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“Lovely New Hotel but still with teething problems and not for those looking for a pool holiday!”

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Sofitel Dubai Jumeirah Beach
Ranked #61 of 542 Hotels in Dubai
Certificate of Excellence
Surrey
Level Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Lovely New Hotel but still with teething problems and not for those looking for a pool holiday!”
Reviewed 22 September 2010

This hotel is still in the process of being built and is having regular teething problems. When I booked this middle of August, I was told the pool would be completed by end of August. It wasn't completed when I arrived middle-end of September. Considering the size of the hotel though, the pool and the lounge area would have been too small anyway.

The hotel is across the road from a beautiful quiet beach not far from the Palm. The hotel provided us with beach mats, towels and water. There were some waters sport activities going on a short walk away from the hotel too, for those feeling a bit more adventurous.

The hotel is also at the end of the JBR walk, there are lots of restaurants to eat in to suit every occasion and every budget. The marina is also a short walk away.

The hotel is lovely and spacious inside. The staff were incredibly friendly and helpful and the breakfast was nice and had lots of variety. There was also a choice of pork sausages and bacon!

This is a new hotel though and during our short stay we never actually managed to sleep through the night once. We were inundated with phone calls from reception every night and every silly hour of the morning. This turned out to be due to a phone issue where anyone on the 31st floor being called, transferred through to our room! This was then followed at 0230 on our last night by the hot water tank on the 32nd floor bursting and our floor being completed flooded with boiling hot water, followed by a 3 hour commotion as they tried to stop it and clean it all up as we were stuck in our rooms forming flood barriers out of towels and dressing gowns.

The hotel did an amazing job though, by lunch time the next day you wouldn't have known there had been that much of a flood.

Saying all this, it really wasn't all negatives - one day I expect I'll laugh at the lack of sleep! We had arrived for our anniversary and the hotel upgraded us to a better room, we had a beautiful view of the beach and the palm and we were given cake and fruit on arrival from the hotel too. The staff did everything they could to help us and remember small details to give you that personal feel to the hotel.

I would book this hotel again. It was in a lovely location and at the end of the busy JBR and was a nice quiet part of the beach resort, but close enough to walk to anywhere else you wanted to go to.

I would advise you if you are reading this and you are looking for a hotel with a lovely pool to sit around in the Dubai sunshine, then this is not the hotel for you. The pool and the pool area, although not open as of Sept 2010, were very small for the size of the hotel.

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank geekie_gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 September 2010

This five-star-hotel in one of the hottest places in the world has no working pool as it is currently being refurbished. This is clearly stated on the hotel’s own website. Expedia via which I booked my stay mentions it only in the small print. If you need a pool, which is mandatory for cooling down with temperatures of sometimes more than 40 degrees celsius, this is not for you. The pool is literally a construction site. If you don't care about a pool the place is excellent. The staff is very friendly and forthcoming, the hotel lobby and rooms are beautiful and the location is perfect if you want to be near the beach.
Pool is supposed to be up and running in mid-October. Until then I can't recommend it.

  • Stayed August 2010, travelled solo
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Helpful?
2 Thank upmarketfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport News, Virginia
1 review
Reviewed 19 September 2010

I can not say enough about Sofitel Jumeirah Beach. My husband works in Afghanistan and we met in Duba for vacation. He arrived much earlier than I and they let him check in early at no extra cost. They upgraded us to an ocean front view because I was disapointed that the pool was closed for renovation. I had the most amazing time at Sofitel. The bed was the most comfortable i have ever slept in. The service and staff were above and beyond any hotel I have ever stayed at. My flight back to the states did not leave until 10:30PM and they let me stay until 7:00PM at no extra charge. I can not think of anything negative to say about this wonderful place except the pool was closed but they more than made up for it with there impeccable staff and service. I cant wait to go back to Sofitel Jumeirah. The best vacation ever. Thanks Sofitel. ;-)

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank msirmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salisbury
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 September 2010

Great hotel, staff were fantastically helpful, very high quality. The three niggles were:
1. There were no sports channels on the TV, and although this may have been to encourage you to go to the excellent Irish Bar (The Hub), to watch the games, the bar was only open after 6:00 pm, and most events take place in the afternoon.
2. The swimming pool was not finished, and this was not made clear at the time of booking. There is a beach very close by, but it is not private and therefore no sun loungers.
3. No client feedback form, therefore the review on Tripadvisor.

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank Don_and_Avril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 July 2010

After reading few commets about this hotel, we were not sure, but we dicided to give it a go. And we do not regret. the hotel is new built and I obviosly the bad comments come from the fact, that it was not oficcialy opened yet.

By the time we got there averything was superb. Really modern and luxurious. Just the risght way to be for a sofitel hotel. We got a room with a double-view, We could see on one side the Atlantis and the Palm and on the other the Yacht Port.

The location is just great, it is a the beach, it is in a very in-area in dubai. I the evening it is like a car parade (similar to the Ocean Drive in Miami, just in an arabic style:). Lots of restaurant and pubs nearby. It is also a short taxi-drive to the main attractions, like the Palm, Burj al Arab or the Burj Khalifa.

I would highly recommend this hotel!

Stayed March 2010, travelled on business
Helpful?
Thank worldwideexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uden, The Netherlands
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 July 2010

We stayed in this hotel 2 nights. Upon booking I noticed that the hotel was not completely finished yet. Upon arrival there was construction in the main lobby but it was clearly hidden from the guests and there was no real work ongoing. In the room there was a small sign with apologies from the hotel manager for any inconvenience due to construction. However, during our 2 night stay we never experienced any construction inconvenience.

Hotel staff is extremely friendly.

The doormen took care of hour bags and during our stay always called for a taxi and were available for small chat (not like some other hotels we stayed in were hotel staff does not even notice you).

Front Desk greated us very friendly and since it was our honeymoon we were upgraded to a nicer room. When we arrived in the room we were pleasantly surprised with some room service fruit snacks and a birthday cake for my wife.

Since it was a short stay and we wanted to get the best out of it we used the concierge service a lot. They helped us with bookings, tips and many more.

Breakfast was amazing. I do not recall having had a breakfast better than in the Sofitel.

Overall the hotel has just opened a few months but the service is up to what it should be. If you forget the ocasional drilling and appreciate that everything in the hotel is new you will have a great stay.

  • Stayed June 2010, travelled as a couple
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Helpful?
Thank markellNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 July 2010

This is a very nice hotel and the best amenities.

Beautiful location ( Beach) with trusted & hospitable staff.

Cheers!!

  • Stayed October 2009, travelled on business
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Helpful?
1 Thank Jaisinghindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Dubai Jumeirah Beach

Property: Sofitel Dubai Jumeirah Beach
Address: Jumeirah Beach Residence | Al Sufouh Street, 69; Dubai Marina, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#45 Business Hotel in Dubai
#56 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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