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“Great but not excellent”

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Movenpick Hotel Jumeirah Beach
Ranked #127 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 9 April 2014

I spent four nights at this hotel between 27th-31st March 2014 and left with a smile on my face after having a great time there.

The short break was all about relaxation and me and my partner couldn't complain about our overall experience. Firstly we decided to stay in one of the executive rooms as it appeared to offer reasonable value for money when compared to room only vs half board vs all inclusive rates. As an executive room guest you receive complimentary personal transfers between the hotel and the airport on arrival and departure. For a start, this is a personal transfer, not a shuttle bus or coach. Before we landed in Dubai the hotel sent me a map of the arrivals terminal showcasing where the Movenpick desk was were we were to meet a hotel rep for the transfer in to JBR. Despite looking high and low there was NO desk and after 15 minutes of searching we had to ask airport staff who confirmed the Movenpick no longer had a desk and to check near the exit doors were the taxi drivers with signs hang out. We eventually found the hotel rep who was polite and took our bags to the waiting car in the car park. It was slightly annoying we were told there was a desk which invariably didn't exist but we quickly got over that. We were collected in a Jaguar XF which was very nice and reception staff were efficient and friendly and personally escorted us to the 21st floor to be checked in by the executive suite staff which was a nice touch.

The female staff member checking us in was called Remelyn. She was particularly friendly and chatty and she made the next four days in the executive suite very pleasurable as nothing was too much trouble and she always had a smile on her face. Payment was charged to my credit card on arrival and they also pre charged an extra 1000 AED to cover any damage or mini bar charges but this was cleared on departure and only the room rate taken. The executive suite was well worth the money as you received complimentary drinks during the day, complimentary breakfast, an afternoon tea with sandwiches and cakes and snacks between 1830-2030hrs each day. Of particular note was the complimentary alcohol served during the evening which included a vast array of wines, beers and spirits which was free flowing. Considering the exorbitant alcohol prices in Dubai this alone makes the executive room rate worthwhile especially if you like a wine or two. The food and snacks here were varied and tasty although the breakfast range was limited compared to the main breakfast hall in The Talk restaurant you can eat at on 2nd floor. Breakfast was varied with lots of choice but nothing particularly stood out, it was often quite bland and seemed to be the same choices over the 4 days there plus the staff in The Talk could smile a little more.

The room was nice, not the biggest but perfectly fine for 2-3 people and executive rooms cover floors 21-23 (highest floors). The bathroom was spacious with separate bath/shower/toilet and the bed was particularly comfortable although the standard pillow were a little too soft with little support - request firmer ones!. The rooms are all side sea views which give a good views of the sea, the Palm and the marina behind and not much of the building site in front of the hotel. The fixtures and fittings were good although we had a broken kettle that wouldn't switch off and boiled over which could be classed as dangerous (room 2210) and annoyingly the bathroom door wouldn't close as either the wooden door had expanded or the floor tiles has shifted meaning they rubbed and we couldn't be bothered reporting it as we were informed we had taken the last executive room and were only there for 4 days anyway. From a distance the room looked brilliant but on closer inspection you could see shoddy maintenance/painting/grouting especially in the bathroom which wasn't in keeping with the 5 star rating. However, you don't go to Dubai to stay in the room so it didn't ruin the experience.

The pool area was pleasant with sun loungers/towels during the day providing a relaxing area. The heavy building work in front of the hotel isn't ideal but didn't really affect things for me as I sunbathed listening to music and its not the hotels fault. However, when the two high rise towers are eventually built they will ruin the view from this hotel, not to mention block out the afternoon soon to the pool area as at present they are still building the lower floors. The pool area gets sun first thing in the morning but by 10am starts to lose it and doesn't get it back again until around 2pm unless you get loungers near the shower/toilets. Bar/Pool staff are generally pleasant enough and the pool and bar area look particularly nice at night when lit up. There are free towels and umbrellas from a Movenpick vendor on the beach which is a five minute walk away also. The only criticism is the hotels pool bar and restaurant off shoot Chinwaggery+Soul lack any sort of atmosphere, no music, no ambience and were virtually empty for the whole of our stay. We ate in the restaurant and had the steaks (the ribeye was excellent btw) as executive rooms gets a 20% discount off the bill for one meal and although the staff were great and the food excellent, it lacked atmosphere and customers. Compare this to the restaurant and pool bar at the Amwaj Rotana further down JBR and its night and day, that place has live music and a brilliantly vibrant atmosphere, plus it was full to bursting with happy customers. The hotels main bar just off reception, a sports bar didn't cut it for me. It was full of groups of males watching a large TV, it was very noisy and worst of all full of cigarette smoke which I cannot abide by. I think the hotel should switch their focus from this 'pub' to their bar around the pool and introduce some much needed atmosphere as the outside space is their real trump card and its poorly used.

