will be excited to welcome you back to Sofitel Dubai Jumeirah Beach soon.

Sincerely,

Gabor Bors
Director of Operations
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
140 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

The Sofitel is great. Staff are friendly and helpful. The bedrooms are good size, modern and clean. The pillows are amazing I need to buy one next time! The pool is good, but being in Dubai it is very hot once you get out so there wasn't much laying by the poolside. The hotel is bit of a walk from the beach. Plenty of dining options close by. The location is a bit of a distance from other things like The Palm, the old town, the Burj Al Arab, Burj Khalifa and shopping centers. Several shopping centers offer free shuttle buses (not Dubai Mall where the Burj Khalifa is. Luckily taxis and drivers are cheap.

Room Tip: It can be difficult to get out of the Marina because of road works so leave 10 minutes earlier.
See more room tips
  • Stayed July 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ant W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 1 March 2014
Dear Guest:

Thank you for taking the time to share your valuable review. We were excited to read that you found our hotel as “Fantastic” and your overall experience was great. I was very much pleased to read that you really enjoyed our service highlighting our staffs' professionalism and their passion to provide exceptional service. If you wish to nominate a team member who impressed you in particular, please write to me on customer.service@sofiteljbr.ae as this will help us in our staff recognition program. I have also noted your comments on how to get improved; thank you for bringing them to my attention. We do hope that we will have the pleasure of welcoming you back on a future visit.

Sincerely,

Gabor Bors
Director of Operations
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
115 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

We booked a Club Room which was very nice and well furnished. The staff are very friendly especially in the Club Lounge. The food and beverage offering in the lounge is quite good and they offer breakfast, lunch and dinner which consists of canapes, sushi and a couple of hot dishes.
My only complaint is the fact that a bottle of wine opened the evening before is used on the second night and I had to send it back as you could taste that the air had not been removed when it was resealed.
The location right on the beach is good but I must warn travellers that there is major construction going on at the moment right across from the hotel. This affects the direct access to the beach and although we did not hear the 24/7 construction noise from our high floor I'm not sure if the same could be said for the lower floors. They are building shops, and really making the beach front nice and contemporary so its not the case that they are building a high rise. Once finished it will be great to step out of the hotel and straight into the shops. The construction can also impact on the road in front of the hotel.
I would stay here again but would definitely book a club room.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank trekker065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 27 February 2014
Dear Guest:

Thank you for choosing Sofitel Dubai Jumeirah Beach for your visit to Dubai. It was wonderful that you enjoyed your exclusive Club Millesime lounge access and all the privileges offered to our suite and club rooms staying guests. I was also very much pleased to read that you really enjoyed our service highlighting our staffs' professionalism and their passion to provide exceptional service. On behalf of the team, I would like to thank you for your nice comments. As far as the construction works are concerned, please kindly note that they have now been completed and the whole area is very much improved. Also, the easy access to the beach is back. Please do visit us again to enjoy our hospitality and the new setting in front of our hotel.

Sincerely,

Gabor Bors
Director of Operations
customer.service@sofiteljbr.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dubai hotels
The Marina
Hilton Dubai Jumeirah Beach
The Marina
JA Ocean View Hotel
JA Ocean View Hotel
#58 of 545 in Dubai
4.5 of 5 bubbles 4,120 reviews
Show Prices
Show Prices
Show Prices
The Marina
Hilton Dubai The Walk
Hilton Dubai The Walk
#102 of 545 in Dubai
4.5 of 5 bubbles 2,493 reviews
The Marina
Amwaj Rotana
Amwaj Rotana
#75 of 545 in Dubai
4.5 of 5 bubbles 2,111 reviews
The Marina
DoubleTree by Hilton Hotel Dubai - Jumeirah Beach
Show Prices
Show Prices
Show Prices

Been to Sofitel Dubai Jumeirah Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Dubai Jumeirah Beach

Property: Sofitel Dubai Jumeirah Beach
Address: Jumeirah Beach Residence | Al Sufouh Street, 69; Dubai Marina, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#45 Business Hotel in Dubai
#52 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Holiday Gems, TravelUp, Asiatravel.com Holdings, Hotels.com, ACCOR, Southall Travel, Travelbag and Odigeo so you can book your Sofitel Dubai Jumeirah Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing