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“Excellent service”

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Bonnington Jumeirah Lakes Towers
Ranked #93 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 30 May 2014

Stayed 2 nights and found staff extremely attentive and helpful - 5 star service without a doubt!

Breakfast was self-service, which we prefer, with a wide choice. Irish bar excellent for food with charming waiting staff.

Good location for Metro. Free shuttle bus to shopping malls.

All in all a good choice for a short stay but a long way from airport.

  • Stayed: February 2014, travelled as a couple
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Thank Stewart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bonningtontower, General Manager at Bonnington Jumeirah Lakes Towers, responded to this reviewResponded 8 June 2014

Dear Stewart H,

Many thanks for your review! It was good to see that you had an enjoyable stay at the Bonnington.

We hope to see you again soon when, perhaps, you will fly into the new Dubai World Central Airport, in which case you'll find us an easy 20 minutes drive away.

All the best,

Bruno Guilloux
General Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

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1,801 - 1,807 of 3,004 reviews

Reviewed 28 May 2014

I'm really glad we decided to stay here, because the price was so reasonable we upgraded to a suite which included daily breakfast and access to the Business lounge for early evening snacks and drinks.
My stay included a complimentary pick up from the airport so from the moment I left the airport my Bonnington experience began.
I had requested an early check in as my flight had come in early, the reception staff were very friendly and my room was ready.
I went to the hotels shisha lounge a few times, really good service, great experience and ambiance.

I would highly recommend this place, I used taxis to go everywhere and that is the only reason I say location isn't great on the basis that I couldn't be asked to walk to the metro station which about 15-20mins away.

  • Stayed: January 2014
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2  Thank iloveagoodholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bonningtontower, General Manager at Bonnington Jumeirah Lakes Towers, responded to this reviewResponded 8 June 2014

Dear iloveagoodholiday,

Many thanks for taking the time to review us! It was great to see that you enjoyed your stay with us from the first minute to the last!

We hope to see you again soon!

All the best,

Bruno Guilloux
General Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

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Reviewed 28 May 2014

From start to finish our experience of the hotel, it's staff and the service it offered were first class.
We opted for the Deluxe Club Guest room option, via booking.com....if you like breakfast, a drink or two, be it afternoon tea or a drink before you head out of an evening (or both) it also offers early check in at 8am and late checkout at 4pm. We would recomend this, it is well worth the extra you pay for the benefits.
This also includes a one way airport transfer, and as we were travelling with a friend i emailed the hotel direct to see if we could add them to the transfer, which they allowed us to do at a very reasonable price.
We arrived at the hotel at 6am, somewhat weary and were able to check in to our room immediately, which we were very grateful for.
Likewise, our check out time was 4pm and upon enquiring we were able to keep the room until 6pm, again we really appreciated this.
We found all the staff friendly, helpful and attentative, we were asked at least once a day "how we were, whether we needed anything extra and if we were enjoying our stay" etc etc etc. From our experience we felt that the staff really strive to ensure the guests are happy with everything, they are very "big" on customer service. To summarse, one was given plenty of opportunity to get any issues (if you have them) corrected with immedite effect
The Club lounge was very relaxing, tea and snacks and beverages & canapes from 6-8pm (plus alcohol) were included in our package. The chap who served us was fantastic...he knew what we would like from our first visit, offered us more without us having to ask and even ensured we were served before he closed the bar at 8pm. We are just sorry we never got his name to give him the special mention he deserves!
Our room was clean, spacious, well equiped, and very comfortable...in fact the bed was so comfortable if i could have got it home i would have!! Housekeeping requests for extra milk for drinks were answered immediately and with a smile. Room service was excellent, quick, reasonably priced and we found it to be very tasty.
As for breakfast which is served in the Cavendish restuarant....there was a fantastic choice of friut, cereals, juices, breads, hot and cold foods and the egg station was manned by a very happy chap. Everything one could ask for and all served freshly, along with a relaxed friendly atmosphere created by the staff.
The conceriege and customer services eagerly assisted us with booking tables at the Burj Kalifa and the printing out of our return flight boarding cards etc etc.
The locaton of the hotel is as good as anywhere in Dubai as Taxis are readily available from outside the hotel and are very cheap. The metro station is a 5 minute walk from the hotel...easy to use and very very cheap.
McGettigans bar which is adjoined to the hotel is a great place to unwind, reaonably priced by Dubai standards, we ate there on our last night for convenience and would highly recomend it, especially the fat chips!!
Overall...we thoroughly enjoyed our stay, all our needs were catered for and we hope to return in the near future. Highly recommended....

Room Tip: Go for the Club Deluxe upgrade if your budget will allow....
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  • Stayed: May 2014, travelled as a couple
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1  Thank smallasapeanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bonningtontower, General Manager at Bonnington Jumeirah Lakes Towers, responded to this reviewResponded 5 June 2014

Dear smallasapeanut,

Many thanks for your extensive review! It was great to see that you had an enjoyable stay at the Bonnington!