We experienced the hotels spa facilities on the 3rd floor too as executive rooms receive 2 x 100AED vouchers which you claim against any treatments. Myself and my partner had aromatherapy massages which lasted an hour which cost around £40 each and we both enjoyed them feeling released and refreshed afterwards. The massages were firm but enjoyable so I'd avoid the deep tissue one unless you like pain! You also get complimentary use of the steam room and sauna which is nice too.

On leaving the checkout was trouble free and a Lincoln Navigator was there to take us to the airport, it was on time and again complimentary and made the stay stress and problem free. The minor issues at the hotel didn't spoil the enjoyment and compared to the prices from comparable hotels nearby this hotel offered way more for much less so cannot complain.

Room Tip: Executive rooms offer great value
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  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank STEVE W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded 20 April 2014

Dear Mr. Steve,

Thank you for taking time to write a detailed review on TripAdvisor following your stay at the Mövenpick Hotel Jumeirah Beach!

We are extremely delighted to hear that you had a great time at the hotel and left with a smile on your face. We at Mövenpick Hotel Jumeirah Beach strive to maintain high levels of service to ensure all our guests have a pleasant and comfortable stay with us. We have passed on your comments to our colleagues, especially to Remelyn and the bar/pool staff and they are equally happy to hear that their efforts are well appreciated. We are glad to know that you found our Executive Room package to your satisfaction and enjoyed your spa treatments.

However at the same time we are disappointed that we were unable to meet your expectations in certain areas and would like to sincerely apologize for the same. Nevertheless we have taken all your feedback on board in regards to the pre-arrival transfer information, maintenance requirements in the room and food and service at the Talk and rest assured the respective heads of departments will take necessary actions to avoid the same from happening in future.

Once again, Mr. Steve, we would like to thank you for your feedback and we look forward to welcome you back.

Best Regards,
Horst Walther-Jones
General Manager

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2,260 - 2,266 of 3,496 reviews

Reviewed 7 April 2014

In LOVE this hotel! Home away from home.
Have stayed at many of the hotels in Dubai, by far The Best hotel Movenpick JBR. Very modern and very clean. The staff is incredibly helpful and friendly.
Excellent Location betweek the JBR and The Beach with a
view of the Jumeirah Beach, The Palm Jumeirah and The Atlantis.

Great breakfast, they vary the menu and variety @THE TALK RESTAURANT, comfy clean rooms, beds are dreamy with nicely appointed bedding and pillows. A nice touch is the complimentary dinner at the CHINWAGGERY+SOUL Reaturant. The Staff are very efficient and provide 5 Star Service.. If you choose to go out great restaurants and cafes in the JBR Walk.
The Beach provides complimentary Beach kits for the Hotel Guests.

Can't say enough about this hotel

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank farvez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded 8 April 2014

Dear Mr. Abdul,

Thank you for taking time to write this wonderful and detailed review following your recent at the Mövenpick Hotel Jumeirah Beach that will help follow travelers make a conscious decision.

We are extremely delighted to know that your stay with us has by far been the best hotel stay and you found our hotel modern and clean and our staff friendly and helpful. We are also glad to hear that you found our breakfast buffet great and enjoyed the complimentary dinner at the Chinwaggery+Soul that you had won as a prize.

