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“Totally awsome hotel, and very friendly staff”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #82 of 546 Hotels in Dubai
Certificate of Excellence
Somerset, Australia
Level 6 Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Totally awsome hotel, and very friendly staff”
Reviewed 28 April 2011

three friends and I stayed at the Pullman for 2 nights, the staff were really fantastic, and helpful as we arrived very early on the first morning.
The food was of a very high standard, and very tasty.
I was mistakenly allocated a smoking room, and this was changed at my request very promptly.
Our trip to the souks was much easier using the hotel chauffer service, and worked out about the same cost as a taxi - a real bonus.
The hotel itself is in a great location, right in the Mall of Emirates and very close to the local train (on which we travelled).
It has THE most spectacular views from the rooftop pool, and is well supported with a gym, sauna, steam room & spa.
Can't rate this hotel highly enough, and you can certainly get some good deals on line for your stay.

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SisterRosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (416)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Karachi, Pakistan
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2011

Have never been disappointed when staying with the accor group of hotels. It was a great stay & experience. It's location is just great being at the Mall of Emirates and next to the Metro. A little at a distance from the rest but no complaints due to the Metro being at close hand. Highly recommend anyone who is on a shopping spree.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mir Maqbool M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2011

The Pullman hotel is good location close to a big shopping center Emirates , the MRT and easy to reach the beach or the Marina and everything you can see in Dubaï

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mondeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscat
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 April 2011

first of all when we checked in, i specifically asked for a non smoking room and the person at the reception when giving the key confirmed its a NON smoking room, however when we went to the room it was stinking of smoke.So we requested to change our rooom."the staff has no clue of the rooms"

They changed our room and told us it has a great view of the Burj al Arab, but all we could see was the Mall of emirates ski slope and parking, which was fine as we were tired and couldnt be bothered with the view as the room was good.

In the evening we had a shower before going out, when we returned to the room, there was water all over.The housekeeping guys came and said it was an issue with drainage under the tub and cannot be repaired.
So again the manager helped us change our rooms and we were upgraded to a junior suite.

Secondly,
We had booked 4 rooms at the hotel under the name of a collegaue who is a member of the A club.

All my collegues who were in the other 3 rooms got a bottle of Date juice,fresh fruit and some snacks & deserts as a welcome gesture from the hotel and had access to the executive lounge.
However this was not given to us despite reminding the staff about it.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hanishm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hobart, Australia
Level 6 Contributor
75 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 April 2011

Took forever to get booked in even though there was no one in front of us. Upgraded to a club room. Goodness knows what the room woukd have been like before this as this one was not over flash. Booked desert tour wth tour operator. Unfortunatley I ate in one of the restaurants and was very sick and unable o gett out of bed the next day. Tried to cancel tour and was informed we could nt be refunded our money. Tour Gide rang me to see where we were and had not been informed of the cancellation by the hoteel tour operator. Service all round very slow.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LA143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Property: Sheraton Dubai Mall of the Emirates Hotel
Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#55 Spa Hotel in Dubai
#76 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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