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“Very good!”

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Sofitel Dubai Jumeirah Beach
Ranked #65 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 16 June 2014

The overall experience is very good! From the breakfast to the pool everything is managed to offer the best customer experience.
The employees are the best and with a high english level.
Enjoy the pool all day - shisha at nigh! The breakfast is very good.
Don't need to take pool or beach towels because the hotel provides it.

  • Stayed: June 2014, travelled as a couple
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2  Thank RuiakaBugie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you for posting a review on Tripadvisor following your stay at Sofitel Dubai Jumeirah Beach. It was a pleasure to read that you enjoyed our location next to the beach, the breakfast, our pool area and also that our attentive and friendly team members delivered exceptional service to you. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

We are looking forward to welcoming you back again.

Kind regards,

Gabor Bors
Director of Operations

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2,826 - 2,832 of 5,867 reviews

Reviewed 15 June 2014

I have stayed in hotels around the world and have to say, this is the best I have ever Stayed in.
Right from the moment you arrive, to the moment you check out, the hotel staff really make you feel welcome and relaxed.
But our special praise must go to the head waiter, Who I have unfortunately forgotten his name, So sorry, who was there for all our evening meals from June 3 to June 12, along with Nikko and Chandana, who remembered my favourite meal on my first day and had chef make it for me on our last night, along with a desert that had Bon Voyage Mr And Mrs Gary inscribed with chocolate, which brought a tear to my wife and I, as we did not want to leave.
So Gabor Bors, if you are reading this, please will you pass on our compliments.
We had room 1909, which was a Luxury room and had unspoilt views of the sea and Palm.
The room was spacious with a huge bed, writing desk and three telephones, great if you were having a dump, you can answer the phone without being inconvenienced, as there is one right next to the pan.
The room was always maintained to high level.
Agree with other reviewers about the construction going on at the back of the hotel, but Dubai is always expanding, so traffic is a problem if you are travelling by Taxi.
All in all, we cannot fault this hotel and like I said at the start of this review, "the best hotel I have stayed in around the world" and we are looking forward to staying there again next year
Now that sums it up in Ten words

Room Tip: Choose room 1909 if its available
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  • Stayed: June 2014, travelled as a couple
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3  Thank GarynIzanBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you for choosing Sofitel Dubai Jumeirah Beach for your recent visit to Dubai and for sharing your kind words on Tripadvisor.We felt excited to read that you had a memorable experience and we met your expectations. It was wonderful that you enjoyed every aspect of your stay from arrival until the farewell including our little surprises done from the heart. I am sharing your nice comments with our team members, as these serve as an encouragement and a reward for their dedicated service.
I sincerely hope that we shall have the pleasure of welcoming you back to Sofitel Dubai Jumeirah Beach soon.

Sincerely,

Gabor Bors
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

Stayed for one week in a club room. On arrival a little slow at reception and asked to wait in seating area until guests had checked out. After waiting a while I went back to reception and told them had booked a club room and to this their attitude changed and was then met by a personal butler who checked us in. The room was of good size with all the expected facilities. Cleanliness of the room was good and had a perfect sea view. The food and service in the club executive lounge was excellent and was open most of the day offering different foods. The swimming pool was very small and very difficult to get sun beds. Most times had to make do with chairs by the pool. There was no benefits in being club members by the pool and even had to pay for water and soft drinks unless returning to the executive lounge on the 31st floor. The location of the hotel is excellent with many restaurants and shops close by although continuous building works in the locality. Traffic was a nightmare and took one hour to travel the shortest of distances to shopping malls and bars. The staff were so friendly and helpful which was a big positive for the hotel. One recommendation would be to give additional service to club members by the pool and maybe even to have staff serving only club members and prioritising sun beds.

  • Stayed: June 2014, travelled with friends
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2  Thank Smoggy-boy1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you for staying with us and for sharing your feedback.
We were pleased to read that overall you enjoyed your stay, the room, the club lounge and the service provided by our dedicated ambassadors. We thank you as well for your suggestions which help us improve our offerings and future guests' wellbeing.

Please visit us again to further enjoy our hospitality and discover the new surroundings.

Sincerely,

Gabor Bors
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

We enjoyed our stay, the location was excellent to access the beach & local restaurants. The Beach (new shopping area on the beach front) is nearly finished & is straight across the road, it is full of new restaurants & shops. The lighting & set up will look amazing when it's finished.
We found all staff to be extremely helpful, especially the concierges who helped us hire a car for the day as well as organise an emergency lift to the airport when our booked ride didn't show - they go out of their way for you!
Breakfast was excellent, alot of choices & plenty of space.

  • Stayed: June 2014, travelled as a couple
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2  Thank Cheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 16 June 2014

Dear Guest,

Thank you very much for your compliments shared here on Tripadvisor.

I am delighted to read that you have truly enjoyed your recent stay at Sofitel Dubai Jumeirah Beach, especially the service extended by our concierge. It is a pleasure to learn that this outstanding service that is delivered to you on every stay makes your experience memorable and excellent.
Furthermore, I was delighted to learn that you have enjoyed our restaurants as well as the prime location of the hotel in the heart of new Dubai.