Once again, thank you very much for your valuable feedback, which we have passed on to our colleagues and they are equally happy to hear that their efforts are well appreciated and we look forward to welcome you back.

Best Regards,
Horst Walther-Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014 via mobile

Just spent 5 days from 30/3-4/4 all inclusive.we were offered a room upgrade w2hen we arrived. Can not fault anything about the room hotel or service. We were on an all xvlusive package but the service we recd did not differ. Very surprised to read some of the reviews you really can not find anything to complain about regarding this hotel apart from the food too much choice too much to eat too little will power. Seriously have recd impecable service and would recommend this hotel

Stayed: April 2014, travelled with family
2  Thank Alyson W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

We stayed at this hotel 22nd-29th March 2014 for my wifes 50th birthday. It was our first time in Dubai and we had taken the 'all-inclusive' option. From the moment we checked in everything was perfect. The girl on reception(jodie) was friendly and helpful. We arrived at 22.30 on saturday night and informed that the buffet restaurant was open until 23.00 or we could go into the other restaurant which was open until 01-00. It was explained from the start that if we used the 'Soul' restaurant that, because we were all-inclusive, we would be offered a set-menu. We were also informed of what drinks were included in the package. Every body was extremely friendly and helpful. The food was fantastic,especially the buffet. There was so much choice no matter what time of day you went there. I would thoroughly reccommend the 'Friday Brunch' a fantastic atmosphere and even better food, both choice and quality! A mention should go to the maitre 'd, a gentleman originally from Nepal, who was extremely pleasant and efficient. Also please make sure you have a drink at the bar in the evening and be entertained by an Egyptian bar-tender called George. A great guy, with a great personality was one of the many highlights of this hotel. There is a lot of building work going on in Dubai (quel suprise!) this is not the hotels fault and once the doors are closed at night it was no problem. Our room had a wonderful view of the sea and the Atlantis on the Palm. The hotel is situated on 'The Walk' which is extremely busy almost 24hrs a day but it has a wonderful atmosphere and to see the expensive cars cruising past and to do some 'people watching' all adds to the experience. I, personally, cannot understand some of the criticisms on this site, as all the people that we spoke to all said what a great place this is. As for the pool area it is not particularly quiet, but the noise is not obtrusive. Again, the staff around the pool are extremely attentive and friendly. Even though they knew we were all-inclusive, we were always asked if there was anything else we required wether it be coffee, cold drinks, chilled wines or beers or even snacks. Make no mistake, this is a wonderful hotel, with great staff and great food. We thoroughly enjoyed our stay and would return like a shot. As for where the hotel is situated, do some research before you go. It is great if you like the beach; it is great for a stroll around Dubai Marina in the evening. I have no idea why you would go to Dubai and worry about a shuttle bus. There is a fast and efficient metro system, which takes you to the main attractions or there are taxis, which are all regulated and extremely cheap. On two occassions we took a cab to The Creek area and this cost about £12 eachway. We also used the metro and this was about £2. The metro does get very packed and you should be prepared to be squashed, depending on time of travel.
Once again I would like to say thank you to all of the staff at the hotel for giving us both such a wonderful holiday and we hope to see yo in the very near future.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nick r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded 3 April 2014

Dear Mr. Nick,

Thank you for taking time to write this wonderful review on TripAdvisor following your recent stay at the Mövenpick Hotel Jumeirah Beach.

We are extremely delighted to hear that you enjoyed your stay with us and had a wonderful experience. We are also happy to know you found our staff friendly and helpful and we have passed on your feedback to the team, especially to Jodie, Thakur and George and they are equally happy to hear that their efforts are well appreciated. It is only through guest comments such as yours that we are able to maintain and enhance our services and facilities.

Once again thank you very much for recommending us to the fellow travelers and we look forward to welcome you back to Mövenpick Hotel Jumeirah Beach.

