I spent four nights at this hotel between 27th-31st March 2014 and left with a smile on my face after having a great time there.
The short break was all about relaxation and me and my partner couldn't complain about our overall experience. Firstly we decided to stay in one of the executive rooms as it appeared to offer reasonable value for money when compared to room only vs half board vs all inclusive rates. As an executive room guest you receive complimentary personal transfers between the hotel and the airport on arrival and departure. For a start, this is a personal transfer, not a shuttle bus or coach. Before we landed in Dubai the hotel sent me a map of the arrivals terminal showcasing where the Movenpick desk was were we were to meet a hotel rep for the transfer in to JBR. Despite looking high and low there was NO desk and after 15 minutes of searching we had to ask airport staff who confirmed the Movenpick no longer had a desk and to check near the exit doors were the taxi drivers with signs hang out. We eventually found the hotel rep who was polite and took our bags to the waiting car in the car park. It was slightly annoying we were told there was a desk which invariably didn't exist but we quickly got over that. We were collected in a Jaguar XF which was very nice and reception staff were efficient and friendly and personally escorted us to the 21st floor to be checked in by the executive suite staff which was a nice touch.
The female staff member checking us in was called Remelyn. She was particularly friendly and chatty and she made the next four days in the executive suite very pleasurable as nothing was too much trouble and she always had a smile on her face. Payment was charged to my credit card on arrival and they also pre charged an extra 1000 AED to cover any damage or mini bar charges but this was cleared on departure and only the room rate taken. The executive suite was well worth the money as you received complimentary drinks during the day, complimentary breakfast, an afternoon tea with sandwiches and cakes and snacks between 1830-2030hrs each day. Of particular note was the complimentary alcohol served during the evening which included a vast array of wines, beers and spirits which was free flowing. Considering the exorbitant alcohol prices in Dubai this alone makes the executive room rate worthwhile especially if you like a wine or two. The food and snacks here were varied and tasty although the breakfast range was limited compared to the main breakfast hall in The Talk restaurant you can eat at on 2nd floor. Breakfast was varied with lots of choice but nothing particularly stood out, it was often quite bland and seemed to be the same choices over the 4 days there plus the staff in The Talk could smile a little more.
The room was nice, not the biggest but perfectly fine for 2-3 people and executive rooms cover floors 21-23 (highest floors). The bathroom was spacious with separate bath/shower/toilet and the bed was particularly comfortable although the standard pillow were a little too soft with little support - request firmer ones!. The rooms are all side sea views which give a good views of the sea, the Palm and the marina behind and not much of the building site in front of the hotel. The fixtures and fittings were good although we had a broken kettle that wouldn't switch off and boiled over which could be classed as dangerous (room 2210) and annoyingly the bathroom door wouldn't close as either the wooden door had expanded or the floor tiles has shifted meaning they rubbed and we couldn't be bothered reporting it as we were informed we had taken the last executive room and were only there for 4 days anyway. From a distance the room looked brilliant but on closer inspection you could see shoddy maintenance/painting/grouting especially in the bathroom which wasn't in keeping with the 5 star rating. However, you don't go to Dubai to stay in the room so it didn't ruin the experience.
The pool area was pleasant with sun loungers/towels during the day providing a relaxing area. The heavy building work in front of the hotel isn't ideal but didn't really affect things for me as I sunbathed listening to music and its not the hotels fault. However, when the two high rise towers are eventually built they will ruin the view from this hotel, not to mention block out the afternoon soon to the pool area as at present they are still building the lower floors. The pool area gets sun first thing in the morning but by 10am starts to lose it and doesn't get it back again until around 2pm unless you get loungers near the shower/toilets. Bar/Pool staff are generally pleasant enough and the pool and bar area look particularly nice at night when lit up. There are free towels and umbrellas from a Movenpick vendor on the beach which is a five minute walk away also. The only criticism is the hotels pool bar and restaurant off shoot Chinwaggery+Soul lack any sort of atmosphere, no music, no ambience and were virtually empty for the whole of our stay. We ate in the restaurant and had the steaks (the ribeye was excellent btw) as executive rooms gets a 20% discount off the bill for one meal and although the staff were great and the food excellent, it lacked atmosphere and customers. Compare this to the restaurant and pool bar at the Amwaj Rotana further down JBR and its night and day, that place has live music and a brilliantly vibrant atmosphere, plus it was full to bursting with happy customers. The hotels main bar just off reception, a sports bar didn't cut it for me. It was full of groups of males watching a large TV, it was very noisy and worst of all full of cigarette smoke which I cannot abide by. I think the hotel should switch their focus from this 'pub' to their bar around the pool and introduce some much needed atmosphere as the outside space is their real trump card and its poorly used.
We experienced the hotels spa facilities on the 3rd floor too as executive rooms receive 2 x 100AED vouchers which you claim against any treatments. Myself and my partner had aromatherapy massages which lasted an hour which cost around £40 each and we both enjoyed them feeling released and refreshed afterwards. The massages were firm but enjoyable so I'd avoid the deep tissue one unless you like pain! You also get complimentary use of the steam room and sauna which is nice too.
On leaving the checkout was trouble free and a Lincoln Navigator was there to take us to the airport, it was on time and again complimentary and made the stay stress and problem free. The minor issues at the hotel didn't spoil the enjoyment and compared to the prices from comparable hotels nearby this hotel offered way more for much less so cannot complain.
- Official Description (provided by the hotel):
- The Mövenpick Hotel Jumeirah Beach lies in the heart of one of Dubai's most dynamic and lively seaside district, Jumeirah Beach Residence. The hotel is located on The Walk and is just a short walk from 'The Beach' mall, which features beachfront shops, restaurants and the UAE's first outdoor cinema. This 5-star hotel is modern, chic and contemporary all in one, featuring lively dining and entertainment options, expansive recreational and modern meeting, conference and banqueting facilities and is only few steps away from the beach of the stunning Arabian Gulf. Ideally situated only a 30-minute drive from Dubai International Airport, it is one of the best addresses for your stay in Dubai. The city's thriving business hubs, major attractions and entertainment facilities are all nearby. ... more less
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