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“Experienced hospitality and excellent services”
Review of Address Dubai Mall

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Address Dubai Mall
Ranked #107 of 545 Hotels in Dubai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Experienced hospitality and excellent services”
Reviewed 19 August 2014

best location in Dubai for this hotel. Experienced hospitality and excellent services
helpful crew and wonderful views.
connecting with Dubai Mall make easier
I'd like to visit hotel every time to enjoy facilities around hotels

Room Tip: suites are large and good south view Corner rooms are quit
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank alsowaidi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinashe M, Manager at Address Dubai Mall, responded to this review, 21 August 2014
Dear alsowaidi1,

We sincerely appreciate you sharing this great review with us. I am pleased to know that my team were so helpful and you also enjoyed the room view on your most recent visit.

Looking forward to welcome you back to The Address Dubai Mall hotel very soon.

Warm Regards
Tinashe Muvavarirwa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (328)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
Brighton, United Kingdom
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 August 2014

Dubai has loads of luxury hotels. This one is right in the Mall with access through the gauntlet of the perfume sprayers in Bloomingdales!

My room with a studio. Good room with a full on kitchen. Dishwasher, oven and washing machine included. The clientele is largely Saudi so much of this hotel is dry including room service. Unusual for Dubai.

The "house boys" we're very attentive and staff very polite with afew remembering my name. : not bad for such a big hotel.

If you want to be in the Mall this is not a bad choice . The Address Downtown in better located for the restaurants and tourist attractions. It's a few metres outside the Mall and more European.

Room Tip: Only take Studio if you want a full size kitchen in your room.
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Brit_in_Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinashe M, Manager at Address Dubai Mall, responded to this review, 21 August 2014
Dear Brit_in_Dubai,

Thank you for sharing this wonderful feedback with us. We are glad you were impressed by the team’s passion to remember you and to know that your room and the location were convenient to your needs.

We look forward to welcome you back very soon.

Warm Regards
Tinashe Muvavarirwa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Papamoa, Bay of Plenty, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2014

The Address Dubai Mall is the most expensive hotel we have ever stayed in but 'worth every penny'! A cousin recommended the hotel because of its location. It is attached to the Dubai Mall, so you walk for one lot of air-conditioning to another! [Particularly great as the outside temperature was 40oC + outside in July.]
We stayed 3 nights and the service from when we arrived at 3am to when we left at 6am, was superb! In both cases we were greeted by Moses. Moses helped us with luggage, took us to our hotel room, and again helped us during our departure. He always had a smile, spoke English well and obviously loves his job.
Our booking included breakfast in the NA3NA3 restaurant. This was again 5 star! The choice of food from the buffet was superb. The waitress Nada and waiter Dimitri deserve applause. Both couldn't do enough for us. Nada's lattes are the best! Neither knew where New Zealand was but, using Dimitris I phone, soon found out. Again they both love their work and smile all the time.
Every employee at The Address smiled when we approached them with a query. We were made to feel very special during our 3 day stay. THANK YOU!
In the evening we loved sitting outside the Dubai Mall watching the fountains while we ate dinner. Every 30 minutes the huge display of coloured fountains played in time with Opera music - an amazing experience. [We walked to this from our hotel, through the mall - no taxis required to go out for dinner!]
Our trip was in July, during Ramadan. We were warned it might be difficult to find food in the middle of the day. Because we had such a good breakfast I ate from the delicious fruit basket in our room. We found a great supermarket in the mall and bought a fresh roll and hot cooked meat for my husband. He ate this in our hotel room, where we could make our own tea and coffee.

Room Tip: We didn't hear any noise outside our room every -slept so well.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinashe M, Manager at Address Dubai Mall, responded to this review, 21 August 2014
Dear Cathy B,

We are truly proud and ignited to receive such delightful feedback, and also grateful for sharing this review with fellow travelers. I am so pleased to learn that you were impressed by the service from Moses, Nada and Dimitri, they will be honored to receive such recognition. We are also happy to know you enjoyed the food in our restaurant Na3Na3, the proximity to the mall and the dancing fountains.

We look forward to welcome you back to The Address Dubai Mall very soon.

Warm Regards
Tinashe Muvavarirwa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 August 2014 via mobile

This is the third time I stay at this hotel and I enjoyed every second of it. What makes this hotel one of the best in the world is the friendly staff, especially Wafae who made us feel right at home. The only problem is that the hallways were noisy mostly because our room was near the elevators and it was also a connected room which was connected to a noisy family. Other than that, it was amazing. The food, the staff, the location, the pool... couldn't find a better hotel. Going back in a month or two for the weekend!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TANANR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinashe M, Manager at Address Dubai Mall, responded to this review, 18 August 2014
Dear Jana86,

We truly appreciate you sharing this kind review to fellow travelers. Our sincere apologies for the disturbances, I have shared with my team to take corrective measure on your future visits. It was indeed an unnecessary hassle to your otherwise perfect stay.

Thank you for your continuous support and for recognizing Wafae, she will be so pleased to read this review.

We look forward to welcome you back very soon.

Warm Regards
Tinashe Muvavarirwa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2014

Hazelle the receptionist in front disk is the best receptionist I have ever met.
I stayed in this hotel during my honey moon what a great surprise she managed to offer us in our room like roses, cake lots of congratulation theme.
This hotel is the best hotels I have ever tried in DXB, the hotel location beside dubai mall is one of the great thing to have and the good service and restaurant it will be my fav hotel if i will visit the city again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hamad1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinashe M, Manager at Address Dubai Mall, responded to this review, 21 August 2014
Dear hamad1985,

We are truly thankful for you taking the time to share this wonderful review with us. I am so delighted and excited to learn that Hazel made your honeymoon celebration memorable. She will be pleased to read these comments and I will surely recognize her. I am also glad to know that The Address Dubai Mall is your hotel of choice.

We look forward to welcome you back in the not too distant future.

Warm Regards
Tinashe Muvavarirwa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 August 2014

Abdelmouttalib the receptionist in front disk is the best receptionist I have ever met .He was so nice with me and he served me as I wanted, This hotel is from the best hotels I have ever stayed in...

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Abdullah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinashe M, Manager at Address Dubai Mall, responded to this review, 17 August 2014
Dear Abdullah A,

We are so thankful for sharing this gracious review to fellow travelers. I am glad you were impressed by Abdelmouttalib’s courtesy and professionalism. He will be so proud to receive such recognition.

We look forward to welcome you back very soon.

Warm Regards
Tinashe Muvavarirwa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 August 2014

We had a spacious room facing the Burj Khalifa, with everything a business traveler could need. The location, next to Dubai Mall, is excellent. Superb food, and a very interesting bar scene 63 stories above the ground.

  • Stayed October 2013, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinashe M, Manager at Address Dubai Mall, responded to this review, 21 August 2014
Dear Mike W,

We sincerely appreciate you sharing this gracious review with fellow travelers. I am pleased to know that you enjoyed your most recent stay, our food quality and the convenience to the shopping mall.

We look forward to welcome you back to The Address Dubai Mall very soon.

Warm Regards
Tinashe Muvavarirwa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Address Dubai Mall

Property: Address Dubai Mall
Address: Financial Center Road | Mohammed Bin Rashid Boulevard, 3a, Dubai 31166, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Dubai
#37 Romantic Hotel in Dubai
#66 Spa Hotel in Dubai
#75 Family Hotel in Dubai
#100 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Address Dubai Mall 5*
Number of rooms: 244
Official Description (provided by the hotel):
Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, Address Dubai Mall is always in vogue. ... more   less 
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Also Known As:
The Address Dubai Mall Hotel Dubai

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