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“A beautiful resort and unique Dubai experience”

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Anantara The Palm Dubai Resort
Ranked #67 of 545 Hotels in Dubai
Royal Tunbridge Wells, United Kingdom
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“A beautiful resort and unique Dubai experience”
Reviewed 18 November 2013

My wife, sons of 11 & 9 years old and I stayed here from 28 October to 1 November 2013, booking through Kenwood Travel in the UK.
We'd booked a luxury car transfer directly with the resort, for the 45 minute drive from the airport, at a cost of AED350 (one way). When we came through arrivals and got outside however, annoyingly there was no sign of the driver as planned; he did turn up shortly after, whilst I'd headed off looking for him! The luxury car was a GMC Yukon XL, a 6.2 litre V8 Landcruiser type of thing.
Check-in at the lovely lobby area wasn't very slick, but was appeased by offerings of cold towels and a welcome drink (albeit with an acquired taste), by a pretty girl in Thai costume and head dress. Given that guests have until 12:00 noon to check out, we were pleased to be offered our room at about 10:00am following our early arrival.
We were taken to our deluxe lagoon view room #1422, only a minute away through the attractive grounds, on a resort buggy. The room was a good size with a very comfy Emperor-size bed with luxurious topper and a day-bed area which was made up for one of our sons to sleep on. I should mention at this point that our travel agents had misinterpreted the resort's accommodation proposals for their lagoon rooms and had accordingly originally allocated the four of us a premier lagoon view room, which would have meant that our 9 year old had to share our bed! Fortunately I picked up on the error several weeks before travel and with my travel agents unable to resolve the matter, I emailed the resort's Resident Manager who kindly upgraded us to the larger deluxe room, so that an extra single bed could at least be set up in the room, which it was. There was a good sized bathroom including large 'rainfall' shower, double washbasins and bidet, complete with 'his & hers' bathrobes, slippers and flip flops. The rather superfluous desk and chair in the room partly restricted access, via sliding doors out to the balcony, which looked out over a lovely lagoon below. Other room facilities included a Nespresso coffee machine and tea making facilities, along with mini-bar, room safe, selection of nibbles, 'sensibly-powerful' hairdryer and LED TV. The wardrobe would have benefited from more hangers. Sockets in the room conveniently took English 3 pin plugs. The room cleaner came one morning while we were still in the room, so we asked that she return after an hour or so, but she didn't and by late afternoon the room remained uncleaned. My wife reported this to reception and a cleaner did turn up albeit when we wanted to get ready for dinner, which was a little inconvenient.
Having only been open for a matter of weeks, the beautifully designed buildings and grounds were in excellent condition with well established planting. We heard no building works during our stay and the unopened spa area was neatly closed off with hoardings. Three large lagoon pools with little sandy 'beaches' meander through the property and around the various accommodations, there is also a shallow shady children's pool alongside the large main infinity pool, both adjacent to the beach. There was no shortage of good quality sun loungers and parasols provided around the main pool area and on the beach, set out daily with towels by attentive staff who served cold towels, chilled cucumber slices for your eyes and iced lollies through the day to keep you cool. Large orange floating bean bags in the pool and lagoons were fun for the kids and comfortable to lounge about on. All swimming areas were watched throughout the day by several lifeguards at any one time.
The coarse white sand beach was kept very clean and was bordered at either end by the resort's rather fine 'over-water villas'. The sea was warmer than the pool and lagoons, very calm and fairly clear. If you looked for them, there were a few jellyfish around (as well as some small fish), but I swam several times without a problem.
The view across to the mainland's city skyline, particularly when lit-up at night, was impressive.
Crescendo, the spacious main buffet restaurant where a pork-free breakfast was served as well as lunch and dinner, had a good choice of tasty food to suit all palates. With the coffee served in individual cafetieres, you could ask for it to be as strong as you liked,which was great. The speciality eggs breakfast menu was never offered by staff though; you had to ask for it, assuming that you knew that it was available.
Mai Bar, the swim up bar at the pool, served a selection of refreshing drinks and cocktails (AED50 each) as well as pizza (about AED70-120) and light snacks.
The Beach House offered a rather limited Mediterranean cuisine and seafood menu, albeit in a great beach-side location with lovely evening ambience out on the terrace in front of the restaurant. The servings were a little sparse I felt.
Bushman's Australian Restaurant was still not open, but we were lucky enough to be offered the chance to eat at Mekong during our stay, prior to its official opening. The varied décor of the restaurant was fantastic and the Thai/Chinese/Vietnamese food delicious; truly a feast for the senses. We did have a bit of a language problem with a Thai waitress when I asked about something on the menu.
We took advantage of the 2 for 1 'happy-hour' at the comfortable Lotus Lounge one evening in the company of James, the Resident Manager, who I was keen to thank for his help in the run-up to our stay.
To avoid disappointment, I'd advise making dinner reservations for the available signature restaurants, at the beginning of your stay, particularly while they are not all open.
Aquaventure waterpark at Atlantis, 5 minutes away, was great fun with the kids, but beware the one and a half hour queue for taxis when you come out! Similarly the taxi queues when coming home from the spectacular Dubai Mall, a AED75 taxi ride away.
At Check-out, one of the chaps at the concierge desk left me standing there waiting for quite a while, while he supposedly sorted out the storage of our cases, but he'd clearly got side-tracked. All the staff were very friendly and polite but our experience of the resort overall was let down a little by the disorganisation of just a few of the staff.
The weather was fabulous throughout our stay, low to mid thirties degrees celcius with little cloud every day.
Our taxi ride back to Dubai International Airport cost AED85.

