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All reviews jumeirah beach side sea view beach mats luxury room pool area public beach swim up bar restaurants and shops junior suite sun loungers excellent hotel the club lounge during ramadan five star hotel special thanks long flight early check
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Reviewed 4 weeks ago via mobile

Checked into hotel after an early flight no breakfast offered, even though room booked for the day. Rooms are dated, pictures are misleading. Staff were unhelpful in remedying the problems. Overall not impressed!

Stayed: October 2018, travelled with friends
Thank 824arunr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 4 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 October 2018 via mobile

We book through Expedia, which by the way looks that is a lower tier type reservation for Sofitel!!! Even though, we are Expedia platinum an entitled to a Superior room were given an annex room with no toiletries.l, next day no one make the room and let day before check in Sofitel rejected any charged to my room. Despite entitled to 20% discount on F&B was not honored upon check in and only accepted after complaining!! Don’t stay here or better if you do it through Expedia be aware!!!!

Stayed: October 2018, travelled on business
2  Thank AS0C10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 4 weeks ago

Dear AS0C10,

Thank you for taking the time to review your stay. We were very unhappy to read of your disappointment and we apologize profusely for the inconveniences and miscommunication. I have already shared it with the team that is working on eliminating all the possibilities of these issues happening again.

Your feedback have kindly helped us to identify where further training and guidance are required. Please be assured that every guest is important to us and we realize that it is only through listening and encouraging such feedback that we can reach and maintain the excellent levels of service expected.

If you need any assistance in future, please do not hesitate to write to me on h6146-qm1@sofitel.com We do not want to lose guests and hope that you will give us a second chance to show you the improvements in our service standards.

Sincerely,
Santo Benidin
Guest Experience Team

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Reviewed 14 October 2018 via mobile

I stayed here for one night over the weekend . Very fast check in and checkout service, and the receptionist was very friendly and helpful. The room was clean and neat . However, i think the tv channel list need to be improved by adding more channels and easy filter to to search for the channels. The Swimming pool area is not my fav as the swimming pool is too small and was very crowded. Couldn’t relax outdoor because of that. Overall a nice hotel and in a very convenient location in the heart of JBR .

Stayed: October 2018, travelled with family
Thank 856mariama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 5 weeks ago

Dear Mariam A,

Thank you for sharing with us your memorable experience following your stay.

It is always a pleasure to receive positive and constructive feedback. I will pas on your comments to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

If there would be any further comments that could help us make your next experience a memorable one.

Once again, your valued patronage is very much appreciated and looking forward to be at your service again soon.

Sincerely,
Santo Benidin
Guest Experience Team

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Reviewed 14 October 2018 via mobile

We stayed in a luxury room with full sea view on the 17th floor.
Overall rating: 5/5
Sofitel Jumeirah is a fantastic hotel with very helpful staff.
Location: 5/5
The location is in walking distance to a large variety of restaurants and the beach. There are also some local supermarkets nearby, an ATM, currency exchange. The Marina is walking distance as is he tram to the nearest Metro. Taxis park nearby. It’s about half an hour to Dubai international airport by taxi (cost 85 AED) and 45 min by Metro and tram (cost 40 AED per person).
The room: 4/5
Unobstructed full view of the sea, Jumeriah beach, sky dive area and part view of Dubai’s skyline.
The bed and pillows were too soft I felt did not provide much back/neck support.
Wash room: 4/5
The toilet space was cramped. I had to side shuffle into the cubicle and had to sit upright. There was insufficient space to lean forward (I am an average sized person).
The bath tub, basin and shower were spacious.
Shampoo, conditioner, soap, shower gel, body lotion, towels and slippers were resupplied daily.
In-room entertainment: 5/5
Bose radio, Cable TV, Smart TV features (wifi connect phone/tablet to stream video), DVD player.
Room service: 5/5
Daily friendly room service.
Noise: 3/5
The nearest building works are about 2 blocks away and are not audible from Sofitel. Most nearby cafes and shops close by 1am. However, there is a cafe, I think called Smoky Beach, open until 5am daily on the part of the beach opposite the hotel and they play music loudly. The bass of the music is audible from the hotel room even with the balcony door shut and air con on. I used ear plugs to block the noise. It didn’t happen every night though.
Hotel staff are respectful of the do not disturb sign and room service will leave a note to let you know if they consequently couldn’t clean your room and how to reschedule their visit.
Gym: 5/5
Ample free weights, weight training machines and cardio machines. Free towels and water is provided.
Spa: 4/5
Small Small sauna and steam room. Only a handful of people can fit. However it was clean and well attended by staff. Free towel and water service. There is no hot tub or jacuzzi.
Pool: 8/10
It’s small (you can cross it in about 5 strokes) and not deep (feet can touch the bottom for most people) but has a good view of the sea. It is well attended by staff and you are provided with free towels.
Beach: 10/10
The hotel doesn’t have a private beach but is within 2 min walking distance from the public beach. You can hire a portable umbrella, towel and lounger with headrest from the hotel for 25 AED per day (return by 10pm) or hire a fixed larger umbrella and large fixed lounger from a beach attendant for 100 AED per day.
There are plenty of places on the beach to find a spot to make your own. You can swim fairly far out but watch out for jellyfish. I saw more than a few.

Stayed: October 2018, travelled as a couple
Thank Adventures_of_Omar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 14 October 2018

Dear Adventures_of_Omar,

We appreciate the time you took to post your superb review about your recent stay. We are very grateful that you found everything perfect and can only hope that we exceeded your expectations.

Our sincere thanks for your support and should your travel plans bring you back to Dubai, we will be pleased to welcome you again at Sofitel Jumeirah Beach.

Kind Regards,
Santo Shi Benidin
Guest Experience Team

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