Thank you very much for all these kind words and we are very much looking forward to welcoming you back in the near future.

Kind regards,

Gabor Bors
Director of Operations

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Reviewed 15 June 2014

My wife and I are mature five star travellers.We have stayed at Dubai on five occasions for a few days on the way to Europe from Australia.previously we had stayed at the One and Only but feel it is too expensive compared with other top hotels.
Our travel agent got us a good rate at the Sofitel.
Being an Accor plus membetaking for four nights we were upgraded.
Check in excellent.Room Excellent.dining room particularly breakfast excellent service excellent.
Only downsides were the pool which is far two small for a hotel with about three hundred rooms and the ongoing construction next to and north of the hotel.Would we stay at Jumeirah Beach again? No next time we will stay at a five star in or next to one of the malls for a change.
Remember few people lie on the beach in Dubai as it is too hot.This heat requires people to stay in air con or lie next to a pool.

Room Tip: Sea front lower floors
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  • Stayed: June 2014, travelled as a couple
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2  Thank whalemush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 16 June 2014

Dear Guest,

Thank you very much for taking the time to write your feedback on Tripadvisor. We were happy to read that you enjoyed your room, the breakfast and our overall service. Most of our guests love the location with the newly opened “Beach” in front of us and the easy access to so many attractions.

Please visit us again, we are looking forward to creating more Magnifique memories for you.

Sincerely,

Gabor Bors
Director of Operations

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Reviewed 14 June 2014

Excellent Location, Close proximity to good restaurants, sea view from all rooms, From the moment we checked in til the tie we checked out everyone was incredible

In House eating was a little pricey, as with most hotel dining anywhere, the in-house convenience shop was also quite expensive, but was able to sort out a Prepay SIM and get it activated for me. Laundry was also expensive, and little to no other easy-to-find options around the Marina area, all places charge per garment rather than by weight, ended up hand washing most of that we needed and hanging on the deck to dry.

Concierge was outstanding, they assisted very quickly with things I had trouble booking myself, were able to organise and secure me the Rental Car I wanted (Luxury / Sports Car) and offered discounts on other trips / tours.

Beds were amazingly comfortable. Pool was actually cooled which was refreshing, compared to the ocean which was almost too warm to swim in.

I didn't find it til my last day, but across about 100m away towards the cinema is a convenience store on the side of one of the new buildings, prior to this I was walking to the supermarket which was further away.

Just a few negatives, none of which impacted my positive opinion of this hotel, but notable

Pool is actually quite small, and loungers were hard to come by during the afternoon, best swimming is in the evening with the sunset

Fair bit of construction happening at the back of the Hotel with the development of a Tram system, which will really improve public transport to the Marina Area, as the Metro station is about 10-15 mins walk. The double glazing helps most of the noise so not too bad. The beeping of machinery did become a little noisy if you spend a bit of time in your room, my advice is go out for the day!

I worked out they have a little over 400 rooms from floors 5 to 32, and only 4 guest elevators servicing the room levels, a ratio of about 100:1, This meant some times you could wait 4-5 mins for an elevator, particularly annoying when you just needed to pop back to your room from the pool.

For the last 3 nights of our stay we had a couple with a small baby next door, which would begin crying / screaming from about 5am and would wake us, so the rooms are not completely sound-proof, part of the reason may have been because the rooms had in-room door between them (stayed locked) but probably didn't insulate the sound as good as it could have. I didn't make an issue out of this because I don't feel comfortable making an issue out of such things, but it would have been nice if the Hotel had floors or rooms to allocate to young families to minimise noise disruption.

Room Tip: Towards the Front would minimise the construction noise from the rear
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  • Stayed: June 2014, travelled as a couple
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3  Thank jarrodh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 16 June 2014

Dear Guest,

Thank you for taking the time to share your experience with us here on Trip Advisor.
I am pleased to hear that overall your stay was a positive one and that you were able to make the most of our spectacular marina location. Thank you for your suggestions and for your kind words addressed to the concierge. We have passed on your comments to the whole team so that we can constantly improve upon the quality and service we provide.

I do hope we will have the pleasure of welcoming you back to Sofitel Dubai Jumeirah Beach in the not too distant future.

Sincerely,

Gabor Bors
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

Hotel is on the walk of the JBR, with plenty of restaurants and nighlife available. Decor is somewhat dated ( in Dubai you age very quickly). Rooms are small but nicely appointed ( toilet area very small).
All in nonetheless an appealing option in the area

Stayed: June 2014, travelled as a couple
2  Thank Vigorish93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 16 June 2014

Dear Guest,

Thank you for taking the time to share your experience with us here on Trip Advisor.

I am pleased to hear that overall your stay was a positive one and that you were able to make the most of our spectacular marina location.

We are very much looking forward to welcoming you back in the near future.

Sincerely,

Gabor Bors
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Dubai Jumeirah Beach

Address: The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#36 Family Hotel in Dubai
#45 Business Hotel in Dubai
#58 Luxury Hotel in Dubai
Price Range: £124 - £452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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