I booked into the Byblos Hotel in May ahead of a business meeting in Dubai the following day, in search of a good night sleep (several months pregnant and keen to be well rested!).
Having checked into a room on the 14th or 15th floor, I went to bed at 10pm and was woken by about midnight with the walls, bed and ceiling all reverberating -- it transpired there is a nightclub on the top floor (immediately above the room). No mention of this was made at check-in unfortunately.
After calling reception and requesting a room change, I was moved to the 10th floor in the opposite corner of the hotel tower, and thought the sound levels were slightly improved. Given the night porter informed me this was the only room available, i tried again to sleep (time now 1.15am).
45 minutes later, it was still impossible to sleep (teacups and saucers clattering to the vibrations!) sadly, so i called reception/night porter and requested to speak to the Manager. At this point, with few options left at my disposal i insisted an alternative room was sought. Initially, this was seen as impossible - until i mentioned i was pregnant. A further 45 minutes later, a room was located on the 4th floor of the hotel, and i was again helped to relocate to the new room. Thankfully - i can report a good night sleep from 2.45am until my alarm went off, in my new room on the 4th floor.
Please beware of the noise from the club if you are looking for a restful night!
Two emails raising the issue with Management have gone unanswered in the past 3 months, so I feel it is only fair to highlight this issue to future potential guests.
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