Room Tip: The 'beach pool villas' fronting the beach with their own little infinity pools looked stunn...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TobCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james h, Manager at Anantara The Palm Dubai Resort, responded to this review, 20 November 2013
Dear Tobcat,

Thank you for taking the time to share such an informative and complete review of your stay. It was also great to be able to meet you and your family for a drink and to get some feedback first hand and certainly a lot of your feedback provides good topics for the training team to work on with the relevant departments.

I look forward to welcoming you back to Dubai and with the team's ongoing efforts we will be able to supply more consistency across all areas.

Kind regards,

James
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Tunbridge Wells
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 17 November 2013

This was our first trip to Dubai and, with children aged 10 and 12, the Anantara seemed perfect for a 1 week family break.
As many of the reviews have commented, there is a lot that is great about this hotel - the lagoon setting particularly with the direct access rooms is fantastic and the kids loved being able to literally swim in and out of the room.
Unfortunately the service was just not up to the standard expected - staff were very friendly and great at apologising but too many things went wrong for our stay to be rated anything greater than 3*.
This started when we arrived at 2am and had to wait an hour while they made up the spare bed and located a roller bed for the children - all of this was made clear prior to arrival but no-one had taken the initiative to prepare the room. A blocked toilet took 4 hours and 3 chasing calls to resolve. Drinks at the sunset bar took 45 minutes to arrive after order (and 2 of these were bottles!). Room was not cleaned on one of the days. One of these alone would have been a minor frustration but together indicates that the staff have not been fully trained or are not organised efficiently.
There were some nice touches - free wi-fi, fruit/ice lollies by the pool, cakes on my wife's and daughter's birthdays, but limiting the menu at the Asian restaurant when on half-board and charging for bottled water with meals (when they leave 4 bottles free in your room every day) were not so good. Location on the Palm means you feel very remote and there is not much to do in the evenings, which diidn't really bother us.
Maybe we were just unlucky but for the price we expected more.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CBH66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james h, Manager at Anantara The Palm Dubai Resort, responded to this review, 20 November 2013
Dear CBH66,

Thank you for sharing the positive aspects of your stay for us to take on board as well as some of the challenges you faced with arrival and Housekeeping. The plumbing issues that we experienced early on seem to have subsided but clearly not completely gone away but now with over 2 months of full operation I am confident that the pipes have been fully tested under full pressure and are now settling down.

I am pleased that you recognized the design being very unique for Dubai and great for families, it certainly has been well received in the market as an alternative to the usual standard hotel rooms that you find in most resorts in Dubai.

Hopefully we have the opportunity to welcome you back in the future,

Kind regards,

James
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Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 November 2013 via mobile

Location is fantastic and the surroundings are beautiful. The general service is good and very friendly. This can be a great hotel when they get everything up and running.

A few things to consider:
- One restaurant and the spa is still not open (november 2013)
- The main restaurant (Crescent - buffet) is quite average in food quality
- The service at the Beach Restaurant is not very professional
- The Family Lagoon rooms are located quite far from restaurants and beach
- There is very few sun opportunities on the balcony of Family Lagoon rooms and there is no lagoon access.
- The interior/design in the Family Lagoon rooms is very clumsy/unfinished (especially in basement)

Stayed November 2013, travelled with family
Helpful?
1 Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james h, Manager at Anantara The Palm Dubai Resort, responded to this review, 19 November 2013
Dear David E,

We really appreciate you choosing to stay with us recently and for also taking the time to share your views on this forum. You have raised some points on the family lagoon rooms which we are working on and looking at based on not only your feedback but other people's too. We are working with our Owners to make the necessary changes that we feel are warranted and for example lagoon access which seems to be a consistent request is something that we are working to address quickly.

Thank you again for taking the time to share your feedback,

Kind regards,

James
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kent
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 November 2013

We stayed at the Anantara for 8 nights at the end of October, it's a beautiful resort in a stunning setting. The rooms are well equipped and spacious. We ate in all 3 restaurants that are open and could not fault any of them, the staff and service was excellent throughout the resort.
I have no criticism other than I hope that maybe they will think about providing courtesy transportation to the shopping malls as with most of the resorts in a Dubai or water taxi to the mainland. We have booked to return in a June with our family it's perfect for young children.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank hunt88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james h, Manager at Anantara The Palm Dubai Resort, responded to this review, 19 November 2013
Dear Hunt88,

Thank you for taking the time to share your experience about your stay with us. Also very pleased to hear that you are returning next June. I agree with your point on a shuttle service and we are working on a few options by road and water so hopefully can get this service up and running soon once some water licensing is in place for a certain boat I have spent a lifetime trying to get to Dubai, a story I can share with you next June!

