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“Excellent Location and Service”

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Sofitel Dubai Jumeirah Beach
Ranked #58 of 540 Hotels in Dubai
Certificate of Excellence
Christchurch, New Zealand
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent Location and Service”
5 of 5 bubbles Reviewed 14 June 2014

Excellent Location, Close proximity to good restaurants, sea view from all rooms, From the moment we checked in til the tie we checked out everyone was incredible

In House eating was a little pricey, as with most hotel dining anywhere, the in-house convenience shop was also quite expensive, but was able to sort out a Prepay SIM and get it activated for me. Laundry was also expensive, and little to no other easy-to-find options around the Marina area, all places charge per garment rather than by weight, ended up hand washing most of that we needed and hanging on the deck to dry.

Concierge was outstanding, they assisted very quickly with things I had trouble booking myself, were able to organise and secure me the Rental Car I wanted (Luxury / Sports Car) and offered discounts on other trips / tours.

Beds were amazingly comfortable. Pool was actually cooled which was refreshing, compared to the ocean which was almost too warm to swim in.

I didn't find it til my last day, but across about 100m away towards the cinema is a convenience store on the side of one of the new buildings, prior to this I was walking to the supermarket which was further away.

Just a few negatives, none of which impacted my positive opinion of this hotel, but notable

Pool is actually quite small, and loungers were hard to come by during the afternoon, best swimming is in the evening with the sunset

Fair bit of construction happening at the back of the Hotel with the development of a Tram system, which will really improve public transport to the Marina Area, as the Metro station is about 10-15 mins walk. The double glazing helps most of the noise so not too bad. The beeping of machinery did become a little noisy if you spend a bit of time in your room, my advice is go out for the day!

I worked out they have a little over 400 rooms from floors 5 to 32, and only 4 guest elevators servicing the room levels, a ratio of about 100:1, This meant some times you could wait 4-5 mins for an elevator, particularly annoying when you just needed to pop back to your room from the pool.

For the last 3 nights of our stay we had a couple with a small baby next door, which would begin crying / screaming from about 5am and would wake us, so the rooms are not completely sound-proof, part of the reason may have been because the rooms had in-room door between them (stayed locked) but probably didn't insulate the sound as good as it could have. I didn't make an issue out of this because I don't feel comfortable making an issue out of such things, but it would have been nice if the Hotel had floors or rooms to allocate to young families to minimise noise disruption.

Room Tip: Towards the Front would minimise the construction noise from the rear
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jarrodh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 16 June 2014
Dear Guest,

Thank you for taking the time to share your experience with us here on Trip Advisor.
I am pleased to hear that overall your stay was a positive one and that you were able to make the most of our spectacular marina location. Thank you for your suggestions and for your kind words addressed to the concierge. We have passed on your comments to the whole team so that we can constantly improve upon the quality and service we provide.

I do hope we will have the pleasure of welcoming you back to Sofitel Dubai Jumeirah Beach in the not too distant future.

Sincerely,

Gabor Bors
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,084)
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Abu Dhabi, United Arab Emirates
Level Contributor
169 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 14 June 2014 via mobile

Hotel is on the walk of the JBR, with plenty of restaurants and nighlife available. Decor is somewhat dated ( in Dubai you age very quickly). Rooms are small but nicely appointed ( toilet area very small).
All in nonetheless an appealing option in the area

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Vigorish93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 16 June 2014
Dear Guest,

Thank you for taking the time to share your experience with us here on Trip Advisor.

I am pleased to hear that overall your stay was a positive one and that you were able to make the most of our spectacular marina location.

We are very much looking forward to welcoming you back in the near future.

Sincerely,

Gabor Bors
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
99 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 bubbles Reviewed 14 June 2014

Our third and last stay at the Sofitel JBR.

As stated by many others, the staff at the Sofitel make a big effort and it is a shame that the below average facilities of this hotel let them down.

We had a Club Suite booked direct on the Sofitel website. The rate was comparable for other lounge access / small suites in the area, so the Sofitel is competing with some very good hotels – and it is not really in the same league.

From the painfully slow lift service to the mouldy bathrooms and the shower that runs cold for 5 minutes before hot water arrives, this hotel seems to have been either built on the cheap, or has had insufficient reinvestment. Either way, the Sofitel JBR is in a city with a large number of accommodation options and needs to be better to justify the business.

The JBR area has exploded with development again in recent times and the area between the hotel and the beach is now a set of partially open, expensive shops and coffee spots. The development has added to the JBR road congestion, so getting a cab at night and getting in and out of the hotel can be a long and hot affair. On arrival we spent more time in the traffic jam on the beach road than getting out of Dubai airport (and that's another story).

The staff at the hotel are mostly young, very well trained and enthusiastic. The butler team, led by Walid made the lounge a great place for a drink and a bite to eat, although beware the free drinks are only available for a couple of hours in the late afternoon.

The pool area is one of the better in the JBR strip, with a great swim up bar. The small area available does mean that getting a sun lounge on the weekend is unlikely. The pool seemed to have a mix of families and young couples. Posers were, thankfully, mostly absent.

Food and beverage quality is ok – nothing to write home about. Prices are high although this is common across Dubai. A beer generally costs ~$10US so drink slowly. The breakfast buffet was cold and boring - again not good enough for the price.

The rooms are tired and the tiny toilet would challenge anyone without some gymnastic training. Unless you face the beach, the views tend to be of the tall buildings on either side. The JBR side view is spectacular with a great panorama of the Palm and the Atalantis.

In summary, this is a good hotel in a town of great hotels, so check the other options before you book.

