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Sofitel Dubai Jumeirah Beach
Ranked #64 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 13 July 2014

Excellent hotel with good staff, great location with lots of restaurants & cafés within easy reach. Very comfortable rooms with all the amenities. A fair distance from the airport so a good hotel for a multiple day stopover. Fabulous breakfast

Stayed: February 2014, travelled as a couple
1  Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 15 July 2014

Dear Guests,

We were delighted to receive your feedback and gave us great pleasure to read that we met and exceeded your expectations in services and facilities..

It is our hope that you will give us the opportunity to welcome you back and provide you with another memorable experience.

Sincerely,

Gabor Bors
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,743 - 2,749 of 5,806 reviews

Reviewed 13 July 2014

Excellent choice for our first visit to Dubai. Quite a long taxi ride from airport but had nice welcome from reception who allowed us to check in a little early. Great location on Jumeirah beach. Plenty of choice of nearby restaurants for breakfast and evening meals if you don't book for the hotel meals.
Room very comfortable and reasonably large with view of sea.
Beautiful infinity rooftop swimming pool. Fairly small area around it so limited loungers.
Overall highly recommended.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank LuggsUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for choosing Sofitel Dubai Jumeirah Beach for your first visit to Dubai.

It was a pleasure to read that our friendly staff, prime location of the hotel and a great view from your room added value to your choice and that relaxing by the pool contributed to an overall enjoyable stay.

We hope we will have the opportunity to welcome you back as our guest and provide you with another memorable experience.

Sincerely,

Gabor Bors

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

This hotel is magnificent in almost every aspect. The rooms are beautiful and well kept (I've seen a few as I stayed here fir several months), particularly the bed. Service is flawless, especially in the AOC restaurant and almost too friendly at the reception. Facilities (pool, beach service and gym) is wonderful. Breakfast selection is great, too although a bit healthier selection (more vegetables, sugar-free options) could improve the experiene. Overall, very very good.

Stayed: July 2014
1  Thank Georg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 14 July 2014

Dear Guest,

It is a great pleasure to know that we provided you with service and facilities that left such wonderful impressions.

Thank you for appreciating the efforts of our team who strive continuously to provide the high levels of standards the brands in known for.

We shall look forward to your next visit and hope it will be as enjoyable as this one.

Sincerely,

Gabor Bors
Director of operations

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Reviewed 11 July 2014 via mobile

We had Suhour at the tent next to the poolside and received gracious and polite service all round even though we had many requests. The team was accommodating and remained professional throughout, finding the best ways to keep us comfortable. Food was delicious especially the Arabic Mixed Grill.

Stayed: July 2014
1  Thank JasmineArika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for writing to us to let us know that you had a memorable Suhour by our poolside and that our team provided a consistent service of personal care and professional attention to your needs. I will pass on your compliments to our chefs who will be delighted to hear that you found the food delicious.

We hope to have the opportunity to have you back soon.

Sincerely,

Gabor Bors
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

Arrived at the Sofitel around 5.30am & Fahim Ghouri was so helpful a room was available with balcony facing the beach can't thank him enough the service spot on. The area where hotel is situated best place in the evening you walk down the promenade many restaurants to choose from & some shopping as well. Saad concierge was very helpful as he helped us choose a tour for each day we were there , four days ,at check out Nazari & Tarek were very professional. We also conversed on how wonderful a stay we had I would also thank staff in the breakfast & dining areas. Overall will go back the months of Feb,March & April they said much cooler .
Many thanks

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 12 July 2014

Dear Guest,

Thank you for rewarding us with your comments of appreciation for having a wonderful experience as our guests. Providing you with a memorable stay from the start to the end is what we focus on.

I will pass on your kind words to all concerned and will ensure that all my colleagues that you mentioned by name who particularly impressed you with their exceptional service will be recognized.

Should your travels bring you again to Dubai, we will be delighted to welcome you back.

Sincerely,

Gabor Bors
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

I stayed in this hotel for 10 days in January/February but have only just found the the time to write a review. I'll deal with the criticism first.

On the whole my experience in speaking to or being dealt with by staff (with the exception of the staff working by the pool) was rather poor. They showed little spark and for the most part appeared bored and disinterested. A smile or two would have gone a long way. The hotel itself is a little austere with a defined business atmosphere.

At 3:30 am one morning I was woken up by 'security' on the room telephone who politely but robustly demanded that the woman who had just arrived at my room, should return to the lobby with her passport for identification purposes.

Having just woken up I was a little confused, but soon realised when they suggested that my 'lady visitor' needed to be scrutinised for security purposes.

It took some time for security to accept my protestation that I was actually in my room with my wife and that I had been asleep since about 10pm the previous evening.

It became clear to me that another guest had ordered some evening or morning entertainment and having been challenged by the hotel security just gave a throw away room number.

I appreciate that security were doing what they were paid to do, but a little thought, such as the use of the CCTV cameras should have been employed before ringing a room at that time of the morning.

I complained, and received a half hearted apology (I got the impression that this was a normal occurrence) and a bottle of wine. Neither of us drink wine.

Pool is very small and there are not enough sun beds.

On the plus side the food was excellent and the staff in the pool bar were really helpful, positive and polite.

Room service and the room service food was also great. I think overall this stay cost around GBP 4-5 K. Not worth the money. I return this month for two weeks and have elected to stay elsewhere.

  • Stayed: January 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Notyash2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 12 July 2014

Dear Guest,

Thank you for your very helpful feedback. We were sorry to read that in some parts your visit was not as anticipated.

Please accept our sincere apologies for your experience with our security team while they were performing their duties. Unintentionally they inconvenienced you and the incident is indeed regrettable. Please rest assured that the appropriate steps are taken to prevent an occurrence in the future.

On the other hand, we were glad to know that you found our food excellent and enjoyed the service and performance of our pool attendants.

We shall remain hopeful that in the future we will have another opportunity to welcome you back and serve you at the highest standards the brand is recognized for.

Sincerely,

Gabor Bors
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014 via mobile

Hotel lovely.. Breakfast brilliant .. Dinner nice .. Give it 92 out of 100 for food . Our waiter niko was the best .. Hotel staff brilliant. The reception and concierge were fantastic.. Room 1708 was fantastic. fabulous view .. Highly recommend

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank janice1234_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 10 July 2014

Dear Guest,

Your review is very much appreciated and I will share it with our team. It is most satisfying to read that you enjoyed your stay and left with happy memories.

We thank you for your words of praise and hope to welcome you back soon.

Sincerely,

Gabor Bors
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Dubai Jumeirah Beach

Address: The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#45 Business Hotel in Dubai
#57 Luxury Hotel in Dubai
Price Range: £126 - £454 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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