We hope to have the pleasure of welcoming you back in the not too distant future.

Best regards,

Bruno Guilloux
General Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

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Reviewed 27 May 2014

Close to JBR, rooms are comfortable, food is very nice and hotel facilities are perfect (gym, swimming pool, bar). Pricing is very reasonable and hotel staff are very friendly and helpful. You can access to metro station in 5 minutes by walk and 5 minutes to Dubai marina by taxi.

  • Stayed: May 2014
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Thank Burak K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bonningtontower, General Manager at Bonnington Jumeirah Lakes Towers, responded to this reviewResponded 5 June 2014

Dear Burak K,

Many thanks for popping in to see us from beautiful Istanbul and also, of course, for your review! It was nice to see that you enjoyed your stay here and we hope to see you again soon!

Best regards,

Bruno Guilloux
General Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

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Reviewed 27 May 2014

Good hotel overall. Staff were very friendly and attentive. Excellent breakfast choice. Room service food was also excellent. Minor gripes - intermittent wifi, inability to print a couple of maps in the business centre easily, appalling attitude of floor manager in the attached Irish bar.

  • Stayed: May 2014, travelled on business
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Thank Ptee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bonningtontower, General Manager at Bonnington Jumeirah Lakes Towers, responded to this reviewResponded 4 June 2014

Dear Ptee,

Very many thanks for your review! It was nice to see that you had an enjoyable stay at the Bonnington. Thank you, too, for your comments & suggestions. We'll be looking into these right away to see how we can improve matters!

We hope to have the pleasure of welcoming you back to the Bonnington in the not too distant future.

Best regards,

Bruno Guilloux
General Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

Great hotel - very helpful staff. Nice location near metro station. Good food. Pool at the top is nice and the gym is OK.
The rooms are quiet and clean. Breakfast is very nice. Lots to choose from and a relaxing place to sit and read the paper and have a coffee. The Authors lounge is also a great place to sit and enjoy a coffee.
McGettigans bar is downstairs so very convenient for a refreshing drink,.
Would stay again.

Room Tip: Any of the club rooms are excellent
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  • Stayed: May 2014, travelled on business
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Thank MDuhra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bonningtontower, General Manager at Bonnington Jumeirah Lakes Towers, responded to this reviewResponded 27 May 2014

Dear MJADuhra,

It's very nice to see you returning again and many thanks for your new review!

I was happy to see that you enjoyed your stay with us again and hope to see you again soon!

Best regards,

Bruno Guilloux
General Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014 via mobile

This is a fantastic hotel/apartment. The staff are faultless in ever way. From the minute we touched down at Dubai airport to the moment we were dropped back to Dubai airport the staff were always accommodating. When we arrived to checkin we were greeted with a glass of orange juice each. The 2 people on the customer service desk were excellent and could not have been more helpful. The concierge desk was the best I have experienced in my travels and the checkin desk could not have been more helpful.

The bed is really comfortable and the bathroom has a shower and a bath.

The food is great. Thr pool area and gym are great. Thete is nothing negative about this hotel except perhaps the nousy air conditioning.

Stayed: May 2014, travelled as a couple
Thank gail h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bonningtontower, General Manager at Bonnington Jumeirah Lakes Towers, responded to this reviewResponded 27 May 2014

Dear gail h,

Thank you very much for your review! I was glad to see that you had a very good stay with us. if you let us know which room no. you stayed in, we will certainly look at the air condition noise right away, because usually, our ACs are fairly noiseless.

We hope to have the pleasure of welcoming you back to the Bonnington in the not too distant future.

Best regards,

Bruno Guilloux
General Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bonnington Jumeirah Lakes Towers

Address: Cluster J | Jumeirah Lakes Towers, Dubai 37246, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#55 Romantic Hotel in Dubai
#70 Business Hotel in Dubai
#82 Family Hotel in Dubai
#83 Luxury Hotel in Dubai
Price Range: £103 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bonnington Jumeirah Lakes Towers 5*
Number of rooms: 480
Official Description (provided by the hotel):
The Bonnington Jumeirah Lakes Towers - Dubai, located in the heart of Jumeirah Lakes Towers along Sheikh Zayed Road just opposite Dubai Marina, is a 5-star hotel with 208, all non-smoking, rooms and suites, 272 luxurious serviced hotel apartments, 5 restaurants and bars, 6 conference suites, a Leisure Deck on the 11th floor with infinity pool, state of the art gym, pool bar, Jacuzzi, steam, sauna as well as a ladies' hairdressing salon. ... more   less 
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Also Known As:
Bonnington Jumeirah Lakes Towers Hotel Dubai

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