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“Fantastic”
5 of 5 bubbles Review of Address Dubai Mall

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Address Dubai Mall
Ranked #116 of 541 Hotels in Dubai
Brussels, Belgium
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fantastic”
5 of 5 bubbles Reviewed 26 May 2014

Fantastic hotel with a high quality standard and a deligted cutomer service. My stay in the hotel was a real pleasure.
A little minus is the streetnoise in the morning on the front side, but the high quality bet compensate this largely.

Room Tip: Take your time to enjoy this hotel.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean pierre H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Address Dubai Mall, responded to this review, 28 May 2014
Jean pierre H,

We are very grateful for your kind review of our hotel and glad your stay was an enjoyable one! We look forward to welcome you back with us on a future visit to Dubai.

Kind regards, Vincent
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1,889 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (320)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brussels, Belgium
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

I am traveling constantly for my job. Arriving in The Address Dubai is always an exceptional experience. The service is top and nothing is impossible. The service never becomes obvious. I had a little issue with the iron in my room and off course this was taken care off imediately ... but the way the manager on duty dealt with it was again the perfect example of customer service. Mr Aloysius Saldanha makes you feel as if you stay with somebody you know. Great when you travel so much and hours of good sleep are worth a lot. Thank you Aloysius.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nuitdavril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinashe M, Manager at Address Dubai Mall, responded to this review, 29 June 2014
Dear nuitdavril,

We are truly proud to know that we have made your recent visit to our hotel a pleasant one. I will certainly share with my team all comments shared to recognize them, especially Aloysius for being a cut above the rest.

We look forward to your next visit with us in the not too distant future.

Warm Regards,
Tinashe Muvavarirwa
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Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 May 2014

I'm from Singapore and I stayed in The Address Dubai Mall Room 623 on 15th May-22th May 2014. Immediately I noticed the service provided by the staff was so professional. I would like to specially mention few welcoming staff identities; Chaima Inen(Tunisia) for her friendly and welcoming attitude. Two baggage guy from Moldova and another from Philippines. I would like to mention that the room cleaners did a wonderful job keeping our room clean at all times and even provide a birthday surprise for my mother-in-law. The concierge group ,especially Marium, were helpful in our special requests. I remember Marium was so patient in assisting us. I would like to mention a Egyptian(The thinner one)Coffee And Kurma Provider for being so friendly and welcoming. He was also so generous to us and we had few chats with him. The servers in your breakfast area were so accommodatingly friendly and patient. They treated like a part of one big family. Special mention to a japanese caller who provide suggestion to a bigger room.

I really enjoy the accommodation
Thank you.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HelmiYatim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Address Dubai Mall, responded to this review, 28 May 2014
Dear HelmiYatim,

We are so very appreciative of your gracious review to share with fellow travelers. I will be sure to recognize my team for making you feel at home and glad we made your stay a memorable one!

Hoping to welcome you back with us again very soon, Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 May 2014

I recently stayed at the address and I sent my garment to be dry cleaned. I wrote a special note that they Do Not press it, rather steam iron due to the expensive type of material. Anyways, It came back completely ruined with press marks and burnt patches everywhere! I immediately called the front desk and requested a manager. Not one but two came to my room within minutes. They saw the garment and they said they will retry to dry clean it again to remedy the situation. I knew it will not work and stressed I'm scheduled to checkout the day after and this is my main outfit (Ibaya) and I would need a reimbursement to buy another one, If not. I was surprised and amazed, by noon the following day when they realized they couldn't repair the damage, they had already brought similar material and had a professional tailor copy mine exactly and finished it overnight! I was impressed and shocked cause I had no clue! Plus, two supervisors delivered it personally to
me to see if it was acceptable and satisfied with the results? Indeed, I was! Total professionalism and they genuinely showed
their guests are important to them. Thanks so much to the staff and managers who came together on May 22nd to rectify the problem! I will definitely stay at The Address Dubai Mall again! Therefore, I will recommend everyone to choose The Address whenever you visit Dubai. They are friendly, affordable and reliable!

T. Salem

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TFSalem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Address Dubai Mall, responded to this review, 25 May 2014
Dear TFSalem,

I an very appreciative of your kind review of our hotel - despite the inconvenience caused, it was our fullest intention to rectify the issue as soon as we discovered the error from our side. I am also pleased we were able to resolve in an acceptable way to your satisfaction.

Hoping to welcome you back with us again very soon, Vincent
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Panjim
1 review
4 of 5 bubbles Reviewed 24 May 2014

The stay was comfy the concierge in particular is very helpful !! And all the staff always ready to help ! convenient location for the ardent shoppers !! All in all a good stay !! The facilities are good !!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fofoo420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Address Dubai Mall, responded to this review, 25 May 2014
Dear Fofoo420,

It is with great pleasure to receive your kind review of our hotel to share with fellow travelers, and so glad our team was at your service throughout your stay! Hoping to welcome you back with us again on a future visit to Dubai.

Until next time, Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 May 2014

I was in the hotel for 3 days and have been greeted with great passion. The staff at the hotel is outstanding, always a smile and extremely helpful. Specifically Aloysius (Assistant Front Office Manager ) was helpful in arranging my wishes together with Wafae and Hager from the front Desk. The hotel is perfectly located to the business district and the gigantic Mall is attached to the hotel. I enjoyed very much the morning swim at the large outside pool - Food quality of the Restaurants is very high level too!

Room Tip: All rooms are very good - try to get a room in the upper level.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndyFly2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Address Dubai Mall, responded to this review, 25 May 2014
Dear AndyFly2000,

WIth sincerest thanks for your very kind review of our hotel to share with fellow travelers, and also pleased that you experienced the passion of our star players, Wafae, Hager and Aloysius! We do hope to have the pleasure to welcome you back again very soon.

With kin regards, Vincent
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Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

I stayed in on the 60 something floor and the view was breathtaking. It was lovely to wake up to the dancing fountains-Dubai Mall.Helpful & friendly staff. The fact that dubai mall was next door made it a perfect location for this shopaholic. And it was nice to have access to so many restaurants.

Room Tip: The higher you go, the better.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bougee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent M, General Manager at Address Dubai Mall, responded to this review, 25 May 2014
Dear bougee,

Thank you very much for sharing your experience with us with fellow travelers on Trip Advisor. We are glad your stay was a pleasant one and hoping to see you again soon in Dubai.

With very best regards, Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Address Dubai Mall

Property: Address Dubai Mall
Address: Financial Center Road | Mohammed Bin Rashid Boulevard, 3a, Dubai 31166, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Dubai
#37 Romantic Hotel in Dubai
#71 Spa Hotel in Dubai
#75 Family Hotel in Dubai
#107 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Address Dubai Mall 5*
Number of rooms: 244
Official Description (provided by the hotel):
Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, Address Dubai Mall is always in vogue. ... more   less 
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Also Known As:
The Address Dubai Mall Hotel Dubai

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