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“Excellent service at miles lounge”

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Sofitel Dubai Jumeirah Beach
Ranked #61 of 542 Hotels in Dubai
Certificate of Excellence
Harrogate, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent service at miles lounge”
Reviewed 30 August 2014

The room that we originally booked was small to call luxury on the other hand the views from balcony was spectacular. There were on going road works and took us nearly an hour to find the hotel due roads closure and horrendous traffic. We've asked for room upgrade with extra cost and access to miles lounge. Food is heavenly delicious accompanied by warm and friendly staffs especially at night time.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melai79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Dunedin, Otago, New Zealand
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 August 2014

My wife and I arrived after 17 hours in the air and the checkin was smooth and the staff obliging. It was about a 30 minute ride from the airport with some delays at the Hotel end as a result of the current metro extension, this caused some frustrations at peak times but the way things progress here it will be all finished in no time. We enjoyed the location as it was beside an excellent swimming beach with plenty of boardwalks and a buzzing nightlife. The infinity pool was lovely and refreshing. The range and quality of the breakfasts was also special .

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank MitTim2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 28 August 2014

On arrival, the staff at Sofitel were very welcoming and polite and took our suitcases from us. At check in we were given all the information regarding our stay at the Sofitel.

Rooms:
The rooms were exactly how they were described on the website. We stayed in the superior room which was the perfect size for 2 people sharing. The bed was super king which was amazing . The bathroom was big and very clean with a walk in shower and a bath tub. All of which lived up to our cleanliness standards. The only downfall to the rooms was the lighting. Even with the curtains, lights and lamps on the room was still pretty dark. Nonetheless the balcony view was breathtaking. We had a side sea view but were still very happy with this.

Staff:
The staff at sofitel were faultless. So polite, caring and were able to cater for our every need. Even if it was bringing us a bucket of ice at 2 am. The concierge department were able to help organise our exertions and suggest different activities. One of the activities that we did was the safari on the sand dunes.This was amazing and highly recommended; however not for children.

Food:
We had bed and breakfast which was perfect as we only needed to have dinner in the evening where we could explore different places in the local area. The choices are endless for breakfast and will satisfy everyone.

Environment:
The environment around the sofitel hotel was beautiful.It took us less than 5 minutes to walk to the beach . There is a strip of restaurants/shops along the beach which were expensive but very good. Would definitely recommend 'La Postreria' which is a restaurant downstairs and then a shisha bar upstairs; both I would recommend.

The pool:
The infini pool at the hotel was lovely to swim in as the weather outside was above 40degrees. The view isn't great from the pool however the experience is great. The pool bar offers great cocktails and I would recommend the strawberry daiquri. We were given ice cold flannels whilst sitting beside the pool which was a lovely touch from Sofitel.

Our first trip to dubai was everything we hoped it would be. The country is beautiful and the people there are so happy and polite. We were only there for 4 nights but wished we were there for longer. We will miss it very much and will definitely be staying at Sofitel again next year!!!! As a last highlight of our stay, on the morning of my birthday I was brought a cake to my bedroom complimentary of the hotel which was a lovely start to my birthday!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 27 September 2014
Dear Guest,

Thank you so much for choosing the Sofitel Dubai Jumeirah Beach hotel for your stay in Dubai last month. I am so pleased to hear that we were able to offer you friendly and efficient service and an amazing experience. I appreciate your accolades to a few of our colleagues who were able to make your visit memorable and I will be sure to share your wonderful remarks with them.

I truly appreciate your recommendations and look forward to welcoming you back soon.

Regards,

Gabor Bors
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 August 2014 via mobile

We were so excited for this part of our holiday, but unfortunately we were very disappointed.
Check in took us an hour. After a very early get up and a lot of travelling, we really did not appreciate a further hour of waiting. Then we were informed we needed to pay 1000aed, we asked if we could pay by debit card, no only credit cards, we only had English money so had to leave the hotel to withdraw more. We did know we were going to have to pay this, so were taken back by it. The lady on the desk didn't explain the reasons for it well enough either. But turns out it was incase we used the mini bar or other facilities.
Finally checked in, rooms! After checking the website so many times prior with excitement, again disappointed. There was no bath tub like it is advertised, the room is actually quite small, the balcony was thilthy- dust all over the chairs and table. Saying this was a superior room we were quite shocked.
We paid for bed and breakfast, the breakfast buffet was really good and great selection and very tasty. However, saying that we had paid for two nights bed and breakfast, our pick up was in the early hours of the second night- no breakfast bag was offered to us or a drink while we were waiting. We also received part if the 1000aed back, but we were charged roughly 120 aed for 6 smaller than usual cans of pop. Approximately £3 each!
The pool area is very small and again quite misleading. There was no room for us to visit the pool, so made the trip across the road to the beach.
The highlight of our visit was The Cheesecake Factory restaurant across the road, definitely worth a visit. Great food and staff.
From our recent experience of Dubai, we have no intention of rushing back.