Room Tip: Go high and beach side. Forget the rest, unless your budget is the only consideration.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yarro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 16 June 2014
Dear Guest,

Thank you for staying with us and for sharing your feedback.
I am pleased to hear that overall your stay was a positive one and that you were able to make the most of our spectacular location. It is lovely to hear that you had a very pleasant experience in the lounge and that Walid in particular was able to make you feel relaxed and appreciated. Thank you also for your suggestions. We have passed on your comments to the whole team so that we can constantly improve upon the quality and service we provide.

We are very much looking forward to welcoming you back in the near future.

Sincerely,

Gabor Bors
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

Stayed here with my friend for one week. Great location, great service and perfect food - breakfast are delicious, especially fresh juices. Highly recommended for couples. Personally I enjoyed area around the pool with great atmosphere and pool bar.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DPrague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 16 June 2014
Dear Guest,

Thank you very much for your compliments shared here on Tripadvisor.

I am delighted to read that you have truly enjoyed your recent stay at Sofitel Dubai Jumeirah Beach, especially the service extended by all our colleagues. Furthermore, I was delighted to learn that you have enjoyed our restaurants as well as our pool and the prime location of the hotel in the heart of new Dubai.

Thank you very much for all these kind words and we are very much looking forward to welcoming you back in the near future.

Sincerely,

Gabor Bors
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saudi Arabia
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 14 June 2014 via mobile

Our second time at the Sofitel jumeirah and may be our last for a while.

We had a club suite, which is always a bonus but this time there were a few things lacking. Breakfast was not good in the lounge. The hot food was cold and dry but the fruit was great. Coffee was also very good and the service was with a smile. The lounge is looking a little tired and in need of a revamp.

Our suite was lovely and a great size. However, don't bend over in the toilet, not enough room and the shower did not heat up enough. We had the water set as hit as it could go and it was only just warm. I know it's summer but you still need a warm shower. The bath mats too are looking worn.

There are so many places to stay at jumeirah now that I would shop around. Mind you the pool at the Sofitel was beautiful.

Again great staff just needs a bit of tender loving care.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Onthemove2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 16 June 2014
Dear Guest,

Thank you for taking the time to share your experience with us here on Trip Advisor.

I am very sorry to hear that your experience in the lounge did not live up to your expectations, or indeed the expectations that we set for ourselves. The service we provide for our guests is our number one priority and we always strive to exceed expectations. I am incredibly sorry that on this occasion you did not find the offer as excellent as before.This is very concerning to read, please rest assured that your feedback has been passed on to our Food and Beverage Director so that we can avoid this ever happening in the future.

I am pleased to hear that overall your stay was a positive one and that you were able to make the most of our spectacular marina location. It is lovely to hear that you had a very pleasant experience at the pool side and that the team was able to make you feel relaxed and appreciated. We have passed on your comments to the whole team so that we can constantly improve upon the quality and service we provide.

Looking forward to welcoming you back,

Sincerely,

Gabor Bors
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

Arrived about an hour earlier than their check-in time, and accepted their offer of upgrade for extra 300 dirham per night for a club room and immediate check-in. It was probably worth it as the usage of club room came in quite handy as I had a few visitors in the late afternoons. The club offers breakfast, but the guests can also use the main restaurant on the 3rd floor which had more buffet selections. In the other hotels where I used executive lounge or clubs, the club breakfast was better than their main restaurants, hence this was an exception.

The hotel was located by the beach (but no private beach), and we had the room with sea view plus Atlantis The Palm in the distance. Had one minor issue of having no cold water one morning but the engineer came immediately after a phone call to fix it. No other issues with the accommodation.

The hotel's infinity pool overlooking the beach was excellent, albeit small, and the water temperature was quite cool which suited me after a long hot day. The best time to use the pool was bit after sunset or around that time when all the guests either go out to night clubs or dinners in the JBR walk/beach, leaving the pool to its serenity.

By the way, the road works and constructions adjacent to the hotel blocked off one of the road and turned it into an one-way street, and not many taxi drivers (even the residents in Dubai) is aware of this. So catching a taxi at night times is a bit of hassle, but a short walk to Amwaj Rotana next block will show plenty of taxis.

Overall, great hotel at a great location.

Room Tip: club rooms or higher floor with sea view
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ed k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 16 June 2014
Dear Guest,

Thank you very much for staying with us and for taking the time to write such a nice feedback on Tripadvisor. We were happy to read that you enjoyed your big Club room on a high floor, with the beautiful sun set over the sea. Most of our guests feel amazed by the view and also by the service offered in the lounge on the 31st floor. Thank you for your suggestions, as well, they have been passed to the team in order to improve our offerings to our valued guests.

We are looking forward to welcoming you back soon and to let you enjoy the new settings inside and around Sofitel Dubai Jumeirah Beach hotel.

Kind regards,

Gabor Bors
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 June 2014 via mobile

Our 3rd stay at the Sofitel and nothing has changed. It is as fantastic as it was on our 1st visit. Economical, amazing variety at breakfast, breathtaking views and a fantastic location. We will be back. That says it all.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank TourDeAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 16 June 2014
Dear Guest,

Thank you very much for your compliments shared here on Tripadvisor and for your loyalty.

I am delighted to read that you have truly enjoyed again your stay at Sofitel Dubai Jumeirah Beach, especially the service extended by all our colleagues. It is a pleasure to learn that this outstanding service that is delivered to you on every stay makes your experience memorable and excellent.
Furthermore, I was delighted to learn that you have enjoyed our restaurants as well as the prime location of the hotel in the heart of new Dubai.

Thank you very much for all these kind words and we are very much looking forward to welcoming you back in the near future.

Sincerely,

Gabor Bors
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Dubai Jumeirah Beach

Property: Sofitel Dubai Jumeirah Beach
Address: Jumeirah Beach Residence | Al Sufouh Street, 69; Dubai Marina, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#45 Business Hotel in Dubai
#54 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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