I love Turkish food and decided to give Istanbul Flower at Sheikh Zayed Rd a try. We went there about 10 pm and the restaurant was almost empty. The server who attended to our table seemed very disinterested and bored . We quickly placed our order for the shawarma which was good. We had heard so much about turkish ice cream and waited for the server to take our order. He passed our table several times but didnt glance our way. After a while , I managed to draw the attention of another server who promptly bought us our bill instead. I tried telling him we wanted to try out the ice cream before he disappeared . Finally I took the bill and went over the cash counter and informed the attendant there that, I really wanted the ice cream which I was not served and both the servers didnt take my order. He shrugged and said that probably they are busy.That's it ...No apology..no courtesy...I confronted him saying that the restuarant was empty. I told the second server standing next to him that he didnt get my order and simply disappeared. All he said was its not my table and informed the server who was supposed to be attending us.(first time I come across this)
Such casual attitude and unprofessional service has put me off .It is so contradictory to their mission statement on their website. I will never visit the SHeikh Zayed Rd Branch or this restaurant in any other branch ever again inspite of the food and its value.
Only the other day we dined at A La Turca (Rixos Palm Jumeirah) and were very impressed both with food and the excellent service.
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