Stayed August 2014
Helpful?
3 Thank Kimberley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 29 August 2014
Dear Guest,

Thank you for staying with us and for sharing your comments on Tripadvisor.
We were pleased to read that you enjoyed the location of the hotel and also the great selection of our buffet breakfast. However, we were sad to learn that in spite of our efforts to maintain the high standards of quality service delivery, we could not meet your expectations. Please accept our sincere apologies. We still hope that you will give us another chance to change your opinion when visiting Dubai again.

Kind regards,

Gabor Bors
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
houston
Level Contributor
131 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 26 August 2014 via mobile

I was there for a whole week, the location is great right on the walk where there are many restaurants. However most of the restaurants are mediocre, even though they look great, no soul! The hotel is five star but does not give you the 5 star feeling. Lobby lighting is dark, gloomy and depressing. One day they did not make my room until 6:00 PM !? I like hotels with a welcoming lobby. I ate breakfast every day there. I would say ok nothing out this world, the service at breakfast was frustrating, I had to wait 10 minutes for coffee daily.
Dubai in August is hell, 108 degrees and 90% humidity. No relief even at night. I was on business. I would never go as a tourist during the summer!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hnasr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 27 August 2014
Dear Guest,

Thank you for staying with us during your business trip in Dubai.
We are happy to read that overall you had a pleasant stay and you enjoyed the location of our hotel.
Your constructive feedback will help us bring our services to even higher standards and make our guests' stay more memorable. Thank you for sharing it.

We are looking forward to welcoming you again also for your holidays in Dubai.

Kind regards,

Gabor Bors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2014

We stayed last year (2013) in September for two weeks, we arrived early hours of the morning and despite a problem with our booking (travel agents fault) the staff were accommodating and welcoming; reassuring us that the mix up would be cleared up in the morning; checked us into a room. Breakfasts were lovely with a fantastic range of choice; and we were able to find seats to relax by the pool or at least outside. The room was lovely, beds were very comfy and rooms were always thoroughly cleaned everyday. There was building work happening, but in all honesty this did not phase us too much; accessed the beach further down the walk and were able to explore the huge range of restaurants a long the walk, we were able to get in and around Dubai quite easily and happily using the metro; nearest station JLT (taxi from outside to the station 10 aed, or a 15 min walk) The staff were always friendly and welcoming and the atmosphere in the hotel is very relaxing; we enjoyed our time so much that we're coming back in Sept 2014, looking forward to accessing the beach nearer to the hotel and to see how the new shops/restaurants are opposite the hotel!

Room Tip: Front Sea View
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Nadia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 29 August 2014
Dear Guest,

We are delighted to read you enjoyed your stay at Sofitel Dubai Jumeirah Beach, all of our staff enjoy making our valued guests feel very special.
As you rightly pointed out, we are next to the Beach and the Marina and with easy access to most of the attractions providing a great location for anybody who likes to visit the major landmarks of Dubai.
Thank you for lovely feedback and we are looking forward to welcoming you back soon and let you discover the upgraded facilities within and around the hotel.

Kind regards,

Gabor Bors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2014

Me and my fiancé j.robson have just become engaged and we are celebrating in style! We absolutely can not wait to come to Sofitel hotel in dubai! The pictures look amazing and the location looks ideal for a short break in this bustling city. We are mostly looking forward to the views of the sea! And the high standard of customer service we have been reading about! The hotel looks very clean and welcoming which is all we can ask for. We hope the concierge can help us with the most important and breathtaking sights to see whilst we are there and it seems it's an ideal location so close to the palm! We will write another review once we have been but I can not hold back my excitement to go to Sofitel in November 2014!!!!!!!!

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J_w_robson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this review, 29 August 2014
Dear Guest,

Thank you for choosing Sofitel Dubai Jumeirah Beach for your next stay in Dubai and for your kind comments.
We would be more than pleased to do any arrangements for your visit and to create memorable moments for you. Please contact us directly should you have any special request.

We are looking forward to welcoming you!

Sincerely,

Gabor Bors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Dubai Jumeirah Beach

Property: Sofitel Dubai Jumeirah Beach
Address: Jumeirah Beach Residence | Al Sufouh Street, 69; Dubai Marina, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#45 Business Hotel in Dubai
#56 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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