Rooms are good quality - hotel is pretty new and "hi tech". Nice pool area, although the lack of sun (due to location) is a bummer.
However, service was not impressive. Especially at the reception desk they were not service minded at all - and there was also a huge language problem as some of the reception staff spoke only very bad English. Service was also a problem when the neighbor room decided to throw a party. It was extremely loud all night, they were smoking big time (which smelled terrible in our room as well - in a non smoking hotel) - and the staff did nothing to stop it. They promised to fix it and call back with an update - never did, and never fixed.
When we politely asked at check in if an upgrade was possible, the girl at the desk never even answered us (which seems strange after reading the reviews here).
Internet was a problem - half of the time it didn't work at all, half the time the connection was extremely slow. At check out we said that we were not interested in paying for the last 24 hours of internet, as the connection had been down the entire time (which we had called about several times without anything happening). The girl at the reception just stared at us and said that "When you order internet, you have to pay for it!". What??!
Location is OK, close to the metro, and close to JBR, but first time tourists may want to stay closer to the city. However, you will still have to take a cab to really get anywhere in Dubai.
However, our overall experience of this hotel was good, but could have been so much better if it wasn't for the above mentioned problems.
- Official Description (provided by the hotel):
- The Bonnington Jumeirah Lakes Towers - Dubai, located in the heart of Jumeirah Lakes Towers along Sheikh Zayed Road just opposite Dubai Marina, is a 5-star hotel with 208, all non-smoking, rooms and suites, 272 luxurious serviced hotel apartments, 5 restaurants and bars, 6 conference suites, a Leisure Deck on the 11th floor with infinity pool, state of the art gym, pool bar, Jacuzzi, steam, sauna as well as a ladies' hairdressing salon. ... more less
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- Also Known As:
- Bonnington Jumeirah Lakes Towers Hotel Dubai