Kind regards,

James
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 November 2013 via mobile

This hotel was fab and we did not want to go home staff and hotel was totally fantastic and would go back again the staff could not do enough for us they made it very special thanks don't know what every body saw but they are totally wrong this hotel is totally a five star even more in our eyes thanks again for a fab holiday

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Franklygem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james h, Manager at Anantara The Palm Dubai Resort, responded to this review, 16 November 2013
Dear Gemma F,

It is always great to read such encouraging comments and thank you for the recognition of the team and resort facilities. Our Associates are the heartbeat of the resort and we are delighted that you have found them to be so engaging.

I do hope to welcome you back in the very near future,

Kind regards,

James
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Isle of Man, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 November 2013

This hotel is wonderfully don't no why people whing u get what u pay for and it is brilliant food drink beach staff in fact the whole place is I will be coming back defo we have been to Dubai loads of time every hotel is good x

  • Stayed November 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Antony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james h, Manager at Anantara The Palm Dubai Resort, responded to this review, 16 November 2013
Dear Antony A,

Thank you for choosing to stay with us and for taking the time to post your review, I am very pleased that we delivered a great experience for you and you enjoyed your stay with us here on The Palm!

Kind regards,

James
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Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

Had booked lagoon access but due to bathroom/smelly room ruined my vacation but however was upgraded to villa and luckily i felt my holiday is here again. To mention but few was so excited to meet my butler Simon whom my previous friend staying in villa had whispered regarding him.I felt pampered and i like the passion in his work.Not forgetting beach house staff are really amazing. Just one upset the spa not yet opened and the bushman but overall good resort

Room Tip: Beach villas amazing
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sven w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james h, Manager at Anantara The Palm Dubai Resort, responded to this review, 16 November 2013
Dear Sven W,

Thank you for sharing your experience on TA, my apologies that you had to move rooms during your stay but glad to see that Simon took great care of you and was able to ensure you had an enjoyable experience.

Now that the weather in the evening has cooled sitting outside at the Beach House is a very comfortable experience and I am glad that you were able to experience this.

Kind regards,

James
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Additional Information about Anantara The Palm Dubai Resort

Property: Anantara The Palm Dubai Resort
Address: Crescent East, 18 | Palm Jumeirah, Dubai 71607, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 On the Beach Hotel in Dubai
#48 Spa Hotel in Dubai
#62 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Anantara The Palm Dubai Resort 5*
Number of rooms: 293
Official Description (provided by the hotel):
Anantara The Palm Dubai Resort is a luxurious five star resort located on the crescent of the iconic Palm Jumeirah. Surrounded by lush gardens, 293 beautifully appointed rooms and villas are uniquely designed with contemporary Asian flair and overlook the tranquil Arabian Gulf or Palm Jumeirah. Complementing such a prestigious destination, resort facilities are designed with relaxation and luxurious indulgence in mind, and culinary journeys are crafted from a focus on mouthwatering diversity and impeccable tastes. Anantara The Palm Dubai Resort is located on the eastern crescent of Dubai's Palm Jumeirah. This world famous landmark is located just one kilometre from Sheikh Zayed Road, Dubai's main arterial route, and consists of a trunk, a crown with 16 fronds and a surrounding crescent island that forms an 11 kilometre long breakwater. The crown is connected to the mainland by a 300 metre long bridge and the crescent is connected to the top of the palm by a subsea tunnel. Accommodation: A collection of 293 rooms and villas are clustered in units of four to eight to maximise privacy, with 130 of these featuring direct access to 10,000 square metres of lagoon pools. Guests desiring the ultimate private haven can choose a One Bedroom Beach Pool Villa with a personal infinity pool, a One Bedroom Over Water Villa poised over the ocean, or a generous Anantara Two Bedroom Beach Pool Villa that offers the pinnacle of luxury and is ideal for families and friends. Room Amenities• Individual climate controlled air-conditioning• Iron and ironing board• Luxurious bedding - down comforters, custom duvets, cotton-rich linens• Down and feather pillows• Personal safe• Tea and coffee making facilities• Mini bar• Interactive 40" LCD TV• DVD Player• Ipod docking station• Selection of 118 international and local channels• WiFi internet connectionBathroom Amenities• Bathrobe• Bathtub• Separate rain shower• Hair dryer• Make-up mirrorResort FacilitiesDiscover an impressive host of leisure amenities. Keep up your exercise routine with a session in the gym or a tennis match. Swim to your heart's content with a generous number of exotic pools. Sip refreshing beverages at the water's edge by day, and inventive cocktails or fine wines in elegant evening settings. ... more   less 
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Also Known As:
The Royal Amwaj Resort And Spa
The Royal Amwaj Hotel Dubai

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