Best Regards,
Horst Walther-Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

We just spent 3 nights at this hotel. It was okay but definitely not value for money. We usually stay near the creek rather than the beach but decided to have a change to see what the western celebrities see there. I must say I was really unimpressed by the beach outside the hotel and the "separate facilities for movenpick guests" was a complete joke - all they give you is one towel and an umbrella! For the price you pay you would expect at least a deck chair, drinks, maybe an additional towel. The beach was absolutely filthy! Cigarette stubs and rubbish all over the place - I actually thought the cigarette butts were some sort of pebble there were that many of them! The Marina is kind of boring - no entertainment around the waterfront to speak of - barely any walking space because of all the construction going on. The food at the restaurants not as good as you find in Deira.
In General I don't know why anyone would want a beach holiday here when there is so much better product available at more than half the price from Kenya to Mauritius to Seychelles.
On the positive side we had a great view of the sea if spoiled by all the constant drilling and unsightly construction.
Definitely not going there again.

Stayed: March 2014, travelled as a couple
Thank Afshan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded 30 March 2014

Dear Ms. Afshan,

Thank you for taking time to write a review on TripAdvsior following your recent stay at the Mövenpick Hotel Jumeirah Beach!

We are disappointed to hear that we were unable to meet your expectations during your stay with us. Please allow me to highlight that the Jumeirah Beach across the hotel is a public beach. However for the convenience of our guests we provide them with complimentary beach amenities available at our beach counter including beach bag, beach umbrella, cooler bag with a bottle of water and beach towel. We have also noted your feedback in regards to the beach area cleanliness and will raise it to the authorities concerned.

We have noted with great disappointment that you have decided not to return to Mövenpick Hotel Jumeirah Beach, however we do hope that you will reconsider your decision in future, and we would like sincerely apologize for any inconvenience caused.

Best Regards,
Horst Walther-Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

Pros: Good beach/gym staff.

Cons:...

+ Wet paint on walls (seriously, this is in the room)
+ Broken items in the room (pictures attached inc toilet flush, mirror, door handles, aircon)
+ Walls made of paper and you can hear everything from next door
+ "Executive" upgrade is waste of money as you get nothing, just a piece of paper with the cost.
+ Poor customer service and lack of care
+ Beach access made difficult by the hotel and is a fair walk (public beach)
+ Pool in hotels shade most of the day

And here is our story if you want to read...

We booked this hotel so we could relax and enjoy some sunshine after 11 days on the road in Vietnam.

Our flight into Dubai arrived an hour earlier than expected (we emailed prior and managed to agree a 10am check in) so we arrived at the hotel pretty early. On arrival we were offered an upgrade to "Executive" room which would have access to the 21st floor "Executive" lounge, also drinks etc all day long. We were also told we would have our room ready sooner and our room which was "Superior Room with Sea View" was only partial sea view and this room would be full sea view?

So after waiting for 3.5 hours around 10am we got our keys and went down to the 8th floor (which wasn't listed on the lift as being an "executive" floor) to find our keys didn't work, so after 2 attempts of going up and down we were let in by porter and he went off to get us new keys (the only other helpful person in the hotel other than gym and beach dudes)

Walking into the room there was a very heavy smell of paint and we noticed immediately that the was wet paint all over the room, so disaster narrowly avoided..so this was our first experience of the "executive" package.

I soon called the reception and asked as to why we were on the 8th floor and why we have wet paint on the walls...as this is not listed in the lifts as being an executive floor? Did I get anywhere with them, no. They said we could move to the 9th floor which was also not a "executive" floor. We soon gave up as we really needed to just relax and we had someone who turned up and said the paint will dry soon (REALLLLY, didn't realise paint did that)

Our first visit was to the pool, where we found to our surprise that the drinks we were promised in the morning were only available on the 21st floor, so if you need a drink walk up a steep set of steps and take the lift.. Niceee. Thanks for making that clear.. Ooo wait, you need to dress up to go the the 21st floor, so we went to the beach instead where you will get some cold water.

First night.. the building works in front of hotel goes on about 24 hours a day, judging by the size of the project it will probably go on for 2 more years and will totally cover the sea view. But don't let the noise from the building works scare you, it will be your next door keeping you awake at night as the walls appear to be made from paper..

Next day, we thought we take the shuttle to the mall so we asked the concierge where we could wait for it and we were told they would tell us when it arrives.. Did they.. No.. We missed that one.

