The receptionist (who was very unfriendly at the first place) checked me into a cramped room, despite my booking for a deluxe king bed room through the hotel website at the full rate of AED 630 (incl charges). I was in a hurry to go for a meeting and did not not notice this. Later, when I came back to the room in the evening, I realized that they had put me into a small, cramped room - the only such a room on the floor - which was made to fill the structural gap of the staircase! I felt cheated (first time with a hotel in Dubai) and didn't have the confidence to stay there anymore. So, I went to a friend's place and stayed there, leaving the room untouched.
Next day, when I went to the hotel to settle the bill, I explained my dissapointment and frustration to the receptionist (it was a friendly lady). She promised to inform this to the management.
I wonder if the management will ever realize the importance of ethical behaviour by their staff.
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