We had the worst experience in Bonnington JLT. Staff NEVER says "Hi", unfriendly reception, you have to stamp your valet ticket EVERY time you want to have your car (no, valets can not just remeber you), rooms are in TERRIBLE condition, we switched three rooms (club deluxe room, club deluxe suite and 1br apartment), dirt and rust everywhere, stains all around, sticky hairdryers, stains on pillow cases, stained notepads not replaced, lamps not working, window blinds in the suite not working properly, one shampoo, one conditioner and one shower gel for two people, one bottle of water for two people etc etc. Hotel rooms are located up to 10th floor, everything that's above are apartments with separate entrance. Hotel lobby is small and unwelcoming, apartments lobby is even smaller, it houses only the concierge desk and nothing else but it serves as the main entrance. Breakfast buffet is poor, I expected good variety and service for 120 dirhams per person per day for breakfast, got nothing. On 3 out of 5 days we went there they forgot to bring us tea. Restaurant staff will make a phone call to reception in front of you to check if you paid for breakfast. CLUB LOUNGE - worst EVER. Do not even consider paying extra for that. Here is ALL they have: 1) One plate of sandwiches (sitting there for entire day, never refilled) 2) One plate of fruits 3) One plate of pastry. And half-full jug of orange juice. THAT'S IT! Asked waiter about food variety, he said it depends on hotel, "in Westin, they have everything, in here we got... not so much". What was that??? We often book club rooms and never saw a lounge worse than Bonington's. One day we took the last tea bag of peppermint green tea. The tray has not been refilled for 3 days after that! I bet it's still not refilled. Back to rooms... there is NO cold water in 1bdr apartment. You've got to choose between hot and extremely hot water. Not able to take a bath because of that. Pool is not temperature controlled, gets hot in summer. Jacuzzi is like a VERY hot bath, so hot it's hard to get in there. Saunas and steam bath are tiny and always off ("manually operated"). Sauna temp is 70 deg C and steam bath temp is 35 deg C. Location of the hotel seems atractive. You can see Marina Mall from the pool but guess how long it takes to drive there? My best is 14 minutes (if you know exactly where to go). To get out of Bonnington you have to drive around the entire cluster, there are no u-turns there. After that you drive around the entire JLT to get to the interchange and then to Sheikh Zayed Road. There is a Spinney's next door and JLT metro is 10 minutes away, but other than that - no attractions around. The hotel has huge "BONNINGTON" letters on its' facade, however, only the following letters where glowing in the nigth for the first 5 days of our stay: NN IN GTO. After that they just turned off the entire label. Finally, on the third day of our stay valets scratched my car - I spent half day with police which made them pay for what they've done - after that valets declined to park my car anymore. They don't care that you paid for valet parking with your room rate. If you want to park yourself, you must get a parking card and pay deposit for that. To sum it up, Bonnington JLT is the worst place in Dubai, I don't know how they got all the positive reviews, we have stayed in dozen of Dubai hotels and never had such a terrible time. We experienced better service even in 2-star Holiday Inn. Avoid Bonnington at all costs.
- Official Description (provided by the hotel):
- The Bonnington Jumeirah Lakes Towers - Dubai, located in the heart of Jumeirah Lakes Towers along Sheikh Zayed Road just opposite Dubai Marina, is a 5-star hotel with 208, all non-smoking, rooms and suites, 272 luxurious serviced hotel apartments, 5 restaurants and bars, 6 conference suites, a Leisure Deck on the 11th floor with infinity pool, state of the art gym, pool bar, Jacuzzi, steam, sauna as well as a ladies' hairdressing salon. ... more less
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- Also Known As:
- Bonnington Jumeirah Lakes Towers Hotel Dubai