I could really go on and on.. We felt really let down and seriously mugged by this hotel, did we relax.. NO. We tried to spend as little time as possible in the hotel.

Do yourself a favour and avoid, this is def not a 5* hotel..

Now queue the excuses from the hotel..

Room Tip: Avoid Sea view, or the hotel.
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  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank E_Balaban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded 30 March 2014

Dear Mr. Balaban,

Thank you for sharing your experience following your recent stay at the Mövenpick Hotel Jumeirah Beach.

We are glad to know that you found our fitness center and beach counter colleagues helpful. However we are extremely disappointed to hear that we were unable to meet your expectations during this stay and would like to apologize for the inconvenience caused. These are not our usual standards of service and we consistently strive to maintain our services on the highest level. Rest assured we have noted all your valuable feedback and passed on to the concerned departments to take corrective actions in order avoid this from happening in future.

Once again thank you very much for taking the time to post your review on Tripadvisor and we do hope that you will reconsider returning back to our hotel and allow us an opportunity to welcome you back with the true Swiss Hospitality that we are known for.

Best Regards,
Horst Walther-Jones
General Manager.

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Reviewed 19 March 2014

We went to this hotel in March 2014 which is on the newly named 'The Walk' and were horrified to find that there is a new hotel being built within 30 yards of the outside pool area and the pool is built directly above as a bridge over the road which has solid noisy traffic all day and night. We wore earplugs the whole time we were there including in our room and couldn't sleep because of the noise. Oh yes, the beach is across the road and is a public beach so there are no sun beds. As we are over sixty we knew we could not sit on the ground so were unable to use this facility either and anyway the building works are just as close to the beach.

Don't expect the staff to care or to help you to move to another hotel in resort as you will have paid in advance.

We flew home two days early as we couldn't stand it any longer!!!

We are regular travelers to Dubai and are always impressed by the quality of our stay, Unfortunately this hotel has changed our view.

Room Tip: Rooms with any sea view not recommended.
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  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded 20 March 2014

Dear Ms. Anne,

Thank you for taking time to write a review on TripAdvisor following your recent stay at the Mövenpick Hotel Jumeirah Beach.

We are disappointed to hear that you were inconvenienced due to ongoing development work in the vicinity of the hotel, which is unfortunately beyond our control. Hence for the reference of our guests we have communicated this information to all our business partners and also on our website. In reference to the public beach across the hotel, you are right that we are not allowed to have sunloungers, hence for the convenience of our guests we do provide complimentary beach kits at our beach counter.

We regret that we were unable to provide you with a refund or move you to another hotel, as your booking was made via third party and unfortunately we at the hotel level cannot make changes in the reservation. As well after our conversation with the third party and yourself we were under the impression that you would like to continue your stay with the hotel.

Once again Ms. Anne, we apologize for the inconvenience caused and we hope that we will have a chance to welcome you back once the development works are over.

Best Regards,
Horst Walther-Jones
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Movenpick Hotel Jumeirah Beach

Address: The Walk, Al Sufouh Street, Jumeirah Beach Residences | Jumeirah Beach Residence, Dubai 282825, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #127 of 561 Hotels in Dubai
Price Range: £138 - £529 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Movenpick Hotel Jumeirah Beach 5*
Number of rooms: 294
Official Description (provided by the hotel):
The Mövenpick Hotel Jumeirah Beach lies in the heart of one of Dubai's most dynamic and lively seaside district, Jumeirah Beach Residence. The hotel is located on The Walk and is just a short walk from 'The Beach' mall, which features beachfront shops, restaurants and the UAE's first outdoor cinema. This 5-star hotel is modern, chic and contemporary all in one, featuring lively dining and entertainment options, expansive recreational and modern meeting, conference and banqueting facilities and is only few steps away from the beach of the stunning Arabian Gulf. Ideally situated only a 30-minute drive from Dubai International Airport, it is one of the best addresses for your stay in Dubai. The city's thriving business hubs, major attractions and entertainment facilities are all nearby. ... more   less 
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